Today I spotted a dead pixel on my 3-week-old HR 17" MacBook Pro. I can't believe it is true... What can I do.......?
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I can't believe it is true... Dead pixel on my 3-week-old MacBook Pro.
- Thread starter VincentPun
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Where is it and is it dead (black) or stuck (red, green, blue, white)?
If it's one pixel and it's not in the middle you will survive. Trust me.
If it's one pixel and it's not in the middle you will survive. Trust me.
Well, it looks like black but when I look close it looks like blue.
Also, It's not in the middle.
Also, It's not in the middle.
What you can do is press the pixel with a pen wrapped in a cloth, light pressure only. That should fix it but be very careful you could damage the screen further or even puncture it.
http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
I don't know if you would want to try this or not, but I have read that 'sometimes' one can 'massage' out a dead pixel, wake it from the dead so to speak.
Here is one how-to I've found on it Fix a dead pixel
I tried this on my 24" Al iMac and it didn't work, the screen is so HARD!
Here is one how-to I've found on it Fix a dead pixel
I tried this on my 24" Al iMac and it didn't work, the screen is so HARD!
My bet is no... generally you have to have a number (7+) dead pixels for a manufacturer to agree to address it. Most manufacturers have a "dead pixel" policy and I'm sure Apple does somewhere as well.
Here is a pretty informative thread: Apple Dead Pixel Policy
LOL! I think we were typing our reply's at the exact same time!
Great minds right?
I win
If your username is your real name, we both have the same name, how creepy is that?
I'm off before something happens!
I win
If your username is your real name, we both have the same name, how creepy is that?
I'm off before something happens!
Indeed you did... 2 funny!
Nope... Just my handle, big Rush fan, so you officially have the coolest real name!
+1
If you only have 1 dead/stuck pixel, it doesn't warrant a replacement in terms of Apple. And IMHO, I don't think just 1 bad pixel would be annoying. I can live with that.
It is kind of a kill-joy though, especially on a new computer and even more so from Apple, whose alma-mater for the past decade has been "quality-built" (commence chuckling). I also had a stuck pixel on my new MBP that I discovered about a month after I got it; I tried the massage techniques and while they worked to get rid of it, it was only temporary and would show up again after awhile. Eventually I just got to the point where I would wipe my finger across the screen where it showed up to get rid of it anytime it popped up.
Interestingly enough, I rarely see it anymore, and in fact have not seen it pop up in a long time. This is about 8 months after buying the laptop, and I'm not really sure what made it go away. Since it's unlikely Apple will replace the OP's MBP, I would advise either (carefully) trying the techniques at massaging a dead pixel, or just try to ignore it for awhile and hope it works itself out. If it's a stuck pixel, it may eventually go away. If it's actually dead (black, not stuck on a color), then you're SOL.
i got my new mac book pro in the mail this past thursday and when i booted it up the first thing i noticed was a bad pixel, it was just one at the top center of my screen but i am sort of a perfectionist. i took it in to an apple store and they suggested i send it back and that i would receive a new one which is what i ended up doing. i wish i would have seen this thread a day earlier as i believe the pixel was reddish, i would have tried the massage trick but too late for me now, i have to wait a whole week again. But i only had bad pixel and did not even question me about exchanging it for me, both at the apple store and on the apple care hotline
But i only had bad pixel and did not even question me about exchanging it for me, both at the apple store and on the apple care hotlineDid you buy it from the Apple Store? If you did, then just bring it back and ask them. When i bought my MBP, i specifically asked the guy if he would replace the computer if there were any dead/stuck pixels, and he said that they would, so you should at least try.
dead pixel policy...
I had one replaced by apple - it actually had 4 stuck pixels - and as I recall, when I called apple they said the threshold was 3. Mine was almost as new as yours, so they replaced it just on the basis that I wasn't satisfied... 14 day satisfaction guarantee.
My replacement then did the same thing... I forget just how many it was - but I was able to massage them back to life, and no problems since. It's been about 6 months.
I had one replaced by apple - it actually had 4 stuck pixels - and as I recall, when I called apple they said the threshold was 3. Mine was almost as new as yours, so they replaced it just on the basis that I wasn't satisfied... 14 day satisfaction guarantee.
My replacement then did the same thing... I forget just how many it was - but I was able to massage them back to life, and no problems since. It's been about 6 months.
be aware, that what often looks like one stuck pixel might actually be 4. That was my experience. Check closely... one stuck pixel might be not too bad to look at - but 4 is a different story.
they'll replace it...
contrary to the above post, I'm sure they'll replace it if it is indeed under 2 weeks old. Shouldn't be a problem.
contrary to the above post, I'm sure they'll replace it if it is indeed under 2 weeks old. Shouldn't be a problem.
Provided it's within 14 days. Anything more you need to do some sweet talking and hopefully the lady over the phone will be charmed.