So here's what happened.
My iPad 3 (4G 32gb) was in my Otterbox and on my nightstand charging. Somehow, during the night, it got knocked off. Apparently it landed right on the charger and caused some damage.
I turned on the screen and I had obvious power and a back-light, and just lines across the screen, and there was a little bend right at the charging port.
Obviously I was devastated, more so to the point where I even left work early because I was too distracted to work. (I didn't get in trouble though)
I was shocked that that kind of damage could happen in an Otterbox. So I found out I was able to connect to iTunes and get a backup, and restored it.
I took it into the Genius Bar, obviously very upset, and even the Apple Employees saw I was in grief. When I got called up, I spoke with a great genius and he inspected the iPad, and saw what happened. He said that a connector may have come loose, and that he would give me a courtesy replacement.
What a huge weight lifted off of my shoulders...I sincerely thanked him for going above and beyond, because I know the physical damage may have been a factor for him saying no.
I was so pleased, I called up 1-800 MY APPLE and filed a compliment to corporate for the awesome job he did.
The NEW iPad is now syncing and I have had my horrible day do a complete 180 simply due to the efforts of an Apple employee.
My iPad 3 (4G 32gb) was in my Otterbox and on my nightstand charging. Somehow, during the night, it got knocked off. Apparently it landed right on the charger and caused some damage.
I turned on the screen and I had obvious power and a back-light, and just lines across the screen, and there was a little bend right at the charging port.
Obviously I was devastated, more so to the point where I even left work early because I was too distracted to work. (I didn't get in trouble though)
I was shocked that that kind of damage could happen in an Otterbox. So I found out I was able to connect to iTunes and get a backup, and restored it.
I took it into the Genius Bar, obviously very upset, and even the Apple Employees saw I was in grief. When I got called up, I spoke with a great genius and he inspected the iPad, and saw what happened. He said that a connector may have come loose, and that he would give me a courtesy replacement.
What a huge weight lifted off of my shoulders...I sincerely thanked him for going above and beyond, because I know the physical damage may have been a factor for him saying no.
I was so pleased, I called up 1-800 MY APPLE and filed a compliment to corporate for the awesome job he did.
The NEW iPad is now syncing and I have had my horrible day do a complete 180 simply due to the efforts of an Apple employee.
