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Old Dec 13, 2012, 08:29 AM   #1
jabalczar
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Frustration on Air RAM upgrade and delivery times

Ordered my 11-inch Air from Apple last Thursday (6th Dec) direct from Apple, after having a 13-inch. As I had the RAM upgraded to 8 GB I had to order online (based in the UK). The shipping times are one of my only complaints about Apple's otherwise excellent customer service.

1.) You would think that now RAM is not user upgradeable across most of Apple's range, and that in most cases there are only two choices for RAM (e.g. 4 or 8; or 8 / 16 with the 15-inch Retina Pro), that the Apple stores would stock machines with both options for pick up, but they don't.

2.) Given that that don't, perhaps Apple would keep a supply in the country for shipping at a warehouse seeing as the RAM upgrade is one of the most popular upgrades for many, but they don't.

3.) As the upgraded machines are then built to order in China you'd think with today's logistics, and that they use UPS, that they could arrange delivery in 48 or 72 hours.

Instead, I have to wait 11 days for a base model 11-inch Air upgraded to 8 GB. This isn't due to demand like with the iPad or iPhone, as the machine is no longer new, and it shipped from the factory within 36 hours of the order. It's just logistics.

As I had to sell my other Mac to fund this, it also means I'm 11 days without a computer, which I do need for my work. It's not a case of just being impatient.

This is one area Apple could improve on!
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Old Dec 13, 2012, 08:37 AM   #2
Dick Whitman
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I would gladly pay $200 more than the base model price for the 8 GB of RAM upgrade if Apple had those configurations IN STORE. So frustrating having to play the delivery game and potentially shipping things back and forth if there's a problem.
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Old Dec 13, 2012, 10:32 AM   #3
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Available in the USA from apple.com in 1-3 business days. That has been my personal experience and they were shipped from China.
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Old Dec 13, 2012, 10:56 AM   #4
MacPat333
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I ordered my 13" MBA with 8GB RAM on 05.12. and it was delivered with DHL Express on 11.12. from China to Dubai.

Waiting is horrible, but before I ordered on a store (not Apple) and after 3,5 weeks they told me they would need at least another 2 weeks. That's when I canceled my order with the store and ordered through Apple.
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Old Dec 13, 2012, 11:05 AM   #5
53x12
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First world problems.
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Old Dec 13, 2012, 11:51 AM   #6
jabalczar
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Quote:
Originally Posted by 53x12 View Post
First world problems.
No. Read the message before you troll with retarded answers.

It's called a job. 11 days of shipping means lost freelance time. For better or worst many of use computers to support our families, which I don't think is just a first world problem.
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Old Dec 13, 2012, 11:58 AM   #7
53x12
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Quote:
Originally Posted by jabalczar View Post
No. Read the message before you troll with retarded answers.

It's called a job. 11 days of shipping means lost freelance time. For better or worst many of use computers to support our families, which I don't think is just a first world problem.
I did read your post and it is still a first world problem. No need to get in a hissy fit and get your undies all tied up.

You knew the length of time it would take to get to you when your ordered it. If it was too long you didn't need to order. If anything you knew days/weeks in advance how long it would take as you spent time on apple's website.

It is what it is. You can go complain to apple but they can't stock each and every model option. Not feasible. Just as you wish 8GB was stocked at the store someone would wish the i7 was stocked and another the 512 SSD. And another wish they had the i7/8GB/512 SSD all stocked at the local store. Not possible.

If you needed it faster why not expedite shipping? You need it fast pay the extra.

If you can't do without a computer for work borrow one. Or better yet purchase the new one on credit card (which I assume you did on the online store) then sell your old one when the new one arrives. You won't make less on the sale over the 5-7 days you wait for the new computer.

No need to get upset. First world problems.
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Old Dec 15, 2012, 11:05 AM   #8
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Huh?

Quote:
Originally Posted by jabalczar View Post
No. Read the message before you troll with retarded answers.

It's called a job. 11 days of shipping means lost freelance time. For better or worst many of use computers to support our families, which I don't think is just a first world problem.
It's called a backup computer or ordering your replacement earlier (not always possible, I know).
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Old Dec 15, 2012, 05:59 PM   #9
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You should all move to Canada, the land where BTO's come from Ontario...
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Old Dec 16, 2012, 05:55 PM   #10
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Quote:
Originally Posted by jabalczar View Post
No. Read the message before you troll with retarded answers.

It's called a job. 11 days of shipping means lost freelance time. For better or worst many of use computers to support our families, which I don't think is just a first world problem.
Oh I read the message several times because I could not stop laughing about it! It is soooo first world problem. There are several options if you do not want to wait and not want to be without a computer: pay by credit card and sell the 13" when the other one arrives, buy an in stock-model and accept it for what it is (a very able computer), do a bit of research to see whether one of the other dealers has a better model in stock, wait till the stock-model is 8Gb (in 6-12 months or, saves money as well). Instead of that OP chooses to complain. I live by the way from my computer, that's why I always have a backup computer on the ready. It is the iMac from my wife
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Old Dec 17, 2012, 04:03 PM   #11
jabalczar
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1. The computer arrived today 11 days after ordering.

2. I didn't know this before paying as some posters have indicated. Shipping was quoted at 1 - 3 days when ordering. The 11 days was quoted only after the order had been paid for and processed, then the tracking information uploaded, which was around 48 hours after paying for and placing my order. By which time any refund would have taken longer than waiting for a laptop.

3. There was no option to pay for quicker expedited shipping on the UK website for the order, otherwise I would have gladly done so.

4. By the definition of some of the posters, it should be legitimate to post 'first world problem' to just about every post on this forum, because everything involving a Macbook Air is a first world problem. And many of the postings (though not all) involved some type of problem or issue, even if not a complaint. Is this not lazy and trolling however long a person has been a member?

5. I have written to Apple about their shipping times.

6. I find it amusing when people quote to me about third world problems, when I've just returned from Egypt, from some of the poorest areas in the world, giving up my time working on real third world problems, which is part of the reason why this laptop was needed. I wonder how many of those who are preaching about third world problems have experienced them, much less helped in violent, poor, conflict areas at the risk of their own life and career -- hence the lack of a credit card limit (as one poster suggested) to cover a new laptop.

7. Compared to some of the popular posts on this forum (i.e. I got a LG screen rather than a Samsung screen), it's not whining to question Apple's shipping times on a 950 premium laptop, especially when Apple and Apple users rightly take pride in Apple's customer service, and especially when the true shipping times are not quoted at the point of ordering on the Apple UK website.
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Old Dec 13, 2012, 11:39 AM   #12
Beanoir
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Quote:
Originally Posted by jabalczar View Post
Ordered my 11-inch Air from Apple last Thursday (6th Dec) direct from Apple, after having a 13-inch. As I had the RAM upgraded to 8 GB I had to order online (based in the UK). The shipping times are one of my only complaints about Apple's otherwise excellent customer service.

1.) You would think that now RAM is not user upgradeable across most of Apple's range, and that in most cases there are only two choices for RAM (e.g. 4 or 8; or 8 / 16 with the 15-inch Retina Pro), that the Apple stores would stock machines with both options for pick up, but they don't.

2.) Given that that don't, perhaps Apple would keep a supply in the country for shipping at a warehouse seeing as the RAM upgrade is one of the most popular upgrades for many, but they don't.

3.) As the upgraded machines are then built to order in China you'd think with today's logistics, and that they use UPS, that they could arrange delivery in 48 or 72 hours.

Instead, I have to wait 11 days for a base model 11-inch Air upgraded to 8 GB. This isn't due to demand like with the iPad or iPhone, as the machine is no longer new, and it shipped from the factory within 36 hours of the order. It's just logistics.

As I had to sell my other Mac to fund this, it also means I'm 11 days without a computer, which I do need for my work. It's not a case of just being impatient.

This is one area Apple could improve on!
I sympathise, but there's nothing any of us can do about it here.

Why don't you write to Apple about it...?
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Old Dec 13, 2012, 12:35 PM   #13
ScottJ
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While I share the OP's frustration about the wait time to receive the custom ordered 11" Macbook Air, the wait probably won't be the full 11 days. I ordered an upgraded 11" Macbook Air in the first part of November - at that time, Apple was quoting a 2-week delivery time (to the U.S.) I received an email from Apple less than a week later telling me that it was ready for pickup at my local Apple store.

Since the unit was being shipped to the Apple retail store, I had no way to track the progress of the unit. Are you able to track the shipping status of your unit?
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Old Dec 15, 2012, 10:49 AM   #14
Marv89
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Quote:
Originally Posted by ScottJ View Post
While I share the OP's frustration about the wait time to receive the custom ordered 11" Macbook Air, the wait probably won't be the full 11 days. I ordered an upgraded 11" Macbook Air in the first part of November - at that time, Apple was quoting a 2-week delivery time (to the U.S.) I received an email from Apple less than a week later telling me that it was ready for pickup at my local Apple store.

Since the unit was being shipped to the Apple retail store, I had no way to track the progress of the unit. Are you able to track the shipping status of your unit?
I had the same "problem", but 11 days is not that long actually. Just be happy that there is no Volcano spilling Lava and Dust in Iceland. Back then, people had to wait a month or so because there were no planes going from china to europe
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Old Dec 19, 2012, 08:24 AM   #15
knarzie
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Ordered my 13" 128GB MBA with RAM upgrade to 8GB 4 hours ago. Just got a a message saying it will be delivered tomorrow

I am in the UK and did not pay the 8 for express shipping.

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Old Dec 19, 2012, 10:08 AM   #16
jabalczar
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Quote:
Originally Posted by knarzie View Post
Ordered my 13" 128GB MBA with RAM upgrade to 8GB 4 hours ago. Just got a a message saying it will be delivered tomorrow

I am in the UK and did not pay the 8 for express shipping.

Yes, I've just seen that on the 13 inch. Sadly, it's not offered on the 11-inch, it's still going to be a 9 -11 day wait. I guess it must be less popular.
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Old Dec 20, 2012, 08:49 AM   #17
knarzie
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Quote:
Originally Posted by knarzie View Post
Ordered my 13" 128GB MBA with RAM upgrade to 8GB 4 hours ago. Just got a a message saying it will be delivered tomorrow

I am in the UK and did not pay the 8 for express shipping.

It's arrived! Oh god, I love the smell of a new Mac!
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