iPhone 5s not charging..what will Apple do for me?

Trickhot3102 said:

Hey guys, my iPhone 5s won't charge well, it does, but I have to shove it in and get it in the right position. The port is pretty clean, so I think there is a problem with one of the pins inside. So, if I make an appointment at the Apple store, what will they do? If I have to get a replacement, how much will it be? Or will it be free?

Thanks!

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Are you sure the problem is the phone port, and not the cable you are using?

Trickhot3102 said:

Nope, I tried two cables and both don't work on the phone, but do with the iPad

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I'm guessing you are out of warranty, if I were you I would make an appointment, and take it into the apple store, I think it would be about $180 or so, depending on the capacity of your phone.

I've been lucky enough to have phones replaced out of warranty for free before, in my case, I never asked for it, they just offered it, it depends on who you deal with.

Trickhot3102 said:

Thanks! And yeah I'm out of warranty it's 32 GB, so would it be around 200? Also, would it be a referb?

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I think it is close to that, but I could be wrong, I can't remember right now, and do not stress the phone been a refurbished, but you will get a "brown box phone"

I had the same problem and all they did was tighten up the connector, but mine was within the warranty period. See if they will tighten it out of warranty. Takes 5 minutes tops.

Did you by any chance purchase it using a credit card that offers extended warranty coverage?

Trickhot3102 said:

Hey guys, my iPhone 5s won't charge well, it does, but I have to shove it in and get it in the right position. The port is pretty clean, so I think there is a problem with one of the pins inside.

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The lightning port collects pocket lint at the end, which prevents the cable from getting in securely. Clean it out with a toothpick before deciding the phone needs to be serviced.

chrfr said:

The lightning port collects pocket lint at the end, which prevents the cable from getting in securely. Clean it out with a toothpick before deciding the phone needs to be serviced.

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This happened to me several times as well - cleaing with a toothpick really did the trick.

Trickhot3102 said:

I tried with no luck

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Well, take it in, and they may have a trick.

Trickhot3102 said:

Quick question...if I do have to buy a referb replacement, is there a chance I can get it in Space Gray? I have the silver btw. Just curious

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Almost certainly a "no" on that, unfortunately.

Trickhot3102 said:

Quick question...if I do have to buy a referb replacement, is there a chance I can get it in Space Gray? I have the silver btw. Just curious

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No, they wont give you a different colour / model than the one you already have. Its a straight swap like for like, the only exceptions to this would be when they do not have any of the model you require and at this time frame of the 5s they will have plenty of the different versions in stock to meet demand.

Within reason if you are fairly polite and non assuming / demanding - in my experience the guys at the Apple store will help you out if they can. If they go to replace it free they wont even give you a chance to ask for a change of colour ect they turn to the drawer with the replacements and come back and say "we need to swap the handset".

Hope you get it sorted, preferably for free!

Trickhot3102 said:

Thanks! Well, it was worth a shot to ask about the color not that I don't like silver, but I wish I would've gotten space gray instead lol. Yeah I hope it's free! If it's free, I don't care what color it is!

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I would do a hard complete backup via iTunes before you head to the Apple store. I would also do a reset on the device to make sure your stuff is not compromised once you know they are going to replace the phone.

UK here, and my 5S had a charging problem where I had to move the lightning cable to the left whilst plugged in to get any charge.

It was only when I tried a 2nd lightning cable that I realised it was the phone and not the charger that had developed a fault.

My iPhone was out of warranty, but as the fault developed before the warranty expired, Apple phone support agreed to send out an iPhone by UPS and then for me to UPS the faulty handset back.

Apple took a holding fee of the cost of the phone (£720 for 64gb iP5s) whilst the exchange went through.

Unfortunately, the replacement was faulty on arrival, and would keep rebooting with a blue screen, which faded to a black static screen. The phone would then not switch on for maybe minutes or hours and when it did come back on, I would be presented with the blue screen and reboot...

After phoning Apple to vent my concerns over the faulty replacement, Apple were apologetic and said they will send me another handset if I paid a further holding fee.

The original holding fee had not yet been credited back to my bank account at this point and as I could not afford to pay up a further holding fee (would have been £1440 in total) I was left without a working handset for a further 3 days until the first holding fee was credited back to my card.

Because of the further inconvenience, Apple agreed to send me a retail boxed iPhone 6 with one year warranty!

Very pleased with the outcome and overall service received from Apple.

Trickhot3102 said:

Thanks! Well, it was worth a shot to ask about the color not that I don't like silver, but I wish I would've gotten space gray instead lol. Yeah I hope it's free! If it's free, I don't care what color it is!

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I got the Space Gray b/c they were out of the Silver...lol My wife got the White Gold and I didn't want to get our iPhones mixed up!

Trickhot3102 said:

Hey guys, first let me thank you all for the advice!! I got it checked out today! There was lint in there I couldn't see! All is well now

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I had a feeling. Most common "issue" with the lightning port.

Trickhot3102 said:

Thanks! And yeah I'm out of warranty it's 32 GB, so would it be around 200? Also, would it be a referb?

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Honestly if it's in good condition then considering the way Apple customer service is there is no reason why you should have to pay to get it replaced. I think it's ******** that you have to pay for a fault in the phone that may have developed over time without you knowing.