My iMac got the MacKeeper malware virus a few months ago. Here's some of the symptoms this:
- Safari and Google Chrome do not work at all. They open but are useless.
- Unable to install any Apple Software updates.
- Preview crashes immediately after opening it.
- Firefox operates but it always crashes.
- Unable to open Adobe Creative Cloud after paying or it.
- iTunes DOES worked but no longer does (more on that in a bit)
Over the last 10 weeks, my computer has gone from slightly wonky to worse.
Thinking this was something I might be able to find, delete and fix on my own, I searched the official Apple forums and found a thread that suggested using the EasyFind App to find any files and delete them.
It was recommended I search for "zeobit", "mackeeper" and "jvsearch" for any hidden files that are affecting my iMAc. Searches for zeobit and "mackeeper" came up empty. Jvsearch, however,, had hundreds of files and they did not all seem like they were viruses.
As a related side note, one thing I noticed was that, when starting up my computer, the iCal date on the dock would always say July 17, until programs in the computer kicked in. This was the same date the MacKeeper pop-ups started happening, and I was unable to use Safari.
I noticed a bunch of the jvsearch files that turned up in the EasyFind search had the date July 17, 2014. Thinking I was "onto to something brilliant", I deleted only the jvsearch files with the July 17, 2014 date. Trash was secured & emptied, then I rebooted the computer.
Not only does the computer run much worse than before, I can no longer open iTunes or Pages!!! I tried downloading iTunes again and got an error.
Any suggestions on what, if anything, I can do to fix this?
The iMac is a 2008-2009 model that was bought used. I don't have the start up disks. Running OS 10.7.5 on it.
My apologies for the long explanation, but it's a crazy, compounded problem. Any suggestions or help is most appreciated! Thanks in advance.
- Safari and Google Chrome do not work at all. They open but are useless.
- Unable to install any Apple Software updates.
- Preview crashes immediately after opening it.
- Firefox operates but it always crashes.
- Unable to open Adobe Creative Cloud after paying or it.
- iTunes DOES worked but no longer does (more on that in a bit)
Over the last 10 weeks, my computer has gone from slightly wonky to worse.
Thinking this was something I might be able to find, delete and fix on my own, I searched the official Apple forums and found a thread that suggested using the EasyFind App to find any files and delete them.
It was recommended I search for "zeobit", "mackeeper" and "jvsearch" for any hidden files that are affecting my iMAc. Searches for zeobit and "mackeeper" came up empty. Jvsearch, however,, had hundreds of files and they did not all seem like they were viruses.
As a related side note, one thing I noticed was that, when starting up my computer, the iCal date on the dock would always say July 17, until programs in the computer kicked in. This was the same date the MacKeeper pop-ups started happening, and I was unable to use Safari.
I noticed a bunch of the jvsearch files that turned up in the EasyFind search had the date July 17, 2014. Thinking I was "onto to something brilliant", I deleted only the jvsearch files with the July 17, 2014 date. Trash was secured & emptied, then I rebooted the computer.
Not only does the computer run much worse than before, I can no longer open iTunes or Pages!!! I tried downloading iTunes again and got an error.
Any suggestions on what, if anything, I can do to fix this?
The iMac is a 2008-2009 model that was bought used. I don't have the start up disks. Running OS 10.7.5 on it.
My apologies for the long explanation, but it's a crazy, compounded problem. Any suggestions or help is most appreciated! Thanks in advance.
