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Old Sep 4, 2012, 02:30 AM   #1
cool11
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Photoshop fonts problem

I have a problem with photoshop cs6. I just updated to 6.1 too, but even now the problem remains.
The problem appears when I try to open a third-party psd file which contains a font that my mac does not have.

At first, photoshop displays a message that my machine does not have the font and if I want to use a substitute. I click yes and then it opens the file.
After this momment, the problem appears.
Photoshop seems to hung, the standby spinning ball appears all the time, photoshop seems no responsive, and I cannot do anything than force quitting.

I really do not know why photoshop handles the situation like that. I cannot work when I want to use these files with missing fonts.
I don't really want to find original fonts, I just want to make my work ignoring what the original fonts were.

Is there a solution? Can you imagine where the problem is?
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Old Sep 4, 2012, 07:14 AM   #2
MisterMe
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It seems that your problem is caused at the creation end of your third-party files. You have given no information about the version of Photoshop used to create them or the nature of the problematic fonts.
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Old Sep 4, 2012, 08:55 AM   #3
cool11
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I cannot tell which version of photoshop was used to create the original psd files.
But, does it matter? It there compatibility problems between versions of photoshop?
When I use the latest version, isn't it supposed to be able to read and use any file created from every other previous version of photoshop?

And what about the nature of problematic fonts? I just see the name of the font and nothing else.
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Old Sep 4, 2012, 01:33 PM   #4
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Quote:
Originally Posted by cool11 View Post
...
But, does it matter? It there compatibility problems between versions of photoshop?
...

And what about the nature of problematic fonts? I just see the name of the font and nothing else.
You are the one in possession of the files. Therefore, you are the only one who can answer your questions. I can tell you this--font issues create the worst headaches on any platform. The fact that you are using files from dubious sources leads me to suspect that they use fonts from dubious sources.

Until you are willing to share relevant information, you can help very limited help.
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Old Sep 5, 2012, 01:02 AM   #5
cool11
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Besides the origin of the files, I cannot understand how photoshop handles font substitution, in mac.

In another similar case, for example in microsoft word, if a font is missing from a document, I can select all text, and then apply a font of mine with no problem at all.

In photoshop, it warns me that the font is missing and then the application stuck. Why such a weird handling?
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Old Sep 5, 2012, 06:56 AM   #6
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Quote:
Originally Posted by cool11 View Post
....

In photoshop, it warns me that the font is missing and then the application stuck. Why such a weird handling?
As long as you ask questions rather than give answers, you will not get the help that you need.
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Old Sep 7, 2012, 02:45 PM   #7
lucidmedia
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Once photoshop tells you the font is not available it will still display the missing font in a bitmap format... the document will look just like you have the font loaded... but the text layers will have a little warning icon. The text should not "substitute" until you click on a text layer and try to change it. Then it will redraw the text.

Sounds to me like you have a damaged photoshop file or a someone had a damaged font... this should not be a compatibility problem.
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Old Nov 12, 2012, 05:32 AM   #8
cool11
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I found out that the 'font' problem exists, in any case.
Even if I just open photoshop and a blank new image, the spinning ball appears for several minutes.
Checking the 'activity monitor', I can see 'font' process of mac on the top of cpu usage.
The strange thing is that I don't have any other problems with mac on my font.
Is there anybody having any idea how could I solve this problem?
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Old Nov 12, 2012, 06:00 PM   #9
jezzastern
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Have you tried clearing the font cache using a program like Onyx (free), or deleting the Photoshop preference file?
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Old Nov 14, 2012, 11:33 PM   #10
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So how I'm guessing the PSD was made on a Chinese or Arabic edition of Photoshop and you're opening up in the English version with Illustrator. I had similar issue working with a Kuwaiti broadcaster a few years back.

Your best option is to:
1) Open the PSD
2) DO NOT click to update fonts.
3) Manually update, the unicode characters and glyphs are what are screwing it up.

Otherwise updating the full language support in Mac OSX may do the trick.
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Old Nov 9, 2013, 03:58 PM   #11
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Quote:
Originally Posted by ezekielrage_99 View Post
Your best option is to:
1) Open the PSD
2) DO NOT click to update fonts.
3) Manually update, the unicode characters and glyphs are what are screwing it up.
Yes what he said, exactly.
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Old Nov 16, 2012, 01:56 AM   #12
cool11
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Quote:
Originally Posted by jezzastern View Post
Have you tried clearing the font cache using a program like Onyx (free), or deleting the Photoshop preference file?
Deleting the photoshop preference file, will affect only fonts, or many photoshop things?

----------

Quote:
Originally Posted by ezekielrage_99 View Post
So how I'm guessing the PSD was made on a Chinese or Arabic edition of Photoshop and you're opening up in the English version with Illustrator. I had similar issue working with a Kuwaiti broadcaster a few years back.

Your best option is to:
1) Open the PSD
2) DO NOT click to update fonts.
3) Manually update, the unicode characters and glyphs are what are screwing it up.

Otherwise updating the full language support in Mac OSX may do the trick.
I didn't even know what 'update fonts' is!
How do I update? Why do I have to do it?

How an updating to 'full language support' of osx could help? You mean it is a problem of missing fonts?

But as I said a few post above, the problem still exists even when I open a blank image! Photoshop tries something, I suspect something about fonts as I can see in activity monitor. This happens in any case. Even when I open photoshop without opening an image.
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Old Nov 16, 2012, 06:57 AM   #13
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Quote:
Originally Posted by cool11 View Post
I didn't even know what 'update fonts' is!
How do I update? Why do I have to do it?
Sorry posting without coffee.. I meant substitute...

Quote:
Originally Posted by cool11 View Post
How an updating to 'full language support' of osx could help? You mean it is a problem of missing fonts?

But as I said a few post above, the problem still exists even when I open a blank image! Photoshop tries something, I suspect something about fonts as I can see in activity monitor. This happens in any case. Even when I open photoshop without opening an image.
I really suspect there's actually no issue with the file rather you are opening it in a different language version compared to what it was designed in because there are differences beyond language resources.

I'm guessing this or this might help. From experience Arabic or some Euro up files in the English version of Photoshop does cause issues.
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