[iPad] My iPad delivered and then stolen :(

flavr · Nov 28, 2012, 10:45 PM

Ordered an iPad for my GF for Christmas. Had it shipped to my condo (we have a 24hr person at front desk, tight security and its one of the nicest places to live in the city). Well it was shipped and signed for on the 26th...went to pick it up today and its missing from the locked package room. The manager said he will do his best to find it but its not their responsibility. He was VERY rude and seems completely unconcerned and almost put out over it. Said "I don't have some lost iPad fund where I can just give you $400". From what I understand legally they are responsible until I sign for it. Anyway looks like I'm out an iPad for Christmas, even if I get them to pay it will take weeks/months. AND apple is out of iPad 3s, so I'm even more up the creek.

My question is...is there anyway I can track the location of the iPad using the serial number? This really has me bummed out

Spink10 · Nov 28, 2012, 10:48 PM

Press the manger

no way to track ipad

EMAN19 · Nov 28, 2012, 10:53 PM

Sorry about that, tough loss. I'm not surprised that it was stolen.

The iPad is long gone and there's nothing that can be done about it.

syd430 · Nov 28, 2012, 10:54 PM

Actually, the sender is liable until you sign for it. Your first option is to take it up with the post office, but if they can't do anything about it then the sender is completely liable to refund you or offer a replacement. I live in Australia but I believe there is a similar law in the US.

The issue comes up a lot because a lot sellers, especially on ebay, think they can say "we aren't liable if it get's lost in the mail, if you choose not to buy insurance", without actually realising that the insurance is to protect the SELLER and not the buyer. Seller, in this case Apple, is liable until goods are delivered, insured or not.

flavr · Nov 28, 2012, 10:57 PM

Quote:

Originally Posted by syd430

Actually, the sender is liable until you sign for it. Your first option is to take it up with the post office, but they can't do anything about it then the sender is completely liable to refund you or offer a replacement. I live in Australia but I believe their is a similar law in the US.

The issue comes up a lot because a lot sellers think they can say "we aren't liable, if it get's lost in the mail if you don't have insurance", without actually realising that the insurance is to protect the seller and not the buyer. Seller, in this case Apple, is liable until goods are delivered, insurance or not.

The person at the front desk of where I live signed for it. So I believe my apartment is liable because it was under their responsibility until I sign and take possession from them. The manager is saying they provide a courtesy service to sign and hold our packages so he is not responsible. That is total BS...

syd430 · 11:19 PM

Quote:

Originally Posted by flavr

The person at the front desk of where I live signed for it. So I believe my apartment is liable because it was under their responsibility until I sign and take possession from them. The manager is saying they provide a courtesy service to sign and hold our packages so he is not responsible. That is total BS...

I see. Looks like you might have to take it to a small claims court if they still don't budge.

I still wouldn't completely discount the possibility that Apple is liable however, because YOU or someone that lives with you did not sign off for it., the building did. It might hold true that Apple themselves need to seek compensation from the Building manager as technically it was not delivered to the buyer or someone that lives with the buyer, which is what the law covers.

Edit: to add, it doesn't matter what stage it is in the delivery process, the seller is always liable until the buyer or someone living with you receives the goods. The building manager is just another third-party no different to the postal service. Apple would be liable no matter how many third-parties come between you and your goods.

flavr · Nov 28, 2012, 11:14 PM

Quote:

Originally Posted by syd430

I see. Looks like you might have to take it to a small claims court if they still don't budge.

I still wouldn't completely discount the possibility that Apple is liable however, because YOU or someone that lives with you did not sign off for it., the building did. It might hold true that Apple themselves need to seek compensation from the Building manager as technically it was not delivered to the buyer or someone that lives with the buyer, which is what the law covers.

You might have a point! I'll look into it tomorrow

thanks!

Knowimagination · Nov 28, 2012, 11:19 PM

By choosing to sign for and take delivery of your package instead of having UPS try and deliver it directly to your apartment wouldn't they be accepting responsibility for the package? If they didn't want responsibility then they should just let delivery people attempt delivery directly to the apartment.

barkomatic · Nov 29, 2012, 11:57 AM

Quote:

Originally Posted by flavr

You might have a point! I'll look into it tomorrow

thanks!

Is there any way you can get the courier to get you a copy of the signature of the individual?

Do you have a board at your building? I'd report the theft to them also. Other residents will be concerned that valuable packages are disappearing and will pressure this guy.

davideotape · Nov 28, 2012, 11:20 PM

Sorry to hear.

Fed ex and UPS both leave packages at my city row home doorstep. Once there was a note from UPS that said "I left it with you neighbor" (no address or description of which neighbor... I just guessed).

I've tried a few times to reason with these companies and get a bunch of "... Huh? I dunno"s before I lose my patience and just say "it better be there when I get home from work"

It always has been, bless my neighborhood.

EMAN19 · Nov 29, 2012, 12:07 AM

The front desk / building mgmt should be held liable for your lost package. The person who signed for your package needs to be questioned. Surely there is video surveillance? I'd be livid if my package went missing due to someone else's carelessness.

TWO2SEVEN · Nov 29, 2012, 10:57 AM

Quote:

Originally Posted by flavr

The person at the front desk of where I live signed for it. So I believe my apartment is liable because it was under their responsibility until I sign and take possession from them. The manager is saying they provide a courtesy service to sign and hold our packages so he is not responsible. That is total BS...

Contact the property management company. I have had a huge list of issues with my apartment complex, most recently a stolen vehicle. No one seemed to care about our issues until I emailed everyone on their executive board. Repairs that I had been waiting on since April were done the next day and the regional director seems to be my new best friend.

Best of luck to you!

rmhop81 · Nov 29, 2012, 01:47 PM

Quote:

Originally Posted by flavr

The person at the front desk of where I live signed for it. So I believe my apartment is liable because it was under their responsibility until I sign and take possession from them. The manager is saying they provide a courtesy service to sign and hold our packages so he is not responsible. That is total BS...

yes, they signed for it, but they signed for it on your behalf. they could be offering that as a service to tentants. doesn't mean they are legally liable though.

flavr · Nov 29, 2012, 02:07 PM

Quote:

Originally Posted by rmhop81

yes, they signed for it, but they signed for it on your behalf. they could be offering that as a service to tentants. doesn't mean they are legally liable though.

That was the managers argument...talked to my attorney, that doesn't hold up legally. They sign, they are responsible, "service" or not.

rmhop81 · Nov 29, 2012, 02:33 PM

Quote:

Originally Posted by flavr

That was the managers argument...talked to my attorney, that doesn't hold up legally. They sign, they are responsible, "service" or not.

but it wasn't their item to sign. do you own or rent?

kappaknight · Nov 29, 2012, 04:07 PM

Quote:

Originally Posted by flavr

The person at the front desk of where I live signed for it. So I believe my apartment is liable because it was under their responsibility until I sign and take possession from them. The manager is saying they provide a courtesy service to sign and hold our packages so he is not responsible. That is total BS...

Sounds like he stole it honestly. A normal response would have been to apologize profusely and help you find the object. By being rude for no reason, it seems like he has something to hide.

Infinite Jest · Nov 29, 2012, 04:41 PM

I think I'm going to cook up some popcorn for this one (with extra butter)!

STC · Nov 29, 2012, 04:52 PM

Good luck OP. I hope the person who stole the iPad pays for this crime.

Infinite Jest · Nov 29, 2012, 06:45 AM

You should file a police report ASAP. What ever ends up happening, you'll have more recourse if you file one (sooner rather than later).

ajvizzgamer101 · Nov 30, 2012, 10:24 AM

Quote:

Originally Posted by flavr

Ordered an iPad for my GF for Christmas. Had it shipped to my condo (we have a 24hr person at front desk, tight security and its one of the nicest places to live in the city). Well it was shipped and signed for on the 26th...went to pick it up today and its missing from the locked package room. The manager said he will do his best to find it but its not their responsibility. He was VERY rude and seems completely unconcerned and almost put out over it. Said "I don't have some lost iPad fund where I can just give you $400". From what I understand legally they are responsible until I sign for it. Anyway looks like I'm out an iPad for Christmas, even if I get them to pay it will take weeks/months. AND apple is out of iPad 3s, so I'm even more up the creek.

My question is...is there anyway I can track the location of the iPad using the serial number? This really has me bummed out

How did anyone know you ordered an iPad?

stickybuns · Nov 30, 2012, 10:47 AM

Quote:

Originally Posted by ajvizzgamer101

How did anyone know you ordered an iPad?

Option A:
I can't speak for the OP, but both the UPS and FedEx delivery guys in my neighborhood are crazy good at recognizing return address. I can totally see the delivery guy making a casual/friendly "looks like someone got a new toy from Apple" comment while the package is being signed for.

Option B:
The OP told the front desk in his building, "I'm expecting a delivery from Apple within the next day or two. Please let me know the moment it comes through."

Option C:
The thief recognizes the return address on the box.

Option D:
The thief took it at random.

Option E:
It wasn't stolen. The manager is simply incompetent and misplaced it.

flavr · Nov 30, 2012, 11:28 AM

Another thing I realized this morning. When a package comes in and is signed for the person at the desk puts it in a locked room. At that point they stick a package notification on my actual mailbox. The iPad was delivered on the 26th around 2pm...my mailbox never had the notification sticker on it. which means the guy at front desk never wrote one out and put it on my mailbox. So that eliminates the possibility that it was stolen out of the room, or given to the wrong tenant by accident. My guess is it never made it to the room.

I told the manager this morning and he gave me a fake sounding "reeeaally...now that is interesting"...I don't know if its this guys personality or he is guilty as sin!

This is total BS that I have to do all this work just to get my iPad i paid for back!

Ladybug · Nov 30, 2012, 11:50 AM

That's really sad that you have to go through all of this just to get your property. Like many have said, I wouldn't just let it go either. Did FedEx ever let you know who signed for it? The whole thing sounds shady. Apple or FedEx may replace it but I doubt the stolen one ever gets found.

alphaod · Nov 30, 2012, 11:56 AM

I usually call my credit card company about these types of things. Let them sort it out.

Aspasia · Nov 30, 2012, 12:03 PM

Quote:

Originally Posted by flavr

Another thing I realized this morning. When a package comes in and is signed for the person at the desk puts it in a locked room. At that point they stick a package notification on my actual mailbox. The iPad was delivered on the 26th around 2pm...my mailbox never had the notification sticker on it. which means the guy at front desk never wrote one out and put it on my mailbox. So that eliminates the possibility that it was stolen out of the room, or given to the wrong tenant by accident. My guess is it never made it to the room.

I told the manager this morning and he gave me a fake sounding "reeeaally...now that is interesting"...I don't know if its this guys personality or he is guilty as sin!

This is total BS that I have to do all this work just to get my iPad i paid for back!

You should have immediately called the police to report the theft. Have you done that?

Nov 28, 2012, 10:45 PM	#1
flavr macrumors 6502 Join Date: Nov 2011	My iPad delivered and then stolen :( Ordered an iPad for my GF for Christmas. Had it shipped to my condo (we have a 24hr person at front desk, tight security and its one of the nicest places to live in the city). Well it was shipped and signed for on the 26th...went to pick it up today and its missing from the locked package room. The manager said he will do his best to find it but its not their responsibility. He was VERY rude and seems completely unconcerned and almost put out over it. Said "I don't have some lost iPad fund where I can just give you $400". From what I understand legally they are responsible until I sign for it. Anyway looks like I'm out an iPad for Christmas, even if I get them to pay it will take weeks/months. AND apple is out of iPad 3s, so I'm even more up the creek. My question is...is there anyway I can track the location of the iPad using the serial number? This really has me bummed out
	1

Nov 28, 2012, 10:53 PM	#3
EMAN19 macrumors 6502 Join Date: Sep 2012 Location: New York, NY	Sorry about that, tough loss. I'm not surprised that it was stolen. The iPad is long gone and there's nothing that can be done about it. __________________       iPad mini Wi-Fi 64GB White ∙ iPhone 4 16GB White ∙ iPod Nano 8GB Silver
	2

Nov 28, 2012, 11:19 PM	#8
Knowimagination macrumors 6502a Join Date: Apr 2010	By choosing to sign for and take delivery of your package instead of having UPS try and deliver it directly to your apartment wouldn't they be accepting responsibility for the package? If they didn't want responsibility then they should just let delivery people attempt delivery directly to the apartment. __________________ Twitter
	3

Nov 28, 2012, 11:20 PM	#10
davideotape macrumors regular Join Date: Nov 2012	Sorry to hear. Fed ex and UPS both leave packages at my city row home doorstep. Once there was a note from UPS that said "I left it with you neighbor" (no address or description of which neighbor... I just guessed). I've tried a few times to reason with these companies and get a bunch of "... Huh? I dunno"s before I lose my patience and just say "it better be there when I get home from work" It always has been, bless my neighborhood. __________________ 27" iMac 2010; 15" MBP 2012; iPhone 5; iPad 4; iPad Mini
	0

Nov 29, 2012, 12:07 AM	#11
EMAN19 macrumors 6502 Join Date: Sep 2012 Location: New York, NY	The front desk / building mgmt should be held liable for your lost package. The person who signed for your package needs to be questioned. Surely there is video surveillance? I'd be livid if my package went missing due to someone else's carelessness. __________________       iPad mini Wi-Fi 64GB White ∙ iPhone 4 16GB White ∙ iPod Nano 8GB Silver
	5

Nov 28, 2012, 10:48 PM	#2
Spink10 macrumors 68020 Join Date: Nov 2011	Press the manger no way to track ipad
	0

Nov 28, 2012, 10:54 PM	#4
syd430 macrumors 6502a Join Date: Nov 2012 Location: Australia	Actually, the sender is liable until you sign for it. Your first option is to take it up with the post office, but if they can't do anything about it then the sender is completely liable to refund you or offer a replacement. I live in Australia but I believe there is a similar law in the US. The issue comes up a lot because a lot sellers, especially on ebay, think they can say "we aren't liable if it get's lost in the mail, if you choose not to buy insurance", without actually realising that the insurance is to protect the SELLER and not the buyer. Seller, in this case Apple, is liable until goods are delivered, insured or not.
	0

Nov 29, 2012, 04:41 PM	#17
Infinite Jest macrumors regular Join Date: Nov 2011 Location: Harrisonburg, Va	I think I'm going to cook up some popcorn for this one (with extra butter)!
	2

Nov 29, 2012, 04:52 PM	#18
STC macrumors 6502 Join Date: May 2008	Good luck OP. I hope the person who stole the iPad pays for this crime.
	1

Nov 29, 2012, 06:45 AM	#19
Infinite Jest macrumors regular Join Date: Nov 2011 Location: Harrisonburg, Va	You should file a police report ASAP. What ever ends up happening, you'll have more recourse if you file one (sooner rather than later).
	7

Nov 30, 2012, 11:28 AM	#22
flavr Thread Starter macrumors 6502 Join Date: Nov 2011	Another thing I realized this morning. When a package comes in and is signed for the person at the desk puts it in a locked room. At that point they stick a package notification on my actual mailbox. The iPad was delivered on the 26th around 2pm...my mailbox never had the notification sticker on it. which means the guy at front desk never wrote one out and put it on my mailbox. So that eliminates the possibility that it was stolen out of the room, or given to the wrong tenant by accident. My guess is it never made it to the room. I told the manager this morning and he gave me a fake sounding "reeeaally...now that is interesting"...I don't know if its this guys personality or he is guilty as sin! This is total BS that I have to do all this work just to get my iPad i paid for back!
	0

Nov 30, 2012, 11:50 AM	#23
Ladybug macrumors 6502a Join Date: Apr 2006	That's really sad that you have to go through all of this just to get your property. Like many have said, I wouldn't just let it go either. Did FedEx ever let you know who signed for it? The whole thing sounds shady. Apple or FedEx may replace it but I doubt the stolen one ever gets found.
	0

Nov 30, 2012, 11:56 AM	#24
alphaod macrumors P6 Join Date: Feb 2008 Location: NYC	I usually call my credit card company about these types of things. Let them sort it out. __________________ Mac Pro \| 27" iMac \| 15" MacBook Pro with Retina display \| iPhone 5 \| iPad 3 \| iPad mini
	0

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