People debating whether or not to use AppleCare or buy the extended warranty from their electronic store (usually involving the Geek Squad) heed my warnings.
My daughter bought me an iPad 3, when it first came out, for Mother's Day. She was talked into buying the Best Buy Warranty instead of the Apple warranty. For the past 3 months I've been having nothing but trouble with my iPad so my daughter said I needed to hurry to Best Buy before the expensive extended warranty runs out.
I went to the Best Buy on 62nd and Broadway (NYC) and, after waiting and hitting the counter a couple of times, was able to speak to a tech. He didn't wear a name tag, and did not tell me his name - just look for the young, bald man with a look of apathy. Anyway, I took i tot the tech and I use the title tech loosely here.
He first said that my problems were a result of the new software update, then it was too many apps, next it was "Hey, after two year the battery is going to be slow". So, essentially, it will lock up, freeze, shut itself off, need to be charged twice as much as it used to and be unresponsive to my finger tough (as well as my stylus). He himself saw the issue as he would have to swipe a number of times to clear the screens - so he ran the "Geek Squad Triage App". According to that app, the ipad is fine.
So now, after an hour of watching him just move screens and open apps, and putting my entire iPad back to factory default, I was told "Oh well, we can't do anything at all unless we see the issue happen in front of us." "You have to recreate the problem and then we will take it and send it away for repairs."
This was NOT what my daughter was told would happen - she was assured that if there were a problem, and they could not fix it there, they would take the iPad and replace it with a refurbished iPad - which APPLE would have done. They need to do some honest advertising - you will have to bring the iPad to us, we'll stare blankly at it for awhile, we'll reset it, we'll open and close apps and then send you home saying good luck.
I am beyond furious and intend to file complaints with the store, the Geek Squad Co., the BBB and, just to be certain that people are not taken advantage of again - as my daughter was - at every location I can find that asks which Warranty to choose, or allows me to review this warranty.
Shame on you Best Buy and Shame on you Geek Squad - you've taken advantage of a young person, not to mention a wounded veteran, to make a couple of dollars more off of her. She is absolutely heartsick that this happened - and I could not be more angry if I tried.
Stay away from any Extended Warranties or Geek Squad members at Best Buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Apple Care - I will never stray again!!!!!!!!!!!!!!!!
My daughter bought me an iPad 3, when it first came out, for Mother's Day. She was talked into buying the Best Buy Warranty instead of the Apple warranty. For the past 3 months I've been having nothing but trouble with my iPad so my daughter said I needed to hurry to Best Buy before the expensive extended warranty runs out.
I went to the Best Buy on 62nd and Broadway (NYC) and, after waiting and hitting the counter a couple of times, was able to speak to a tech. He didn't wear a name tag, and did not tell me his name - just look for the young, bald man with a look of apathy. Anyway, I took i tot the tech and I use the title tech loosely here.
He first said that my problems were a result of the new software update, then it was too many apps, next it was "Hey, after two year the battery is going to be slow". So, essentially, it will lock up, freeze, shut itself off, need to be charged twice as much as it used to and be unresponsive to my finger tough (as well as my stylus). He himself saw the issue as he would have to swipe a number of times to clear the screens - so he ran the "Geek Squad Triage App". According to that app, the ipad is fine.
So now, after an hour of watching him just move screens and open apps, and putting my entire iPad back to factory default, I was told "Oh well, we can't do anything at all unless we see the issue happen in front of us." "You have to recreate the problem and then we will take it and send it away for repairs."
This was NOT what my daughter was told would happen - she was assured that if there were a problem, and they could not fix it there, they would take the iPad and replace it with a refurbished iPad - which APPLE would have done. They need to do some honest advertising - you will have to bring the iPad to us, we'll stare blankly at it for awhile, we'll reset it, we'll open and close apps and then send you home saying good luck.
I am beyond furious and intend to file complaints with the store, the Geek Squad Co., the BBB and, just to be certain that people are not taken advantage of again - as my daughter was - at every location I can find that asks which Warranty to choose, or allows me to review this warranty.
Shame on you Best Buy and Shame on you Geek Squad - you've taken advantage of a young person, not to mention a wounded veteran, to make a couple of dollars more off of her. She is absolutely heartsick that this happened - and I could not be more angry if I tried.
Stay away from any Extended Warranties or Geek Squad members at Best Buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Apple Care - I will never stray again!!!!!!!!!!!!!!!!
