Hello.
I formatted my partner's laptop over the weekend as Windows needed a freshen up.
It worked ok before the reformat but now it won't work at all.
iTunes works completely fine.
When you plug the iPhone in to the laptop it recognises the iPhone and the phone asks if I trust the computer.
If you trust the computer then the phoner disappears from Windows exporer.
If you don't trust the computer then you can see the phone in Windows Explorer but the internal storage appears empty.
I've tried uninstalling the drivers, iTunes, mobile device support etc. but it hasn't helped.
The phone isn't even recognised by my Windows 8.1 desktop.
I will consider a new cable (it's not an Apple one but made for iPhone and has always worked) but I'm really looking for the best way to install things to make it work.
For instance, should I install Windows 8 first then the phone and then update to 8.1 (this is what was done the first time when it worked).
Should I install iTunes without plugging the phone in first (my partner did this, this time before I could stop her and check the correct order)?
Any help with a solution or the best way to start would be greatly appreciated.
Thanks a lot.
I formatted my partner's laptop over the weekend as Windows needed a freshen up.
It worked ok before the reformat but now it won't work at all.
iTunes works completely fine.
When you plug the iPhone in to the laptop it recognises the iPhone and the phone asks if I trust the computer.
If you trust the computer then the phoner disappears from Windows exporer.
If you don't trust the computer then you can see the phone in Windows Explorer but the internal storage appears empty.
I've tried uninstalling the drivers, iTunes, mobile device support etc. but it hasn't helped.
The phone isn't even recognised by my Windows 8.1 desktop.
I will consider a new cable (it's not an Apple one but made for iPhone and has always worked) but I'm really looking for the best way to install things to make it work.
For instance, should I install Windows 8 first then the phone and then update to 8.1 (this is what was done the first time when it worked).
Should I install iTunes without plugging the phone in first (my partner did this, this time before I could stop her and check the correct order)?
Any help with a solution or the best way to start would be greatly appreciated.
Thanks a lot.