How is Apple coping with all the iPhones returned?

[Grolubao]

I see so many people here that return 3-7 iPhones because of Scuffs, light leakage all out of the box.

How is apply making money if they need to open several iPhones to get one that is actually in a pristine condition?

Don't get me wrong, if I would pay such an amount of money for a device I would want it pristine, no scratches or defects that's for sure...

[fins831]

well they have over 100billion in cash on hand....I would guess they sleep with their piles of cash like in the show DuckTales with the vault and diving board and all.

[PNutts]

Originally Posted by fins831

well they have over 100billion in cash on hand....I would guess they sleep with their piles of cash like in the show DuckTales with the vault and diving board and all.

I read this yesterday and it still cracks me up today.

[Jungle Jack]

Hello,
After just getting my second "White Box", I still do not think they are refurbished yet. Or perhaps just the 64gb Model. Both I have received, for Hardware Issues, have been cosmetically flawless. By contrast, the Black Box 64gb Model I exchanged had chips where the Glass Bands meet the Aluminum on the Back Panel.

Both the ones I received are Week 38 Builds that were manufactured at the Chengdu (DN) Foxconn Facility. I am not sure if the same holds true for the other White Box units of different storage capacity.
Cheers,
JJ

[Dominicanyor]

Originally Posted by fins831

well they have over 100billion in cash on hand....I would guess they sleep with their piles of cash like in the show DuckTales with the vault and diving board and
all.

lol

[tymaster50]

Originally Posted by Grolubao

I see so many people here that return 3-7 iPhones because of Scuffs, light leakage all out of the box.

How is apply making money if they need to open several iPhones to get one that is actually in a pristine condition?

Don't get me wrong, if I would pay such an amount of money for a device I would want it pristine, no scratches or defects that's for sure...

they give them replacement white box phones. They aren't actually getting a brand new phone. Well technically they are but still. And they don't really need any money. $188 dollars to them is like a twizzler wrapper to us. Useless.

[Compile 'em all]

Originally Posted by Grolubao

I see so many people here that return 3-7 iPhones because of Scuffs, light leakage all out of the box.

How is apply making money if they need to open several iPhones to get one that is actually in a pristine condition?

Don't get me wrong, if I would pay such an amount of money for a device I would want it pristine, no scratches or defects that's for sure...

People who get their phones in perfect condition won't post on these forums. I think by now Apple has already fixed the scuffs TB issues.

[Jalopybox]

The returned phones get a quick wipe down then put back in a white box.

[F123D]

Originally Posted by Jalopybox

The returned phones get a quick wipe down then put back in a white box.

Seriously. The average iphone user wouldnt know the difference anyway. We're just a bunch of picky nerds on this forum.

[macingman]

Originally Posted by F123D

Seriously. The average iphone user wouldnt know the difference anyway. We're just a bunch of picky nerds on this forum.

Yeh, I was checking out my grandmas new iPhone and noticed some chips on the side. She didn't even notice until I told her.

[kockgunner]

Originally Posted by Compile 'em all

People who get their phones in perfect condition won't post on these forums. I think by now Apple has already fixed the scuffs TB issues.

And not anyone with scuffs will post either. I didn't think I would get bad iPhones, but I went through 4 already for dust under the screen, interlacing screens, and dust under the camera lens.

[Applejuiced]

Originally Posted by kockgunner

And not anyone with scuffs will post either.

People with complains will voice their opinion a lot more than people that are happy and satisfied.
Its human nature.

[jetlagged]

oops wrong topic.

[Deasnutz]

How many have you counted...25? 50? This site is probably a skewed sample pool as well.

[Dechter]

Originally Posted by Deasnutz

How many have you counted...25? 50? This site is probably a skewed sample pool as well.

Yep, this site is most definitely not representative of the general public. Mountains and molehills and all that.

[eastercat]

Do you really think mr is representative of the iphone buying populace at large?
Unless we see statistics, it's probable that the number of returns is no larger than that of any other cell phone maker. I imagine all these companies account for a percentage of returns.

Originally Posted by Grolubao

How is apply making money if they need to open several iPhones to get one that is actually in a pristine condition?

Don't get me wrong, if I would pay such an amount of money for a device I would want it pristine, no scratches or defects that's for sure...

[Applejuiced]

Originally Posted by eastercat

Do you really think mr is representative of the iphone buying populace at large?
Unless we see statistics, it's probable that the number of returns is no larger than that of any other cell phone maker. I imagine all these companies account for a percentage of returns.

Exactly.
There's always OCD folks that replace dozens of iPhones till they find the so called perfect iPhone.
Those are a very small percentage of consumers.
For every few threads you read here about tiny scufs, light leak, yellow screens or other imperfections one finds there's thousands of satisfied customers with no probs that don't post and whine.
They just enjoy their phones.

[BFizzzle]

Originally Posted by Applejuiced

Exactly.
There's always OCD folks that replace dozens of iPhones till they find the so called perfect iPhone.
Those are a very small percentage of consumers.
For every few threads you read here about tiny scufs, light leak, yellow screens or other imperfections one finds there's thousands of satisfied customers with no probs that don't post and whine.
They just enjoy their phones.

also to add its not like apple is taking a loss on these products.. the profit margins are high as it is. They might take a small cut in the profit re-manufacturing etc.. but not a loss on the products

[itjw]

If you'd believe the few people here still silly enough to believe white boxes aren't refurbs, I guess you'd have to surmise all the returns just magically dissapear...

One of my colleagues represents an Apple store manager where I live. I know both store managers in my area. They are sent back and quickly refurbed.

99% of white boxes are now refurbs. There have been plenty of returns, and now plenty of warranty swaps for various things. There has been plenty of time for the most popular phone on the planet to build refurb inventory, scuffgate or not lol...

So returned phones (especially ones with only teeny tiny cosmetic imperfections) are on the refurb train! No biggie :-)

[AutoUnion39]

They send them back, refurb them, and send em out again.

Apple moves millions of these phones a week. A couple thousand being returned weekly isn't a big deal to them.

[bushman4]

Losing on a imperfect Iphone is nothing compared to keeping a customer happy according to Apple.
Wish every company had to ideology.

[Grolubao]

Sometimes I don't understand, because if I would go and buy a TV and receive it with a scratch it would be returned immediately. Why being content with something other than perfect since you are actually not buying a second hand equipment? Is this Apple brainwash?

[stonyboys]

Originally Posted by Grolubao

Sometimes I don't understand, because if I would go and buy a TV and receive it with a scratch it would be returned immediately. Why being content with something other than perfect since you are actually not buying a second hand equipment? Is this Apple brainwash?

Is your TV expected to get scratches? No, it's expected to stay in perfect untouched condition up on its bracket with no one coming within 1 foot of it, ever. That's why pristine quality in that case would bother me so much, because I know there's absolutely no chance that I'd do that to it myself.

With a phone it's completely different, it's being handled and moved 90%+ of the day and it's virtually impossible to keep it scratchless. That's why I didn't mind that some paint near the antenna was missing on mine. Because a few weeks later, and already there's nicks and scratches on the edge caused by normal everyday use. This is why I personally didn't waste my time chasing for a replacement.

[washburn]

Originally Posted by itjw

If you'd believe the few people here still silly enough to believe white boxes aren't refurbs, I guess you'd have to surmise all the returns just magically dissapear...

One of my colleagues represents an Apple store manager where I live. I know both store managers in my area. They are sent back and quickly refurbed.

99% of white boxes are now refurbs. There have been plenty of returns, and now plenty of warranty swaps for various things. There has been plenty of time for the most popular phone on the planet to build refurb inventory, scuffgate or not lol...

So returned phones (especially ones with only teeny tiny cosmetic imperfections) are on the refurb train! No biggie :-)

how is it a refurb?

if someone returns a brand new severely faulty phone does Apple just simply repackage the phone and use it as a refurb? sounds like bs to me

[Appl3FTW]

OCD is the name of the game when it comes to me and my products

TRUTH