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therealjustin

macrumors member
Original poster
Dec 12, 2011
90
15
I sent my iPhone 4 to Apple because of a defect/dust under the glass. I had been checking the status every day to see when the replacement might ship but it was still on "Diagnosing Device".

Well, this morning my old iPhone showed up with a letter stating that Apple-certified technicians had determined my iPhone to be within spec and working properly. The question is did they even look at the screen? The little foam bag it came in looks suspiciously like the one I put it in before sending it away.

Are they normally this pathetic or did I get someone who needs corrective lenses?
 
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

Sounds like DSG's old boss has already started implementing new rules and customer service.
 
I sent my iPhone 4 to Apple because of a defect/dust under the glass. I had been checking the status every day to see when the replacement might ship but it was still on "Diagnosing Device".

Well, this morning my old iPhone showed up with a letter stating that Apple-certified technicians had determined my iPhone to be within spec and working properly. The question is did they even look at the screen? The little foam bag it came in looks suspiciously like the one I put it in before sending it away.

Are they normally this pathetic or did I get someone who needs corrective lenses?

I would call apple again and complain! They will take care!
 
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