Hey all,
I had an exceptional service experience at my local Apple store.
I brought my two-week old 17" 2.5 hi-res MBP in to the Genius Bar this past weekend.
Here's why: the button my laptop screen was super difficult to open.
Then, the backlit keyboard didn't really work. it lit very unevenly. I didn't notice it at first until I set my down to my wife's 15 MBP. Now, my 3 year old son may have caused the uneven backlit keyboard, but we'll save that for another day, but the difficult latch was there from the beginning.
Long story short, the Great Service at Apple told me that they'd like to replace it since it was a hard-ware issue, and it was so new. The did this with very little hassle at all. It was quick, painless, and they were very supportive. However, they did not have a like-model 17" hi-res MBP in stock. Here's what they offered to do:
a) Order the exact 17" Hi-res 2.5 GHz MBP from Apple and wait the 2 weeks or whatever the lead time is these days.
b) Give me a 17" Hi-res 2.6 GHZ MBP there that day and transfer my files to the new MBP drive.
I took the 17" 2.6 GHZ. However, I asked, and apple store employee obliged, to keep my 5400 spin 250 GB drive instead of the 7200 spin 200 GB drive. Basically, I had set-up a 50GB boot camp, and I was little worried that the back-up process would screw up the boot-camp. Additionally, I want the extra space over the performance improvements.
that's my story. So many of these forum posts are how Apple screwed them, or the MBP are problems. I felt Apple did right by me.
I am little worried that the 2.6 will cause more heat and less battery life, but hey. that's okay. In fact with VMWare Fusion, safari, adium, system preferences, and few widgets running, my MBP is hovering around 47 C.
As I said before, so far so good with my second new MBP.
I have to say, I was dreading going back to my old laptop. I almost want to buy a used macbook or something as a backup just in case I have to do more service.
Anyone have any thoughts? ---
I had an exceptional service experience at my local Apple store.
I brought my two-week old 17" 2.5 hi-res MBP in to the Genius Bar this past weekend.
Here's why: the button my laptop screen was super difficult to open.
Then, the backlit keyboard didn't really work. it lit very unevenly. I didn't notice it at first until I set my down to my wife's 15 MBP. Now, my 3 year old son may have caused the uneven backlit keyboard, but we'll save that for another day, but the difficult latch was there from the beginning.
Long story short, the Great Service at Apple told me that they'd like to replace it since it was a hard-ware issue, and it was so new. The did this with very little hassle at all. It was quick, painless, and they were very supportive. However, they did not have a like-model 17" hi-res MBP in stock. Here's what they offered to do:
a) Order the exact 17" Hi-res 2.5 GHz MBP from Apple and wait the 2 weeks or whatever the lead time is these days.
b) Give me a 17" Hi-res 2.6 GHZ MBP there that day and transfer my files to the new MBP drive.
I took the 17" 2.6 GHZ. However, I asked, and apple store employee obliged, to keep my 5400 spin 250 GB drive instead of the 7200 spin 200 GB drive. Basically, I had set-up a 50GB boot camp, and I was little worried that the back-up process would screw up the boot-camp. Additionally, I want the extra space over the performance improvements.
that's my story. So many of these forum posts are how Apple screwed them, or the MBP are problems. I felt Apple did right by me.
I am little worried that the 2.6 will cause more heat and less battery life, but hey. that's okay. In fact with VMWare Fusion, safari, adium, system preferences, and few widgets running, my MBP is hovering around 47 C.
As I said before, so far so good with my second new MBP.
I have to say, I was dreading going back to my old laptop. I almost want to buy a used macbook or something as a backup just in case I have to do more service.
Anyone have any thoughts? ---
stores. If I have a issue I need help with, I try to go in as early in the day as possible (right at opening if I can). It's usually less crowded and they can focus more on your problem. 