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IPhone users stay away from H2O horrible customer service

whoknows87

whoknows87

macrumors 6502a
Original poster
Aug 8, 2012
676
31
S.Florida
I just spoke with a customer service rep online , i wanted a pin number that I never set up so I can port my number, I cant believe they asked me to give them the last 3 outgoing calls I made or the last 3 texts I sent out seriously? what happened to verifying the address or name , seriously last 3 numbers I dialed? WTH privacy?
 
whoknows87 said:
I just spoke with a customer service rep online , i wanted a pin number that I never set up so I can port my number, I cant believe they asked me to give them the last 3 outgoing calls I made or the last 3 texts I sent out seriously? what happened to verifying the address or name , seriously last 3 numbers I dialed? WTH privacy?
Click to expand...

It's just to verify your identify. They aren't asking for what you said, just the numbers you called and texted.
 
Radiating said:
It's just to verify your identify. They aren't asking for what you said, just the numbers you called and texted.
Click to expand...

I've never ran into this before lol, people usually ask to verify the name, the address on file , a pin or password but they never ask you to provide the last 3 outgoing call numbers or text messages thats a bit too much:(
 
whoknows87 said:
I've never ran into this before lol, people usually ask to verify the name, the address on file , a pin or password but they never ask you to provide the last 3 outgoing call numbers or text messages thats a bit too much:(
Click to expand...

You act as though they can't easily find out that information already.
 
Yep, horrible customer service. How dare they attempt to verify the identity of a caller. :rolleyes:
 
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