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Macbook Pro i5 keeps freezing. Don't know what to do...

K

krazyfalcon

macrumors newbie
Original poster
Jun 28, 2010
24
0
Hi everyone,
I bought the new Macbook Pro i5 from amazon about 3-4 months ago. I was really happy with it at first, but after about a couple weeks or so, it started randomly freezing. I took it to the Apple store and they said its because it gets too hot and needs to be on top of a cooler or something. They said there was nothing wrong with the machine, it just froze because it got too hot. So i bought the X-Pad cooler and everything went fine... until recently.

Now I am back at college, and basically keep the laptop on top of the X-Pad. Well, for the past 3-4 days, the macbook's been freezing on my for no reason. I have SMC Fan Control installed, and the temperature doesn't even get above 45C and it just freezes. Last night, i turned it on, went to MS Office, it froze. I restarted it, went to Safari, it froze. Restarted it again, went to iMovie, it froze. I tried listening to music, it froze. the temp stays under 45C and it just freezes. I have no idea what to do. Should i take it back to the Apple Store? They say there's nothing wrong with my laptop its just a heat issue, but it's literally frozen over about 25 times in the past 2 days alone. No kernal panic, no warning. just freezing. Please, I desperately need help.

Thank you so much in advance!
 
I don't think this is a temp issue, if the temp is around 45 celsius. That's completely normal. These machines are supposed to handle temps of up to 100-105 Celsius.

I recommend that u download this widget for ur MBP called iStat. After u download it, go to ur Dashboard, and it will give u all the info about ur Mac, like the temp of ur CPU, info about ur Memory, Battery, etc...

here's the link

http://www.islayer.com/apps/istatpro/
 
Hi,
First of all, thank you for replying :). Secondly, i have IStat pro. the highest temp over there is 37C as of right now. I don't know what other information i can get from there that can be helpful...
 
This is really odd then. I'm 99% that it's not an overheating issue. Might be a problem with the motherboard, maybe! If u have more than one Apple store where u live, u should try going to a different store, and let them know about ur issue. This isn't normal, so they should not say that there isn't something wrong with it.
 
could be a system managment issue.

I would reccomend resetting the SMC and if that doesnt work try the PRAM
 
Hi,
I reset the SMC and the PRAM and it still freezes randomly. should i call apple care and demand they fix it or give me a refund? i feel like such an idiot spending $2000 on a computer which can't even play songs while i surf the web....
 
krazyfalcon said:
Hi,
I reset the SMC and the PRAM and it still freezes randomly. should i call apple care and demand they fix it or give me a refund? i feel like such an idiot spending $2000 on a computer which can't even play songs while i surf the web....
Click to expand...

Yes
 
Take a picture of activity monitor when this happens.

Do this:
1. CMD+Space
2. Type "Activity Monitor"
3. Hit Enter
4. CMD-Shift-4
5. Space Bar
6. Move Camera Over Activity Monitor Window - When it turns blue take picture
7. Upload picture from desktop
 
Eddyisgreat said:
It's not a heat issue.

Try turning off Automatic GPU Switching in the Energy control panel.
Click to expand...

So the computer is defective? One of the reasons I bought this instead of the 13inch is because of te better graphics card + amazing battery life.
 
I can't take a screenshot: the computer literally freezes. If you see the video I posted, you see that the keyboard, mouse, all function buttons become unresponsive. I can't do anything except force restart...

I've clean installed it from the cd 4 times. First time without any updated install. Same issue. Second time only updates and no 3rd party software. Same issue. Third time barebones: no updates or 3rd party software. Same. Damn. Issue. 4 time, I just gave up and hoped it wouldn't happen again. It started acting up 2 weeks after i clean installed it...
 
krazyfalcon said:
So the computer is defective? One of the reasons I bought this instead of the 13inch is because of te better graphics card + amazing battery life.
Click to expand...

No, it's just a crappy implementation of GPU switching on Apple's part. This has been my experience anyway. Lots of freezing if you leave it on Autopilot. There was a big fuss about it when they first were released. Many have installed GFXCardStatus which will let you change the GPU manually. Turning off "auto switching" will leave it on the nVidia card.

So yeah, i'd try to disable the GPU switching for a couple of days and see if that fixes it. If not, it could be a hardware issue.
 
This sometimes happens to me if I have my MBP plugged into an external monitor with the vga adapter. If I put the MBP to sleep and wake it up in the morning, it is completely frozen sometimes and requires a hard reboot. Never has it happend to me in use though.
 
hi
so i installed the gfxcardstatus, and it helped for a while, but now, the macbook is acting up again. im posting the latest error report, maybe it'll have some clues?

Interval Since Last Panic Report: 35801 sec
Panics Since Last Report: 1
Anonymous UUID: D707F652-6461-4170-870B-82CC066D2D11

Fri Oct 29 15:58:55 2010
panic(cpu 0 caller 0x9ca5d7): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f1c6000 0x0a5480a2, D0, P1/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x54ddb938 : 0x21b455 (0x5cf328 0x54ddb96c 0x2238b1 0x0)
0x54ddb988 : 0x9ca5d7 (0xbd6f0c 0xc45f80 0xbe4468 0x0)
0x54ddba28 : 0xadd179 (0x911a804 0x92b4004 0x100 0x2ae9ac)
0x54ddba78 : 0xad4cae (0x92b4004 0x100 0x54ddbaa8 0x9ba881)
0x54ddbaa8 : 0x16d03a0 (0x92b4004 0x100 0x438004ee 0x6)
0x54ddbbe8 : 0xafaf45 (0x92b4004 0x92d6004 0x0 0x0)
0x54ddbc28 : 0x9d3836 (0x92b4004 0x92d6004 0x0 0x0)
0x54ddbc68 : 0x9cfaf5 (0x0 0x9 0x0 0x0)
0x54ddbdc8 : 0x9d1a5d (0x0 0x600d600d 0x702a 0x54ddbdf8)
0x54ddbe98 : 0x9685f4 (0xc1d00015 0xaa910001 0x20802040 0x54ddbee0)
0x54ddbef8 : 0xd132e9 (0x901b400 0x54ddbf4c 0x0 0x7)
0x54ddbf58 : 0xd13486 (0x9262600 0xd19ab4 0x54ddbf78 0x2a1591)
0x54ddbf78 : 0x22fb84 (0x9262600 0x0 0x0 0xbfffe39c)
0x54ddbfc8 : 0x29e6cc (0x863ea0 0x0 0x10 0x89cc184)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AGPM(100.12.12)@0xd10000->0xd19fff
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
com.apple.nvidia.nv50hal(6.1.8)@0x1596000->0x19b7fff
dependency: com.apple.NVDAResman(6.1.8)@0x966000
com.apple.NVDAResman(6.1.8)@0x966000->0xc47fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 8186168671019
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xffd000, size 0x12288) - last unloaded 112949242635
loaded kexts:
com.silex.driver.sxuptp 1.5.1
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 27694900773
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.filesystems.ntfs 3.2
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleIntelHDGraphics 6.1.8
com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.GeForce 6.1.8
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.8
com.apple.NVDAResman 6.1.8
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.driver.AppleUSBMultitouch 205.32
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
 
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