Long story short the bottom of my Apple Bumper started seperating, which caused the bottom to rip. I took it to the Apple Store and they said it was not covered. Am i out of luck? Im not expecting much, but i was just curious. Thanks!
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Is there a warrenty on Bumpers?
- Thread starter Mastamuffin
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If you want great service and a 1 year warranty....buy a Speck product. Just my 2 cents.
I'm partly surprised and partly not surprised that Apple told you it wasn't covered.
I'm partly surprised and partly not surprised that Apple told you it wasn't covered.
I had my bumper replaced through Apple
I got the bumper through the free case program.
So yes, they are. Not sure why the Apple Store told you that; there's even a code of some sorts to identify that kind of repair.
So yes, they are. Not sure why the Apple Store told you that; there's even a code of some sorts to identify that kind of repair.
Here's a picture i took of the problem. The pic was taken with my ip4 incase u were curious haha.
My bumper rubber had separated badly, I took it into the local Apple Store and asked the cashier if I could exchange it. He claimed that it only has a 14 day exchange policy associated with it. I looked at the bumper packaging which says for warranty information to go to http://www.apple.com/legal/warranty/
This site says that all Apple branded hardware has a 1 year warranty. I went back to the cashier and explained this to him, he checked with another cashier who confirmed it. They exchanged my bumper and kept the old one as well as the replacement's packaging.
This site says that all Apple branded hardware has a 1 year warranty. I went back to the cashier and explained this to him, he checked with another cashier who confirmed it. They exchanged my bumper and kept the old one as well as the replacement's packaging.
Mine also split at the bottom like pic above. Going to apple store today. According to the warranty website it should be covered for 1 year.
Thanks a lot for sharing this guys!
Luckily I founded your post first, almost bought a bumper at Apple Store today in Munich.
Not sure about its durability since I've tried my friend's bumper
Now my curiosity is over, thanks Mastamuffin for such an obvious evidence!!
Luckily I founded your post first, almost bought a bumper at Apple Store today in Munich.
Not sure about its durability since I've tried my friend's bumper
Now my curiosity is over, thanks Mastamuffin for such an obvious evidence!!
Is a receipt needed for exchange? I have the exact same problem as mastamuffin (i actually had no idea until I saw the picture). I got my case through the case program though, threw away all packaging and documents long ago. Just left with a split bumper at this point.
The word Nazi is capitalized....or is that capitolized? hehehe.
Glad we sometimes find humor in the little things.
Wannanty on Bumpers
If you Paid for your Apple Bumper it should be covered. If not... Good Luck!
I was also told at an apple store that they would not replace my bumper, and that it is not covered by any warranty. However, I just got off the warranty site and found the following information under their accessory_warranty.pdf. Apparently it is covered for one year. However they have the discretion to. (1)Repair (2) Replace, with new or refurbished, and (3) Refund the original purchase price. So if you got yours for free you won't be entitled to much...
If you Paid for your Apple Bumper it should be covered. If not... Good Luck!
I was also told at an apple store that they would not replace my bumper, and that it is not covered by any warranty. However, I just got off the warranty site and found the following information under their accessory_warranty.pdf. Apparently it is covered for one year. However they have the discretion to. (1)Repair (2) Replace, with new or refurbished, and (3) Refund the original purchase price. So if you got yours for free you won't be entitled to much...
Thank you for this thread. I have the same issue exactly, no point in posting a photo, Mastamuffin already has a perfect example.
Anyway, I called Apple, and unlike most Apple calls, I had two bad ones. Two hangups (or disconnected calls), the first before I had explained the situation, the second when I pushed back politely after he told me that it was not covered.
Both wanted the serial number of the iPhone! what has that got to do with it?
Next stop will be a personal visit to the Apple store armed with documentation that proves Bumper = Appliance, Appliance has one year warranty, dated receipt, and this thread printed out proving Apple does replace bumpers.
Thanks again!
Anyway, I called Apple, and unlike most Apple calls, I had two bad ones. Two hangups (or disconnected calls), the first before I had explained the situation, the second when I pushed back politely after he told me that it was not covered.
Both wanted the serial number of the iPhone! what has that got to do with it?
Next stop will be a personal visit to the Apple store armed with documentation that proves Bumper = Appliance, Appliance has one year warranty, dated receipt, and this thread printed out proving Apple does replace bumpers.
Thanks again!
Very pleased customer now.
Went to the Apple store in Natick, Massachusetts, showed them my bumper, and with no hassle, I had a replacement in my hand in a couple of minutes.
No paperwork needed, didn't ask to see my receipt, seemed like it was the most normal of transactions.
Went to the Apple store in Natick, Massachusetts, showed them my bumper, and with no hassle, I had a replacement in my hand in a couple of minutes.
No paperwork needed, didn't ask to see my receipt, seemed like it was the most normal of transactions.
