Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Update on my Mbp situation, need advice?

M

madmartigan

macrumors member
Original poster
Mar 5, 2008
69
0
I recently sent my new 17 inch mbp to apple for repair after I found one of my screws to be stripped. the advice the apple store gave me was to put glue in the screw head and place a screw on top of that and use the latter screw to unscrew the stripped one.

Okay well I recieved and email from apple saying that they can either fix mine or send me a new one for repair.

what should I do, the thing im worried about is recieving a new mbp with some flaw and having to do this all over again. my first one, aside from the screw was really good. no defects on the screen or anywhere else.

also if i get the new one, will apple not offer me this ever again if something bad happens? I have applecare and planned on waiting till a new model came out to show apple my computer in hopes of getting the new model.

If i get my mbp replaced already will I ruin my chances of a replacement for a broken mbp down the road.
 
generally if you bought a previous model, and wait for the next one and you need a repair, they just fix it for you and send back the same generation twice. Only once has this not happend for me with Apple products. My iPod mini broke 3 years ago, I brought it in to get it fixed ( I had service plan) and they couldn't get it fixed, so I got $200 toward a new iPod. But if they can fix it, you will be keeping the current model you have.
 
yeah i understand that, but if something were to happen to my mbp that was rather serious would there still be a chance that i would recieve a new one?
 
its always going to be a case by case basis. I asked the same question to Apple when they replaced my SR for Penryn.

Their first option would be to fix the issue and if repair is not an option, they will send you the one that's available now. It's cheaper for them to send you out a new one then to send out a refurbished item... as far as keeping the inventory.

I wouldnt worry too much about it.
 
I would say no... My current iPod has been replaced recently, it is the 1st gen 30GB iPod Video, got it the day it came out. It broke recently, while there have been many generations inbetween. they went from 30/60, to 30/80 to 80/160 and maybe some more minor changes inbetween. The 80/160 were out when I got it replaced, but they just send it in, and use old working parts and put a new case on it. Refurbished. Works like brand new, just older generation. I'm sure they would do the same with a MBP as it is more expensive and valueable to them if they don't replace old non-working laptops with the newer ones to prevent people from trying to return their old ones. But then again, this is just my experience with the iPod.
 
madmartigan said:
yeah i understand that, but if something were to happen to my mbp that was rather serious would there still be a chance that i would recieve a new one?
Click to expand...

If there's a problem serious enough in the future that it would be more feasible for Apple to offer you a new machine, then they'll probably offer you a new machine.

I would elect to have them fix the existing machine. Insisting on a replacement machine due to a stripped screw rather than just fixing it seems wasteful and petty to me.
 
first off, I never asked for a new machine, they wanted to have their engineers look at it and they said it would be easier to just give me a new one.
 
You sent the mbp in as in you dropped it off at the store, or you mailed it in to their service depot?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back