So I understand that there is a recal on magsafe power adapters with the old style "T" connector. There was not enough strain protection on the connector so the cords often frayed and broke. Apple is supposed to replace them with the newer "L" style connectors, which are designed to be less susceptible to cable strain.
My question is, if I have a adapter with the "T" connector and it is currently okay, am I eligible for an upgrade? According to the "fine print text" from apple, (http://support.apple.com/kb/TS4127?viewlocale=en_US&locale=en_US) they will only replace your adapter if it shows signs of fraying or damage at the connector end due to cable strain.
As I was aware of this design flaw as a potential issue when I bought my MBP, I have been careful since day one to ensure that the magsafe end of my adapter has been subjected to minimal cable strain. As such, it does not show signs of fraying, and it provides a reliable connection.
However, it is clear that there is a design flaw in the product, and that it is not a matter of "if" but "when" my adapter too will fail due to cable fray. So should I be able to get a replacement? Do I have to wait until my own adapter starts breaking down before I can go in and get one? Why can I not just get a replacement now, so I am not stuck on a trip somewhere all of a sudden with no working power adapter? It seems like I am being penalized for actually being proactive about preserving the condition of my adapter.
Basically I'm asking if I were to make a trip to the Apple store to exchange my power adapter, would they just swap out my adapter for the new style one, or would they give me crap about mine not having signs of damage (yet...)? I don't want to have to waste a trip to the apple store if they are going to turn me down, but at the same time I don't see why I need to wait for my adapter to fail to get a replacement, especially if there is a known and documented design issue with these "T" style magsafe connectors.
Maybe I should "rough up" my adapter cable a bit before I take it in haha.
FWIW my laptop is still in, but near the end of, my 3-year Apple Care warranty period.
Ruahrc
Edit: I also see on that site that this recall program will end on May 21, 2012. Clearly my adapter will not fail within this time period, unless I deliberately go out of my way to damage it before the recall period ends. But again there's clearly a design defect with the adapter and why can I not get a replacement per the terms of the recall, just because I happened to take better care of my adapter than others did...?
My question is, if I have a adapter with the "T" connector and it is currently okay, am I eligible for an upgrade? According to the "fine print text" from apple, (http://support.apple.com/kb/TS4127?viewlocale=en_US&locale=en_US) they will only replace your adapter if it shows signs of fraying or damage at the connector end due to cable strain.
As I was aware of this design flaw as a potential issue when I bought my MBP, I have been careful since day one to ensure that the magsafe end of my adapter has been subjected to minimal cable strain. As such, it does not show signs of fraying, and it provides a reliable connection.
However, it is clear that there is a design flaw in the product, and that it is not a matter of "if" but "when" my adapter too will fail due to cable fray. So should I be able to get a replacement? Do I have to wait until my own adapter starts breaking down before I can go in and get one? Why can I not just get a replacement now, so I am not stuck on a trip somewhere all of a sudden with no working power adapter? It seems like I am being penalized for actually being proactive about preserving the condition of my adapter.
Basically I'm asking if I were to make a trip to the Apple store to exchange my power adapter, would they just swap out my adapter for the new style one, or would they give me crap about mine not having signs of damage (yet...)? I don't want to have to waste a trip to the apple store if they are going to turn me down, but at the same time I don't see why I need to wait for my adapter to fail to get a replacement, especially if there is a known and documented design issue with these "T" style magsafe connectors.
Maybe I should "rough up" my adapter cable a bit before I take it in haha.
FWIW my laptop is still in, but near the end of, my 3-year Apple Care warranty period.
Ruahrc
Edit: I also see on that site that this recall program will end on May 21, 2012. Clearly my adapter will not fail within this time period, unless I deliberately go out of my way to damage it before the recall period ends. But again there's clearly a design defect with the adapter and why can I not get a replacement per the terms of the recall, just because I happened to take better care of my adapter than others did...?