I just got a text message from at&t saying:
Your data use this month puts you in the top 5% of users. Use wifi to help avoid reduced speeds.
So I called them.
I pay $30/mo for unlimited data. I'm grandfathered in, that plan is no longer available.
The plans available are $30/mo for 3GB. Then it drops to something like 300MB for $20.
So I call, she reads a script to me. I ask her how much data I used - 2GB as of today and today is the last day of the billing cycle.
So I ask her the obvious questions -
But she keeps saying it's not about GBs its about the rate I use it. I tell her my rate is 2GB per month.
So I ask why someone who pays $30 and gets 3GB gets more than someone who pays $30 for Unlimited? She won't answer, she is stuck to the script - "It's about rate". So I ask her what is the acceptable rate and how do I keep track of it? Basically there's no way to know. So what do I do differently to avoid doing something wrong?
Use your phone less. She says don't watch Netflix, don't stream pandora, etc. I say that I don't...
So I say, you're telling people they can't use the phone as advertised.
So what happens if I go "over" this mysterious rate? My speeds slow down.
But at&t promised me certain speeds and at&t will be in breach. She says there is no promise because network speeds vary.
I say they vary for technical reasons, but if I am targeted for a slow down, that's a policy decision - I should expect the same speed range as anyone else because I have done nothing wrong.
Well, her script is no longer helping her. I tell her that if I experience slower speeds than average after this warning, I'll be contacting my congressman, the FCC, and a lawyer to put together a class action suit.
She specifically told me that only people on the Unlimited plan are being told to cut back and not the people on the 3GB plan because, "They are on a different network". I told her she was a liar. It's a policy decision, it's a different plan, not a different physical infrastructure.
I told her if at&t doesn't want me as a customer, I'd be happy for a mutual severing of the contract. Silence. I told her they are harassing people into switching plans, and I'm not going to.
What I gather from this is they will not actually restrict my speeds. When they say it will slow down, they want us to believe they will target-throttle, but they won't really.
Has anyone who received this warning actually experienced slower speeds or any other penalty???
Your data use this month puts you in the top 5% of users. Use wifi to help avoid reduced speeds.
So I called them.
I pay $30/mo for unlimited data. I'm grandfathered in, that plan is no longer available.
The plans available are $30/mo for 3GB. Then it drops to something like 300MB for $20.
So I call, she reads a script to me. I ask her how much data I used - 2GB as of today and today is the last day of the billing cycle.
So I ask her the obvious questions -
But she keeps saying it's not about GBs its about the rate I use it. I tell her my rate is 2GB per month.
So I ask why someone who pays $30 and gets 3GB gets more than someone who pays $30 for Unlimited? She won't answer, she is stuck to the script - "It's about rate". So I ask her what is the acceptable rate and how do I keep track of it? Basically there's no way to know. So what do I do differently to avoid doing something wrong?
Use your phone less. She says don't watch Netflix, don't stream pandora, etc. I say that I don't...
So I say, you're telling people they can't use the phone as advertised.
So what happens if I go "over" this mysterious rate? My speeds slow down.
But at&t promised me certain speeds and at&t will be in breach. She says there is no promise because network speeds vary.
I say they vary for technical reasons, but if I am targeted for a slow down, that's a policy decision - I should expect the same speed range as anyone else because I have done nothing wrong.
Well, her script is no longer helping her. I tell her that if I experience slower speeds than average after this warning, I'll be contacting my congressman, the FCC, and a lawyer to put together a class action suit.
She specifically told me that only people on the Unlimited plan are being told to cut back and not the people on the 3GB plan because, "They are on a different network". I told her she was a liar. It's a policy decision, it's a different plan, not a different physical infrastructure.
I told her if at&t doesn't want me as a customer, I'd be happy for a mutual severing of the contract. Silence. I told her they are harassing people into switching plans, and I'm not going to.
What I gather from this is they will not actually restrict my speeds. When they say it will slow down, they want us to believe they will target-throttle, but they won't really.
Has anyone who received this warning actually experienced slower speeds or any other penalty???
