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iPod touch i love apple.

dragonmantek

dragonmantek

macrumors regular
Original poster
Oct 16, 2007
234
0
New York
recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it.

so i go onto apple care login site, and it turns out i have coverage until 2009 of october, which is great for 100 bucks.

so its my first time doing this, or sending anything in for repair.

i tell them my problems, and anything else they needed to know, and the very next day, the box comes in, and thats amazing service.

so i send it, and 4 days later, i get a fresh new ipod, no questions.

i love apple.
 
glad you had a good experience. i think apple stands out as having great costumer service. never had a problem with them and they are always very very nice on the phone even if you have a stupid question
 
it was trouble as in, they wanted money for it.

me and my friends laugh at him, cause now he walks around with an ipod touch that has huge noticeable cracks all over it.
 
dragonmantek said:
recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it.
Click to expand...

No, that makes sense. Scratching and cracking of the glass is not covered by warranty. You could be excused as your iPod had suffered from hardware failure (non-working touch sensors) in addition to having a scratched screen.
 
well on the package it says replacement ipod, new, not refurbished.

i honestly dont think refurbished would even matter, because its the software that counts.
 
dragonmantek said:
recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it.

so i go onto apple care login site, and it turns out i have coverage until 2009 of october, which is great for 100 bucks.

so its my first time doing this, or sending anything in for repair.

i tell them my problems, and anything else they needed to know, and the very next day, the box comes in, and thats amazing service.

so i send it, and 4 days later, i get a fresh new ipod, no questions.

i love apple.
Click to expand...

I am waiting for my second replacement iPod Touch. The first failed to turn on after 4 weeks use and the second would not charge properly after 1 weeks use. I agree that the service is really good, the only problem I have is the quality of the product.
 
chas0001 said:
I am waiting for my second replacement iPod Touch. The first failed to turn on after 4 weeks use and the second would not charge properly after 1 weeks use. I agree that the service is really good, the only problem I have is the quality of the product.
Click to expand...

well, sorry that you feel that way, but i'm in love with mine.
 
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A93 Safari/419.3)

chas0001 said:
dragonmantek said:
recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it.

so i go onto apple care login site, and it turns out i have coverage until 2009 of october, which is great for 100 bucks.

so its my first time doing this, or sending anything in for repair.

i tell them my problems, and anything else they needed to know, and the very next day, the box comes in, and thats amazing service.

so i send it, and 4 days later, i get a fresh new ipod, no questions.

i love apple.
Click to expand...

I am waiting for my second replacement iPod Touch. The first failed to turn on after 4 weeks use and the second would not charge properly after 1 weeks use. I agree that the service is really good, the only problem I have is the quality of the product.
Click to expand...

I have used and abused (to some extent) and I have yet to have a problem....
 
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A93 Safari/419.3)

chas0001 said:
dragonmantek said:
recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it.



so i go onto apple care login site, and it turns out i have coverage until 2009 of october, which is great for 100 bucks.



so its my first time doing this, or sending anything in for repair.



i tell them my problems, and anything else they needed to know, and the very next day, the box comes in, and thats amazing service.



so i send it, and 4 days later, i get a fresh new ipod, no questions.



i love apple.
Click to expand...



I am waiting for my second replacement iPod Touch. The first failed to turn on after 4 weeks use and the second would not charge properly after 1 weeks use. I agree that the service is really good, the only problem I have is the quality of the product.
Click to expand...

I have used and abused mine, and I have yet to had a problem....

Edit: oh darn dubble post
 
PMB said:
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A93 Safari/419.3)

I have used and abused mine, and I have yet to had a problem....

Edit: oh darn dubble post
Click to expand...

It must be poor build quality. To be totally honest I have purchased many (and I mean many :eek:) Apple products over the years and this is the first item that I have had problems with. My luck has obviously come to an end :(
 
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