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Old Aug 27, 2012, 01:11 AM   #1
AHDuke99
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Steelseries Sensei drivers

Kind of confused about the driver steelseries engine. On their website, it says it works with the Sensei and lists Mac on the engine download page, but when I try to open the software, it only wants a Diablo 3 mouse. On the Sensei page it says Engine coming for Mac in 2012. Is it just not out yet? Or am I doing it wrong?
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Old Aug 27, 2012, 06:24 AM   #2
alvindarkness
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Out of interest do you have the RAW or the original Sensei? My Sensei is in the mail so I dont have direct experience, but from what I can gather on the website, there is no direct mac software support yet (still planned for 2012). But considering you can program all the functions either directly on the mouse using the lcd screen, or using the steelseries engine on windows (and store it onto the mouse's own profiles), you should at least have some options for customising performance under mac right?
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Old Aug 27, 2012, 09:43 AM   #3
AHDuke99
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I have the original one.

I can go to Windows and change things but in terms of editing sensitivity and speed under Mac, it's a no go.

I just emailed Steelseries and they acted like it should work, which is odd, because it clearly does not.
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Old Aug 27, 2012, 11:31 PM   #4
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I'll give it a go tomorrow when mine arrives and post back. I thought its be possible to get at least a semi working solution for Mac. Ah well
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Old Aug 28, 2012, 09:45 AM   #5
AHDuke99
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Quote:
Originally Posted by alvindarkness View Post
I'll give it a go tomorrow when mine arrives and post back. I thought its be possible to get at least a semi working solution for Mac. Ah well
They emailed me back and said that the Sensei was not supported yet but was in beta testing and would be very soon. I use Steermouse right now which allows me to change the sensitivity and speed, but it's not free so I hope the SS Engine is released soon.
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Old Aug 28, 2012, 09:54 AM   #6
kjohn
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Quote:
Originally Posted by AHDuke99 View Post
Kind of confused about the driver steelseries engine. On their website, it says it works with the Sensei and lists Mac on the engine download page, but when I try to open the software, it only wants a Diablo 3 mouse. On the Sensei page it says Engine coming for Mac in 2012. Is it just not out yet? Or am I doing it wrong?
I can confirm that there are no "full support" drivers. The D3 drivers work only for the D3 mouse. That's it. Earlier this year, I was real excited when I finally found a store locally (Bangkok, Thailand) that had them in stock. Even though I had to pay well above retail, I was happy to finally find it. I had researched it online and based on their website, it "appeared" to have full Mac support.

However, based on my emails with the company, there are no Mac drivers. They claim that drivers will be available in September 2012. While the mouse is recognized in MacOS and you can do basic adjustments through the LCD on the bottom, to take full advantage of the more sophisticated features, you'll need a PC and the Windows version of the drivers. I can confirm that it works also in XP and Virtual PC. Without third party USB drivers ($12-20 extra), there is only generic USB mouse support.

While I know Mac users are typically considered 2nd class citizens in the gaming community, I received an unusually generic and barely helpful response from them. They wanted to know where I found this "misleading advertisement" about Mac support. I pointed out the fact that it's flat out wrong in many places and ambiguously misleading in even more places on their own website for the product and the drivers. I received no response for a month. Then, they closed my support ticket as "resolved" and did not update their website

For reference, here is the email response from support:


-----
Hey Kjohn

I'm afraid that Sensei is not yet supported by the Mac version of SteelSeries Engine. If you saw this advertised somewhere, please let me know so that I may ensure there is no misleading information. It will be available September 2012.

You can make changes to your mouse without the software as well. Press and hold the CPI button for 3-5 seconds which will activate the menu on the LCD screen (on the bottom of the mouse itself).

Apologies for the inconvenience.

Regards,
Mike S
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Old Oct 9, 2012, 12:56 PM   #7
AHDuke99
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Well, they released an update but it still doesn't support the Sensei... oh well.
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Old Oct 9, 2012, 06:52 PM   #8
kjohn
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Not trying to troll, but I'm not surprised. I'm a huge fan of their hardware design. The windows driver isn't bad either... Mac software.....ehhhh.. Even if I had the D3 mouse, I'm not sure... and the service and support???
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Old Oct 9, 2012, 11:40 PM   #9
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Not trying to troll, but I'm not surprised. I'm a huge fan of their hardware design. The windows driver isn't bad either... Mac software.....ehhhh.. Even if I had the D3 mouse, I'm not sure... and the service and support???
I love the mouse... I was just hoping they would, you know, follow through on their claim that they would update their software to support the Sensei... their flagship mouse, by Sept 2012 like they said they would do... oh well.
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Old Oct 10, 2012, 01:35 AM   #10
NorCalLights
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I have an original also... I programmed it under Bootcamp, and it works fine under OSX once all of the settings are saved to the mouse.

I'm not holding my breath for a Mac utility. I've been a Mac user too long to still believe software companies will make good on their promises. But maybe they'll surprise me...
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