"Your credit card information does not match the bank records. Please enter a US address..."
Anyone else dealing with this nonsense?
BACKSTORY:
For 3 days I have been trying to enter a new credit card number for an existing Itunes account with the same bank AND the same address. After 3 days of getting the runaround here is today's story of "buyer beware"...I have been a machine around town converting numerous friends and family over the years to get into the Apple world...Today all of that changed thanks to Itunes:
The latest! I tunes is officially a joke now!
REMEMBER
This is just trying to change the credit card number with the same bank and the same Itunes account!
PRESENT DAY
Finally got an Apple troubleshooter on the phone. Great as always (be advised Itunes has no humans to talk to. The cowards hide behind emails) - The Apple support guy gets Itunes on his own chat window...they tell him the same as me "tough, nothing we can do about it. Tell customer to use a different card."
Second call to Apple customer care off corporate line....The Apple service I have come to expect. This poor guy spent 3 hours on this....
We called my bank:
Bank, "Yes, of course the information on the credit card is correct. We have it here where we have approved it 11 TIMES today!"
Apple Guy talks to Itunes cowards again:
Itunes, "No something is wrong with the information."
Apple Guy "No, its been approved 11 TIMES today."
Itunes, "Call VISA.
Apple Guy calls VISA with me on the phone:
VISA, "What? We dont keep the address information. All of those calls and issues are from the issuing bank."
Apple Guy talks to Itunes cowards again:
Apple Guy, "I have talked to the bank personally. All the information is correct. Not only that a purchase has been made at other online businesses today such as Amazon. We also just spoke to VISA. It's not them either"
Itunes cowards, "No we are not wrong. It's the bank. Tell your customer to consider PAYPAL now!"
Itunes is the weak link in the Apple chain. We own 2 MacBook Pros, 2 Iphones and have an Ipad under the tree. Now that we know in a jam Itunes does not let you talk to humans nor do they admit when they are wrong and blame it on the rest of the world.... Well... our old Motorola phones and (gulp) Dells are looking a little better now... Itunes even doesnt work well with the other Apple employees trying to do their job!
Anyone else dealing with this nonsense?
BACKSTORY:
For 3 days I have been trying to enter a new credit card number for an existing Itunes account with the same bank AND the same address. After 3 days of getting the runaround here is today's story of "buyer beware"...I have been a machine around town converting numerous friends and family over the years to get into the Apple world...Today all of that changed thanks to Itunes:
The latest! I tunes is officially a joke now!
REMEMBER
This is just trying to change the credit card number with the same bank and the same Itunes account!
PRESENT DAY
Finally got an Apple troubleshooter on the phone. Great as always (be advised Itunes has no humans to talk to. The cowards hide behind emails) - The Apple support guy gets Itunes on his own chat window...they tell him the same as me "tough, nothing we can do about it. Tell customer to use a different card."
Second call to Apple customer care off corporate line....The Apple service I have come to expect. This poor guy spent 3 hours on this....
We called my bank:
Bank, "Yes, of course the information on the credit card is correct. We have it here where we have approved it 11 TIMES today!"
Apple Guy talks to Itunes cowards again:
Itunes, "No something is wrong with the information."
Apple Guy "No, its been approved 11 TIMES today."
Itunes, "Call VISA.
Apple Guy calls VISA with me on the phone:
VISA, "What? We dont keep the address information. All of those calls and issues are from the issuing bank."
Apple Guy talks to Itunes cowards again:
Apple Guy, "I have talked to the bank personally. All the information is correct. Not only that a purchase has been made at other online businesses today such as Amazon. We also just spoke to VISA. It's not them either"
Itunes cowards, "No we are not wrong. It's the bank. Tell your customer to consider PAYPAL now!"
Itunes is the weak link in the Apple chain. We own 2 MacBook Pros, 2 Iphones and have an Ipad under the tree. Now that we know in a jam Itunes does not let you talk to humans nor do they admit when they are wrong and blame it on the rest of the world.... Well... our old Motorola phones and (gulp) Dells are looking a little better now... Itunes even doesnt work well with the other Apple employees trying to do their job!
