Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Macbook Pro service battery... will applecare cover it?

O

oregon2

macrumors regular
Original poster
Jul 7, 2009
130
0
I have a base level 1st Gen Unibody 15" Macbook Pro. It has the removable battery and I bought it refurbished online because it was way cheaper. I do have Applecare.

A few weeks ago it began randomly turning off. Like I will be doing stuff, have plenty of battery left according to both the software meter and the green lights on the side, then it will click, the screen will turn black and I won't be able to turn it back on.

Both Windows and OS X say I should service/check the battery. According to Coconut battery I'm at ~310 cycles, and I got it July 2009 (15 months old).

Will Apple give me a free new battery?
 
oregon2 said:
Will Apple give me a free new battery?
Click to expand...


You have Applecare. Ask them... although in person at a Genius Bar might give you a slightly better chance and an immediate response rather than quibbling over the phone with a faceless calldesk droid.
 
Blue Velvet said:
You have Applecare. Ask them... although in person at a Genius Bar might give you a slightly better chance and an immediate response rather than quibbling over the phone with a faceless calldesk droid.
Click to expand...

Agree. I had problems with my battery on my previous MBP. Brought it to the Genius Bar and they just replaced the battery on site.
 
oregon2 said:
I have a base level 1st Gen Unibody 15" Macbook Pro. It has the removable battery and I bought it refurbished online because it was way cheaper. I do have Applecare.

A few weeks ago it began randomly turning off. Like I will be doing stuff, have plenty of battery left according to both the software meter and the green lights on the side, then it will click, the screen will turn black and I won't be able to turn it back on.

Both Windows and OS X say I should service/check the battery. According to Coconut battery I'm at ~310 cycles, and I got it July 2009 (15 months old).

Will Apple give me a free new battery?
Click to expand...

They might if you get a nice person helping you at the Apple Store. A "well maintained" battery is supposed to be at 80% of its charge after 300 cycles, so the fact that your battery is bad after 310 cycles isn't surprising. ON the other hand, because of the random shutting down issue, they might give you a customer service override for the battery.
 
It'll depend the person you speak with but the odds of you getting a replacement battery is against you. Anything over 300 charges, Apple will consider it as "consumed" but doesn't mean the battery is no good, the capacity is just lower resulting in less time on battery. But if you're getting a "Service Battery" notification, it means that the battery isn't functioning properly and is different from "Replace Now" which means that the battery holds a significantly lower charge.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back