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Old Nov 17, 2012, 10:11 PM   #1
shenan1982
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Could Apple have messed up the iPad Mini Launch Anymore?

10/27 - Ordered the Mini WiFi, was told I could tether it to my iPhone 5 and get GPS

11/02 - Mini WiFi comes, tethering carrying GPS statement was inaccurate. need cellular

11/02 - Ordered Cellular Mini, Est Delivery 11/16

11/04 - Site updated my delivery from "Delivers 11/16" to "Ships Mid November"

11/07 - I received email from Apple saying "We will be shipping your iPad within 5 days"

11/12 - 5 days passed. No shipment.

11/13 - Apple site updated showing my order delivers 11/21

11/16 - I get shipping notice that says "Shipped: Delivers 11/22"

11/16 - I call FedEx and they said Apple missed the cutoff and as a result, the true delivery date would be 11/26

11/17 - I go into store and buy the Mini Cellular, and plan to return the one shipped to me.

11/17 - I get home, set up the Mini, and it has FOUR dead pixels

11/17 - I call the store back and they said all they can do is make me an appointment at the genius bar for two days later, and replace it with a brown box "refurb"

11/18 - I go into another store, and they happen to have them, and exchange it. I try it in the store, and it powers up, the screen flashed, then the entire right side of the screen died. Ouch. They exchanged it again, and now I SEEM to have one that works.


Tell me that's not a story worth being upset about.
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Old Nov 17, 2012, 10:14 PM   #2
AlvinNguyen
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Return it - buy different tablet.

Simple.
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Old Nov 17, 2012, 10:14 PM   #3
shenan1982
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Originally Posted by AlvinNguyen View Post
Return it - buy different tablet.

Simple.
Okay, thanks for the advice.
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Old Nov 17, 2012, 10:17 PM   #4
identity
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What is the point of tethering the wifi Mini to an iPhone? The wifi Mini has no GPS capabilities in the first place and if you have an iPhone which already has one, why would you even need to do anything other than using the iPhone for GPS?
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Old Nov 17, 2012, 10:35 PM   #5
shenan1982
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What is the point of tethering the wifi Mini to an iPhone? The wifi Mini has no GPS capabilities in the first place and if you have an iPhone which already has one, why would you even need to do anything other than using the iPhone for GPS?
You can do anything on an iPhone you can do on an iPad but clearly that doesn't stop people from buying both.
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Old Nov 17, 2012, 10:45 PM   #6
EMAN19
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Thumbs down

I'm trying to buy a WiFi iPad mini Black 32GB and they're all SOLD OUT in NYC.

I've been trying to place an order for pick up on the Apple website but "no shipments" are in, apparently.

I wish foreigners would just buy stuff in their own country.

I am livid at how ridiculous it has become to buy an Apple product.
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Old Nov 17, 2012, 10:49 PM   #7
shenan1982
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Originally Posted by EMAN19 View Post
I'm trying to buy a WiFi iPad mini Black 32GB and they're all SOLD OUT in NYC.

I've been trying to place an order for pick up on the Apple website but "no shipments" are in, apparently.

I wish foreigners would just buy stuff in their own country.

I am livid at how ridiculous it has become to buy an Apple product.
Devaluation of the dollar, apple controlling supply to artificially create a sense of urgent demand, crappy fulfillment process as of late. Take your pick its the new apple.
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Old Nov 18, 2012, 05:21 AM   #8
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Originally Posted by shenan1982 View Post
Devaluation of the dollar, apple controlling supply to artificially create a sense of urgent demand, crappy fulfillment process as of late. Take your pick its the new apple.
This is the most ridiculous FUD being spread as do late. Apple does NOT need to limit supply in order to create demand. Apple wants to sell as many of these things as they can. Limiting supply = fewer sales.

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Quote:
Originally Posted by iHeartsteve View Post
Wow hahaha. A tad frustrated? It's ok, I'm annoyed as well. Apple charges premium prices and I don't feel like I'm getting premium products anymore. Before anyone starts attacking me. What I mean is: apple puts out devices just good enough compared to competitors. I guess it's smart business strategy and the average person doesn't calculate apples costs or even bothers to take the time to think about their marketing ploys.
This has been said about Apple since forever. Yet people keep buying their stuff. Tell us exactly what's just "good enough" about the 4th gen iPad or iPhone 5?
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Old Nov 17, 2012, 10:50 PM   #9
EMAN19
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Apple didn't have the foresight to see how crazy sales were going to be on the iPad mini during a holiday season? Surely they're not that naive.

I almost feel like buying a Nexus 7.
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Old Nov 17, 2012, 10:57 PM   #10
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Originally Posted by EMAN19 View Post
Apple didn't have the foresight to see how crazy sales were going to be on the iPad mini during a holiday season? Surely they're not that naive.

I almost feel like buying a Nexus 7.
Then do it.
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Old Nov 18, 2012, 09:12 AM   #11
Aspasia
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Originally Posted by EMAN19 View Post
I'm trying to buy a WiFi iPad mini Black 32GB and they're all SOLD OUT in NYC.

I've been trying to place an order for pick up on the Apple website but "no shipments" are in, apparently.

I wish foreigners would just buy stuff in their own country.

I am livid at how ridiculous it has become to buy an Apple product.
Have you considered that maybe Hurricane Sandy had something to do with the delay?

Quoting the FedEx red-lettered notice on my own order:

Quote:
Service has resumed throughout the Northeast. Note that some isolated areas remain inaccessible and there may be on-going service delays due to power outages, flooding, storm debris or other conditions as a result of Superstorm Sandy.

As always, FedEx appreciates your business and your patience during weather-related disruptions. We encourage you to continue to check fedex.com for the latest news. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing service disruption e-mail notifications FedEx E-Mail Subscription Center.
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Old Nov 19, 2012, 08:40 AM   #12
identity
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Originally Posted by shenan1982 View Post
You can do anything on an iPhone you can do on an iPad but clearly that doesn't stop people from buying both.
You can't do everything that you can do on the iPhone on the iPad. Clearly you can't use GPS capabilities in wifi iPads and what you said just contradicts with your posts.
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Old Nov 19, 2012, 01:58 PM   #13
shenan1982
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Originally Posted by identity View Post
You can't do everything that you can do on the iPhone on the iPad. Clearly you can't use GPS capabilities in wifi iPads and what you said just contradicts with your posts.
I said you can do anything on an iPhone you can do on an iPad. I didn't say you can do anything on an iPad that you can do on an iPhone. You seem to be trolling to pick a fight. At least read what you're responding to so you don't look foolish.
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Old Nov 19, 2012, 02:15 PM   #14
davideotape
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yes they could have messed it up much much worse. here are just a few examples of how they could have messed this up.

- they could have shipped every customer a banana instead of an ipad. can you IMAGINE the faces on people who ordered an ipad mini only to receive a single uneaten ripe banana? i don't know about you but *i* certainly can't!!!
- they could have just kept the money, packed up and moved to acapulco, never to be heard from again.
- they could have told people they were already inside their house and had people tearing up couches looking for the thing!!!
- they could have *literally* launched ipad minis into the sky with names of customers on them and asked the public to make sure they got to their rightful owners!!!
- they could have used invisible ink on the shipping address label!!!

seriously though isn't every launch somewhat problematic? it looks like it was just your turn to be on the receiving end of one of the issues. i know i've been there and patience isn't my thing, but i don't presume to think the entire process is the worst ever just because i wasn't very lucky this time.
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Old Nov 18, 2012, 01:40 AM   #15
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Frankly you should by a Nexus 7. It may not be the thing of beauty that a Mini is but the screen is vastly superior and the device is a better shape to use and once you stick it in a case who cares.
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Old Nov 18, 2012, 02:57 AM   #16
iHeartsteve
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Wow hahaha. A tad frustrated? It's ok, I'm annoyed as well. Apple charges premium prices and I don't feel like I'm getting premium products anymore. Before anyone starts attacking me. What I mean is: apple puts out devices just good enough compared to competitors. I guess it's smart business strategy and the average person doesn't calculate apples costs or even bothers to take the time to think about their marketing ploys.
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Old Nov 18, 2012, 08:04 AM   #17
ctcampbell
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If this is the biggest concern in your life you should count yourself lucky.
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Old Nov 18, 2012, 08:41 AM   #18
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I don't understand what the big drama is if you want the iPad so badly just call Mac Mall they have every model in stock except for the 16 gig white mini. they don't have the cellular versions yet but they have all the Wi-Fi versions and they are the same price as the Apple Store and you get free standard 2 to 3 day shipping.

I have a friend of mine who is leaving the leaving the country tonight and he thought he could just walk into the Apple store and buy an iPad mini this morning as he had no idea they were in such short supply and high demand. He was adamant that he had to have this before he left the country. And he tells me this on Friday. I called Mac mall and had it overnight delivery and I received it yesterday. It's perfect no stuff marks nothing, delivery was as promised service was as promised and he's happy he has his iPad Mini.

I totally understand the frustration of not being able to get it when it was promised and when you wanted but in that case I would just take other measures to be able to obtain what I want. In other words I would try the reservation system Best Buy target and in the last ditch scenario I would order it from someone who has it in stock such as Mac mall. After all it still has the same 1 year warranty and if he has any problems he just takes it to apple for warranty issues.

I myself sold my iPad 3 and pre-ordered my iPad 4 16 gig white Wi-Fi which I received on November 2. It wasn't till Sunday, November 5 that I decided to get an iPad mini for portability issues. I went on the reservation system and granted it did take four nights but I was able to get my white 16 gig iPad mini.

In the future if I'm ever in a pinch again I would definitely order from Mac mall if I was not able to get it from the Apple store in a timely manner.

I don't think the big honchos it Apple sit around and their board room and decide what they can do to create hype and create demand for their products. I think they have better things to do like running their company. What i do think is that the public likes the quality of their products and how easy it is to use the iOS operating system. while it maybe not the best out there is really the most intuitive system out there and it just is so easy to operate. And don't forget it's not just the demand in the United States Apple also releases these products through out the entire world and there are many many other countries which want their products. So there is a worldwide demand for anything Apple.

I'm sorry for the long post but I guess what I'm trying to say is if you want something bad enough you just go out and find other measures to get it.
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Old Nov 18, 2012, 09:32 AM   #19
AppleRobert
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If you want an android device, then the Nexus 7 is very good for the money.

I don't see it as an alternative to anything Apple. Totally different OS. Guess one has to decide what they want.

By the way the nexus 7 launch failed big time. Go talk to Staples and EBX about that for starters.
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Old Nov 18, 2012, 02:18 PM   #20
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Quote:
Originally Posted by shenan1982 View Post
10/27 - Ordered the Mini WiFi, was told I could tether it to my iPhone 5 and get GPS

11/02 - Mini WiFi comes, tethering carrying GPS statement was inaccurate. need cellular
The iPad (mini included) will use your iPhone's GPS if tethered. I've heard it's not fast enough for turn-by-turn while driving, but it does work.
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Old Nov 18, 2012, 03:27 PM   #21
Buckeyestar
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Originally Posted by shenan1982 View Post
Tell me that's not a story worth being upset about.
That's not a story worth being upset about. Seriously, priorities.
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Old Nov 18, 2012, 04:14 PM   #22
smiddlehurst
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Originally Posted by shenan1982 View Post
Tell me that's not a story worth being upset about.
Okay, it's not a story worth being upset about. Let's break this down:

You bought a WiFi iPad for a feature that isn't listed anywhere on Apple's web site, was rumoured a year or more back when tethering came in but was widely disproved and two minutes searching on-line would have shown this. Sucks that you were given bad info (I'm assuming by Apple but you don't specify) but it's an accident, nothing more, and if it was a critical feature you really should have read up on it yourself IMO.

On the delivery date you're getting upset about a difference of ten days. Again, a minor annoyance but no more than that surely? Or have we really become so impatient as a society that a two week delay is the end of the world?

You buy a unit in-store and it has four dead pixels... Umm, without wishing to sound rude, these things do happen. Some units will be faulty, especially when you're talking about millions of devices being sold. You actually got a genius appointment pretty quickly considering the time of year and number of new product launches, when I had an issue with my first iPhone recently wait time for any store in London was over a week. They offer to replace with a 'brown box' unit which... uh, is different from a retail model how? Another fault is unlucky but they sorted it out for you there and then so no harm done.

So to be honest I'm not entirely sure how you get from there to Worst. Launch. Ever! You had a couple of minor problems, one of which was more-or-less self inflicted (the GPS thing, if you know enough to ask that question and it's a necessary feature for you do your own research on top to make sure). I do have sympathy for your luck mind, I've been there myself often enough to be on a first name basis with my local store manager (last few years have seen my Macbook Pro, iMac, iPhone 5 and iPod Nano all doing this dance) but Apple always do their best to make things right and no product range will ever see a failure rate of 0%. To then extrapolate your own experiences out to encompass the whole of Apple's launch is, frankly, ridiculous.

From what I've seen and the posts on this forum I'd say they've done pretty well. No major faults, definite reduction in cosmetic problems from the iPhone 5 in fact all the complaints seem to be over a lack of retina.
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Old Nov 18, 2012, 04:30 PM   #23
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Quote:
Originally Posted by shenan1982 View Post
10/27 - Ordered the Mini WiFi, was told I could tether it to my iPhone 5 and get GPS

11/02 - Mini WiFi comes, tethering carrying GPS statement was inaccurate. need cellular

11/02 - Ordered Cellular Mini, Est Delivery 11/16

11/04 - Site updated my delivery from "Delivers 11/16" to "Ships Mid November"

11/07 - I received email from Apple saying "We will be shipping your iPad within 5 days"

11/12 - 5 days passed. No shipment.

11/13 - Apple site updated showing my order delivers 11/21

11/16 - I get shipping notice that says "Shipped: Delivers 11/22"

11/16 - I call FedEx and they said Apple missed the cutoff and as a result, the true delivery date would be 11/26

11/17 - I go into store and buy the Mini Cellular, and plan to return the one shipped to me.

11/17 - I get home, set up the Mini, and it has FOUR dead pixels

11/17 - I call the store back and they said all they can do is make me an appointment at the genius bar for two days later, and replace it with a brown box "refurb"

11/18 - I go into another store, and they happen to have them, and exchange it. I try it in the store, and it powers up, the screen flashed, then the entire right side of the screen died. Ouch. They exchanged it again, and now I SEEM to have one that works.


Tell me that's not a story worth being upset about.
Go to the Genius Bar. The lte ipad was just released. The brown box replacements should not be "refurbished".
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