Hello Fellow MacLovers,
I'm sure that I'll get flamed\ridiculed\etc. for this happening to me, but I guess this is what I get for trusting Apple so blindly. However, I hope my story can helps someone avoid the same situation that I encountered...
On 2/7/2010, I decided to upgrade my iTunes Library to iTunes Plus for a little over $80. In addition, I purchased a couple albums, and the total came up to $99.
For some reason, the iTunes Plus content didn't start downloading automatically. I figured Apple was taking it's time processing that many items for my download (150+).
When I logged into my e-mail Inbox this morning, I saw 29 PayPal Payment Receipts and 28 PayPal Refund Receipts courtesy of iTunes. It wasn't until I cancelled my iTunes Billing Agreement in Paypal that Apple generated an e-mail to acknowledge an error with processing my iTunes Plus purchase and that the hourly billings stopped!
Unfortunately, my PayPal Funding Source is my Bank Account. So, it will take 3-5 business days for almost $3000 to be refunded to PayPal and then another 3-5 business days for the money to go from PayPal to my bank.
I have lost all confidence in iTunes payment processing capabilities, and I'm disappointed that I cannot get a direct dial line to iTunes to discuss this problem.
My suggestion to all you other Apple Fans is do not use your bank account as the funding source for PayPal. If I used my credit card, i would have gotten the money back in 3-5 business days directly instead of waiting for twice as long.
You may want to avoid using PayPal at all since your Credit Card company is more likely to fight for you than those geniuses at PayPal.
I still believe in Apple's products. The OS X is more rock solid than Windows 7 could ever be on its best day. I'm just thoroughly disillusioned, and it will take some time before I trust the iTunes Store to make a purchase there. In the meantime, I'll buy my music elsewhere.
Signed,
RaZaK aka One Disappointed MacLover.
I'm sure that I'll get flamed\ridiculed\etc. for this happening to me, but I guess this is what I get for trusting Apple so blindly. However, I hope my story can helps someone avoid the same situation that I encountered...
On 2/7/2010, I decided to upgrade my iTunes Library to iTunes Plus for a little over $80. In addition, I purchased a couple albums, and the total came up to $99.
For some reason, the iTunes Plus content didn't start downloading automatically. I figured Apple was taking it's time processing that many items for my download (150+).
When I logged into my e-mail Inbox this morning, I saw 29 PayPal Payment Receipts and 28 PayPal Refund Receipts courtesy of iTunes. It wasn't until I cancelled my iTunes Billing Agreement in Paypal that Apple generated an e-mail to acknowledge an error with processing my iTunes Plus purchase and that the hourly billings stopped!
Unfortunately, my PayPal Funding Source is my Bank Account. So, it will take 3-5 business days for almost $3000 to be refunded to PayPal and then another 3-5 business days for the money to go from PayPal to my bank.
I have lost all confidence in iTunes payment processing capabilities, and I'm disappointed that I cannot get a direct dial line to iTunes to discuss this problem.
My suggestion to all you other Apple Fans is do not use your bank account as the funding source for PayPal. If I used my credit card, i would have gotten the money back in 3-5 business days directly instead of waiting for twice as long.
You may want to avoid using PayPal at all since your Credit Card company is more likely to fight for you than those geniuses at PayPal.
I still believe in Apple's products. The OS X is more rock solid than Windows 7 could ever be on its best day. I'm just thoroughly disillusioned, and it will take some time before I trust the iTunes Store to make a purchase there. In the meantime, I'll buy my music elsewhere.
Signed,
RaZaK aka One Disappointed MacLover.
