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Exchanging Peripheral Hardware Possible?

Sandman1969

Sandman1969

macrumors 6502a
Original poster
Nov 5, 2007
684
0
We just received one of our new 27" iMac. I didn't change out the keyboard/mouse combination. They were refurbished. Though Keyboard and mouse look like new. Well so does the iMac.

Anyone think an Apple store might entertain my desire to swap with a Keyboard w/Num Pad along with the Trackpad? I would love to do that, even if it would cost a few extra $$?
Especially, since it wasn't an added cost to change that configuration.
 
Sandman1969 said:
Anyone think an Apple store might entertain my desire to swap with a Keyboard w/Num Pad along with the Trackpad?
Click to expand...
I doubt seriously a store will trade new items for refurbished, but you may be able to get Apple to swap them, especially within the 14 day return period. I'd give them a call.
 
I am not sure the keyboard and mouse are refurbished. Though, of course not sure how to tell they are. but the keyboard/mouse box looks new and maybe just added to the system.
 
Sandman1969 said:
I am not sure the keyboard and mouse are refurbished. Though, of course not sure how to tell they are. but the keyboard/mouse box looks new and maybe just added to the system.
Click to expand...
Even so, because you bought a refurb unit, any exchanges should be done with Apple, not a store. Stores have nothing to do with refurbished sales or returns.
 
Well I called apple today. They would have to do a full return of everything to allow an exchange. Due to how the items are tied to the order.

However, they are sending me two trackpads for FREE! How about that for Customer Service! Was pleasantly surprised. :D
 
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