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Disappointed after switch to Mac

P

padapada

macrumors regular
Original poster
Jun 20, 2010
132
16
I have a brand new MBP i7, 512GB Apple SSD, 8GB RAM etc.

Had a kernel panic (unresponsive processor) after a couple of days.

Now I can't look at disk activity in "Activity Monitor". It causes an immediate and extremely persistent beach ball. Also the Dock is affected and shows beach ball. I need to switch user, start Activity Monitor and kill the Activity Monitor and Dock processes.

I like the hardware and battery life, but OSX is years behind Ubuntu in terms of stability.

Patrick
 
In before a long list of hardware diagnostics.

I'd give Apple a call and try to get some support or even get a new machine.
 
Its not OSX, its a hardware problem.
Take it to an Apple store and have a tech look at it.
 
Sounds like there are some serious problems with your machine! Especially if ubuntu is more stable than it... (I find any linux distro to be notoriously unstable when resuming from sleep, and I've used it on quite a few laptops & rigs)
 
padapada said:
I have a brand new MBP i7, 512GB Apple SSD, 8GB RAM etc...

I like the hardware and battery life, but OSX is years behind Ubuntu in terms of stability.

Patrick
Click to expand...

I can very much understand your frustration, but a Mac is still a machine, and there still is some percentage of failures in all machines. If this is your first switch to Mac, as your title states, this problem seems like insufficient evidence to determine the stability of an OS.

I haven't had any hardware issues with my Macs but Apple will take care of it if it is something that is not functioning correctly out of the gate. Give 'em a call or bring it to your local Apple store.
 
padapada said:
I have a brand new MBP i7, 512GB Apple SSD, 8GB RAM etc.

Had a kernel panic (unresponsive processor) after a couple of days.

Now I can't look at disk activity in "Activity Monitor". It causes an immediate and extremely persistent beach ball. Also the Dock is affected and shows beach ball. I need to switch user, start Activity Monitor and kill the Activity Monitor and Dock processes.

I like the hardware and battery life, but OSX is years behind Ubuntu in terms of stability.

Patrick
Click to expand...

I hardly think one bad experience with OS X qualifies you to make a statement like "years behind Ubuntu" especially given that it could be caused by a hardware issue anyway.
OS X isn`t "years behind" anything.
 
padapada said:
I have a brand new MBP i7, 512GB Apple SSD, 8GB RAM etc.

Had a kernel panic (unresponsive processor) after a couple of days.

Now I can't look at disk activity in "Activity Monitor". It causes an immediate and extremely persistent beach ball. Also the Dock is affected and shows beach ball. I need to switch user, start Activity Monitor and kill the Activity Monitor and Dock processes.

I like the hardware and battery life, but OSX is years behind Ubuntu in terms of stability.

Patrick
Click to expand...
That is extremely weird, take it to Apple as others have said

I have never experienced a kernel panic on my MB and I have owned it for almost a year now
 
I had the same thing happen to me on my brand new i7 17 inch mbp. I suspect it was the graphics switching. After installing GFXCardStatus and leaving it on NV (I run fusion anyway so it's needed), i'm operating smooth as silk.
 
If I add RAM to my 17", it will kernel panic. Guaranteed. Don't know why...I had bought an extra 4GB of RAM and was all eager to use it, and then I noticed the 15 that I had before was acting funky with the RAM. Every so often it would just kernel panic when I wasn't doing anything, and VMWare started acting very strange. Took the extra RAM out and it was fine. RAM itself tested ok.

I figured it might be one stick or the other, so I tried with one stick only, still kernel panic. Mine just does not like its RAM upgraded for some reason. What's weird is I sold that 15 to an old guy who wanted to get into Mac, and for an extra bit of money, installed one of the sticks to total 6GB. Haven't heard a peep from him and he's one who would have called me the moment something happened. Might be the apps I use, who knows. All I know is it works just fine if I run 4GB.

I noticed you had 8GB in there. It might be the same thing. Just for kicks, you might try seeing if it's more stable with 4GB of RAM - just as a test, mind. If so, you might have the same issue that mine does, and then yes, I would have Apple take a look at it, especially if they installed it.
 
an i7, 8gb ram, 512gb SSD.... that's a high-spec machine for a first time out. Not to put any judgment, but it seems like a LOT of machine for just switching over. Now granted, when I switched I got the top of the line uMBP as well (for the time), but I had plenty of time on the OS and knew exactly what apps I would be using. It's been a pleasure from day 1, and the few problems I had, Apple took care of.

OP- what are you using this laptop for? And please........... don't say "casual internet browsing, light gaming, some CS5 editing , garage band and iTunes" cause this is a LOT of machine for that!!! :D
 
I've crashed every computer I've ever owned on a variety of OS's. Just because it crashed once doesn't mean the whole computer is bad.

Insert your system disc, repair the disk, repair permissions, and keep using it while it's under warranty. If it crashes all the time, take it to an Apple store or call Applecare. They'll swap it out if there is a problem.
 
I started the thread.

I think it's only fair to let you know that I have not had any serious issue since the kernel panic. Occasionally the dock or Chrome (not Apples fault) is unresponsive => kill.

After a "bad" start, my confidence in this laptop is growing again :)

Patrick
 
padapada said:
I started the thread.

I think it's only fair to let you know that I have not had any serious issue since the kernel panic. Occasionally the dock or Chrome (not Apples fault) is unresponsive => kill.

After a "bad" start, my confidence in this laptop is growing again :)

Patrick
Click to expand...

I had a Mac Pro that wouldn't even boot up after the second day I owned it. That sucked. I took it in to an Apple Store and they figured out the Intel CPU was utterly defective. Got it replaced for free and I was all set after that. I also have had some bad luck with nVidia GPUs (different computer, had one die on me, then the replacement for it died on me a few days after... I bought an ATI GPU and never looked back :p). I also had one of those infamous IBM Deskstar HDs (death stars) blow up on me in an PowerMac G4 way back in the day. When it comes to actual Apple hardware, I've never had any problems, and let me tell you, I wish they were still making those printers. Those things were rock-solid.

Anyway, while I am very comfortable with technology and know a fair bit more about its inner workings than the average bear, it's still pretty much magic and sometimes I'm surprised when things work at all. Occasional failures don't really bother me as a result. Kernel panics do occasionally happen to me. I haven't had one in well over a year or two, of course, but when they do happen I just reboot and everything's fine. No system is perfect, and sometimes the quantum state of some little atom gets flipped by a stray gamma ray or neutrino and all bets are off :p.

Still, I think if I was having serious problems consistently with brand new hardware, I'd want to get it checked out. A small percentage of electronics consumers do end up with lemons.

Remember, even though Apple advertises a lot that they have less crashes and better stability and security than windows, that doesn't mean they're immune from all crashes and all vulnerabilities. They're just better than the average. Programmers are human too, and sometimes they make mistakes. What's nice about OS X is that it's designed from the beginning to be much more secure and stable.
 
My gf's macbook's hard drive crashed a month after she got it. Apple replaced it free under warranty, but used the wrong hdd, which also crashed a few days into it (not really sure what "wrong hdd" means, that's what she remembers lol). They replaced it again (free), and since they didn't have any hdds her size that day at the store, she also got a free upgrade to a 250GB one, which she was happy with. That was ~3-4 years ago and her macbook hasn't gone down since! Moral of the story: ***** happens sometimes - stay positive :)
 
Murphy must be around. Just had another one...:mad:


Interval Since Last Panic Report: 323761 sec
Panics Since Last Report: 1
Anonymous UUID: 8898110A-1FFC-41F6-91A6-E459D254D4CA

Wed Oct 13 19:13:41 2010
panic(cpu 2 caller 0x2a7c84): Double fault at 0x00554670, thread:0xd10bb7c, trapno:0x8, err:0x0,registers:
CR0: 0x80010033, CR2: 0xb9c77f98, CR3: 0x2fecd000, CR4: 0x00000660
EAX: 0x1beb0800, EBX: 0x00000001, ECX: 0x136b2600, EDX: 0x00000000
ESP: 0xb9c77fa0, EBP: 0xb9c78008, ESI: 0x136b2600, EDI: 0x6bb47000
EFL: 0x00010286, EIP: 0x00554670

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x7a865fb8 : 0x21b455 (0x5cf328 0x7a865fec 0x2238b1 0x0)
0x7a866008 : 0x2a7c84 (0x591330 0x59142b 0x554670 0xd10bb7c)
0x7a8660f8 : 0x29f8f2 (0x0 0xc000323 0x19d4 0xc000321)
0xb9c78008 : 0x82652705 (0x1beb0800 0xbce6dac 0x0 0x0)
0xb9c788f8 : 0x8263114c (0x6bb47000 0x136b2600 0x0 0x0)
0xb9c78938 : 0x826314b8 (0x6bb47000 0x136b2600 0xff000000 0xff000000)
0xb9c78978 : 0x826fa6df (0x6bb47000 0x19f78bc0 0x4 0x0)
0xb9c789a8 : 0x4fbdbe (0x19f78bc0 0x0 0x1 0x14cf6600)
0xb9c789c8 : 0x4fbdd9 (0x19f78bc0 0x0 0xff000000 0xff000000)
0xb9c789e8 : 0x826faa48 (0x19f78bc0 0xff000000 0xff000000 0xff000000)
0xb9c78a18 : 0x8264792d (0x19f78bc0 0xff000000 0xff000000 0xff000000)
0xb9c78a58 : 0x82632663 (0x6bb47000 0x13686d00 0xff000000 0xff000000)
0xb9c78a98 : 0x826329e0 (0x6bb47000 0x0 0xff000000 0xff000000)
0xb9c78af8 : 0x82632e44 (0x6bb47000 0x0 0x0 0x0)
0xb9c78b38 : 0x826310ec (0x6bb47000 0x0 0x0 0x0)
0xb9c78b78 : 0x826314b8 (0x6bb47000 0x1bf13800 0xff000000 0xff000000)
0xb9c78bb8 : 0x826fa6df (0x6bb47000 0x19f50300 0x4 0x0)
0xb9c78be8 : 0x4fbdbe (0x19f50300 0x0 0x1 0x17ab0a00)
0xb9c78c08 : 0x4fbdd9 (0x19f50300 0x0 0xffdee4ea 0xffdee4ea)
0xb9c78c28 : 0x826faa48 (0x19f50300 0xffdee4ea 0xffdee4ea 0xffdee4ea)
0xb9c78c58 : 0x8264792d (0x19f50300 0xffdee4ea 0xffdee4ea 0xffdee4ea)
0xb9c78c98 : 0x82632663 (0x6bb47000 0xe297500 0xffdee4ea 0xffdee4ea)
0xb9c78cd8 : 0x826329e0 (0x6bb47000 0x0 0xffdee4ea 0xffdee4ea)
0xb9c78d38 : 0x82632e44 (0x6bb47000 0x0 0x0 0x0)
0xb9c78d78 : 0x826310ec (0x6bb47000 0x0 0x0 0x0)
0xb9c78db8 : 0x826314b8 (0x6bb47000 0x136b7f00 0xffdee4ea 0xffdee4ea)
0xb9c78df8 : 0x826fa6df (0x6bb47000 0x19f01cc0 0x4 0x0)
0xb9c78e28 : 0x4fbdbe (0x19f01cc0 0x0 0x1 0x17f30400)
0xb9c78e48 : 0x4fbdd9 (0x19f01cc0 0x0 0xffdee4ea 0xffdee4ea)
0xb9c78e68 : 0x826faa48 (0x19f01cc0 0xff000000 0xff000000 0xff000000)
0xb9c78e98 : 0x8264792d (0x19f01cc0 0xff000000 0xff000000 0xff000000)
0xb9c78ed8 : 0x82632663 (0x6bb47000 0xe2fd500 0xff000000 0xff000000)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSurface(74.0)@0x826f6000->0x82700fff
com.apple.driver.AppleIntelHDGraphics(6.1.8)@0x8262f000->0x826dbfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7a71e000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x7a6fd000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x81e1c000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 129317441654605
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.6.1 (addr 0xba124000, size 0x45056) - last unloaded 6475236587927
loaded kexts:
com.apple.filesystems.smbfs 1.6.2 - last loaded 73124413379410
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AudioAUUC 1.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 364
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AppleIntelHDGraphics 6.1.8
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.GeForce 6.1.8
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.driver.AppleLPC 1.4.12
com.apple.filesystems.ntfs 3.2
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 365
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.8
com.apple.NVDAResman 6.1.8
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.driver.AppleUSBMultitouch 205.32
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: APPLE SSD TS512B, 465,92 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
 
Like others have said, contact apple or take it in. I have a 15 i7 bought the same day it was released and haven't had one problem yet, or kernel panic.
 
citizenal said:
Like others have said, contact apple or take it in. I have a 15 i7 bought the same day it was released and haven't had one problem yet, or kernel panic.
Click to expand...

I will tell you this.

After switching in 2006 from PC platform to Mac...

I will never ever go back to playing around with Linux or Windows. OS X has just been overall the best desktop operating system I have had.
 
You almost certainly have bad hardware. Calling/taking it to Apple or an authorized service provider will certainly be more likely to result in a fix than posting on macrumors.
 
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