So I had my bumper-ed iPhone 4 in my lap and forgot about it. I stood up and it fell, landed flat like a pancake on the wooden floor, face-up. About a 3-foot drop. Picked it up and the back had shattered. I can pick up an OEM back and replace it easy enough (thank goodness it wasn't the front). But, I have an Apple store very close to me. Is there any chance whatsoever that they would replace it free if I took it in? Is it kind of up to the mood of the rep or is it unheard of to get a free replacement?
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broke black glass...ANY chance at free replacement?
- Thread starter btownguy
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Is there ANY chance? Yes there is...
Best way to approach is be honest, humble and tell the story of what happened and be genuine about it and ask them how it can get fixed
You might find that a little bit of humble pie and a nice person will get it fixed .... just don't go in with an attitude of expectation or entitlement
Best way to approach is be honest, humble and tell the story of what happened and be genuine about it and ask them how it can get fixed
You might find that a little bit of humble pie and a nice person will get it fixed .... just don't go in with an attitude of expectation or entitlement
Waitin' for iPhone 5.... That's just too scary. I thought the idea behind the back Space-Shuttle-Tile-Tough-Glass(tm) was that it was... tough?
Exactly. It is only $29 to replace the back glass. You are lucky it's not the front glass.
I don't know about you or others, but humble-nice-and-modest has never worked for me at a genius bar, whereas attitude-arrogant-bitch has.
I've read lots of speculation that only the front glass was aluminosilicate based, and that the back (which seems to scratch easier) was a less expensive type.
It worked for me. I had mine in a case. It was dropped from about knee level and shattered. Apple replaced it for free.
You've made a very smart decision. I can't wait to replace my iPhone 4. There's no way the next iPhone will be as bad as this one. And this is the fourth replacement after a genius at the Apple store confirmed the first three were defective. As a long time Mac user, I know Apple can do much better than this thing.
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IMO it should be able to survive a 3 foot drop. I would bet if your honest about it they would do it for free.
IMO it should be able to survive a 3 foot drop. I would bet if your honest about it they would do it for free.
I left the parking brake off when I parked my car on a hill. And, stupidly, I also left the car in neutral. When I got out, the car rolled down the hill and smashed into a telephone pole.
Do you think Ford will repair my car for free?
Mark
Do you think Ford will repair my car for free?
Mark
Even if Ford does it for free, how much would the city or telecom charge you for the poll?
I own an iPad 3G, which my daughter accidentally dropped and dented in the corner, which made all the buttons not work. I took it into the Apple store, explained what had happened, and the Apple Genius replaced it at no charge. My point is, usually they're pretty understanding, so it's worth a try to explain nicely what happened and see what their response is.
Mark, I'm sorry but I cannot stand this attempt at an analogy. Big difference between a $20k vehicle (not sure what a Ford costs these days) and an iPhone. It's just not apples to apples (no pun meant).
Either way OP, take your phone to the store as suggested by others and tell them what happened.
I dropped mine a little while back and had a crack diagonally across the length of my front screen and they did a one-time replacement for free. Excellent customer service.
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