I am searching for some information regarding the setup of "other" accounts on an ipad/iphone/etc. When you enter the first 4 pieces of information, it seems that it should do a lookup to see if it can get the rest of the information without asking the user to enter it all. I am trying to get this setup so the users on our service don't have to enter more info that they likely don't know(knowing their password can be a battle!). I can certainly make this information available to them but if it could be automated, that makes things much simpler!
I contacted apple because on their site it states:
"Apple maintains a database of the most common email settings. These settings are automatically configured on your device during setup. If the database doesn't automatically configure the settings and you don't know them, please contact your email provider and gather the settings on this document."
The first genius(they still that when you call them?) really was useless to me...didn't have any interest in discussing what I was after but insisted that it was on my end and i had to set things up for that to populate and that "it works for some people and not for others"...that was really all that he knew.
The second genius was completely on board and put me on hold to check with enterprise support and various other groups that were eventually of no help. It was continually coming back to me setting it up on my server and when I said that I could live with that..if they could just tell me what "it" was. Unfortunately our mail support leaves a bit to be desired so I am just looking to figure out what technology actually lets apple products grab this information...is it dns, is it something on our server?
Seems to me that if they knew where our server was..i wouldn't tell our server to tell the app where our server is. DNS records or something similar would make more sense from a "where does it come from" standpoint but i am not able to nail it down.
Any input is more than welcome(if you think I should direct my questions somewhere else is a valid response too!). I have practiced google fu for years and ofcourse, auto configuring email generally turns up lots of people worried about auto completes that need deleted from their client and I never find anything of true use...but perhaps my fu is foo'd!
I contacted apple because on their site it states:
"Apple maintains a database of the most common email settings. These settings are automatically configured on your device during setup. If the database doesn't automatically configure the settings and you don't know them, please contact your email provider and gather the settings on this document."
The first genius(they still that when you call them?) really was useless to me...didn't have any interest in discussing what I was after but insisted that it was on my end and i had to set things up for that to populate and that "it works for some people and not for others"...that was really all that he knew.
The second genius was completely on board and put me on hold to check with enterprise support and various other groups that were eventually of no help. It was continually coming back to me setting it up on my server and when I said that I could live with that..if they could just tell me what "it" was. Unfortunately our mail support leaves a bit to be desired so I am just looking to figure out what technology actually lets apple products grab this information...is it dns, is it something on our server?
Seems to me that if they knew where our server was..i wouldn't tell our server to tell the app where our server is. DNS records or something similar would make more sense from a "where does it come from" standpoint but i am not able to nail it down.
Any input is more than welcome(if you think I should direct my questions somewhere else is a valid response too!). I have practiced google fu for years and ofcourse, auto configuring email generally turns up lots of people worried about auto completes that need deleted from their client and I never find anything of true use...but perhaps my fu is foo'd!