So, my early 2013 15" 2.7ghz/16gb Ram/512gb SSD/gtx 650m macbook pro will hard freeze, and by that I mean that the cursor won't move, the clock stays at the time it froze, the keyboard is unresponsive (brightness keys, etc. don't work, can't force quit), and when I close the laptop lid to suspend the laptop it will either stay on forever or the machine will just shut off entirely require me to power on - usually though, I have to hold down the power button for four seconds to shut it off...
https://www.youtube.com/watch?v=tHwDmeajGQg&
The computer has a bit of a history, the first issue that I had was the cursor was jumping around erratically without using the trackpad in any capacity. This would only happen in OS X, interestingly (not bootcamp). However, they decided to replace the trackpad, attributing it not happening in bootcamp because it didn't utilize multigesture drivers. They were right, they replaced the trackpad (and battery and topcase, because it was all glued together) and I never had the issue again.
A month later, however, I upgraded to Mavericks and started experiencing the hard freezes. To this day I don't ever recall experiencing the hard freezes in Mountain Lion or Windows 8/8.1. At first, this hadn't bothered me so much, as I was heavily invested in using a windows based DAW, and I figured that perhaps it was a problem w/ Mavericks that would be solved in a later software update. It's now 10.9.4 and it's still hard freezing, so I started spending time taking it to apple care. I've done that twice and they've thrown a lot of parts at it - first time they replaced the logic board and display, because the wifi antennas are wired through the display. (I lost my perfect samsung screen for no reason, got a lg rev 2. as replacement) Second time they replaced the SSD and airport card.
They've had the computer for 14 full days of the last month to no avail.... I got it back and within 2 days of uptime it hard froze again. I've read countless forum reports, have done so many clean installs, have ran without any 3rd party software installed whatsoever for nearly a week once (MAJOR pita, it still froze!)... And it happens super sporadically, at best it's gone 2 weeks without freezing, at worse it happens once virtually every day. It's not when I'm doing anything with heavy calculations, video encoding, high temp/gpu usage....
I'm virtually always just using my trackpad, scrolling through finder or safari.....
At this point, I'm just over it, I have two other reasonably modern macs (2011, 2012 respectively, both running Mavericks) They have incredible amounts of uptime, especially my mac mini server, and have ran like champs.
I'm never using this laptop again, I'm buying a new one....
But I want this one to be rigorously tested and deemed by apple to be apple tested and approved, so it can be sold to some other poor sap in good conscience. Part of the problem with this is I don't think applecare actually sits down and uses the laptop when they test it, maybe they max load on cpu and other things and go AFK. I have no doubt in my mind if somebody just actually used the computer as if it was their own it would hard freeze in a week or so at tops.
Anyone have any thoughts or advice for me?
https://www.youtube.com/watch?v=tHwDmeajGQg&
The computer has a bit of a history, the first issue that I had was the cursor was jumping around erratically without using the trackpad in any capacity. This would only happen in OS X, interestingly (not bootcamp). However, they decided to replace the trackpad, attributing it not happening in bootcamp because it didn't utilize multigesture drivers. They were right, they replaced the trackpad (and battery and topcase, because it was all glued together) and I never had the issue again.
A month later, however, I upgraded to Mavericks and started experiencing the hard freezes. To this day I don't ever recall experiencing the hard freezes in Mountain Lion or Windows 8/8.1. At first, this hadn't bothered me so much, as I was heavily invested in using a windows based DAW, and I figured that perhaps it was a problem w/ Mavericks that would be solved in a later software update. It's now 10.9.4 and it's still hard freezing, so I started spending time taking it to apple care. I've done that twice and they've thrown a lot of parts at it - first time they replaced the logic board and display, because the wifi antennas are wired through the display. (I lost my perfect samsung screen for no reason, got a lg rev 2. as replacement) Second time they replaced the SSD and airport card.
They've had the computer for 14 full days of the last month to no avail.... I got it back and within 2 days of uptime it hard froze again. I've read countless forum reports, have done so many clean installs, have ran without any 3rd party software installed whatsoever for nearly a week once (MAJOR pita, it still froze!)... And it happens super sporadically, at best it's gone 2 weeks without freezing, at worse it happens once virtually every day. It's not when I'm doing anything with heavy calculations, video encoding, high temp/gpu usage....
I'm virtually always just using my trackpad, scrolling through finder or safari.....
At this point, I'm just over it, I have two other reasonably modern macs (2011, 2012 respectively, both running Mavericks) They have incredible amounts of uptime, especially my mac mini server, and have ran like champs.
I'm never using this laptop again, I'm buying a new one....
But I want this one to be rigorously tested and deemed by apple to be apple tested and approved, so it can be sold to some other poor sap in good conscience. Part of the problem with this is I don't think applecare actually sits down and uses the laptop when they test it, maybe they max load on cpu and other things and go AFK. I have no doubt in my mind if somebody just actually used the computer as if it was their own it would hard freeze in a week or so at tops.
Anyone have any thoughts or advice for me?
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