Let me preface by saying this is my first post on MacRumors, and this is my first Mac. I have been a long time lurker, but just registered now to share my experience and join the party. (I am not a troll, lol)
I was one of the lucky ones, preordered Nov 30th morning, got a dec-24 to 31 ship date, called Apple to add expedited shipping (willing to pay) but the rep added it at no charge! I received my iMac on Dec 12th!
I was so excited when I opened it, I threw a bunch of files and programs on it to get to work. My wife does portrait photo work on the side and had a small back log so I wanted to put the iMac to the test with LR4. After about a half hour I noticed the backlight leaking thru the black bezel! Depending on the angle, it will disappear, straight on, and slightly looking down on it it will not be visible, but from the sides you can totally tell.
I wanted to call/go to Apple before posting this up to give them a chance at making it right first. I scheduled the first available genius bar appt I could which was fri dec 14 (yesterday) at the Bayshore Apple store in Milwaukee Wi. They confirmed the issue and wanted to give me a replacement, but all they had was the loaded i7 680 fusion unit and I didn't want to pay for the upgrade, mine is a base with 1TB fusion. The manager at the store said my only option would be to call Apple to send out a replacement and left notes on my units serial#. So I called Apple while sitting in front of the Apple store in case something were to change, they directed me to Kevin who was a team leader or something and wasn't happy how the store handled the situation and left very few detail on the issue. I went to the store to deal with a person directly, not to sit on the phone for 45 minutes to ship in my unit and receive a new one. Furthermore I installed software and files on the iMac so thats a hassle too. The store and I finally agreed to order a new display for my unit with an ETA of up to 3 weeks, and do a while-you-wait fix so I wouldn't be out of a primary work machine.
What would you have done?
![IMG_3803_zps3240896a.jpg]()
I was one of the lucky ones, preordered Nov 30th morning, got a dec-24 to 31 ship date, called Apple to add expedited shipping (willing to pay) but the rep added it at no charge! I received my iMac on Dec 12th!
I was so excited when I opened it, I threw a bunch of files and programs on it to get to work. My wife does portrait photo work on the side and had a small back log so I wanted to put the iMac to the test with LR4. After about a half hour I noticed the backlight leaking thru the black bezel! Depending on the angle, it will disappear, straight on, and slightly looking down on it it will not be visible, but from the sides you can totally tell.
I wanted to call/go to Apple before posting this up to give them a chance at making it right first. I scheduled the first available genius bar appt I could which was fri dec 14 (yesterday) at the Bayshore Apple store in Milwaukee Wi. They confirmed the issue and wanted to give me a replacement, but all they had was the loaded i7 680 fusion unit and I didn't want to pay for the upgrade, mine is a base with 1TB fusion. The manager at the store said my only option would be to call Apple to send out a replacement and left notes on my units serial#. So I called Apple while sitting in front of the Apple store in case something were to change, they directed me to Kevin who was a team leader or something and wasn't happy how the store handled the situation and left very few detail on the issue. I went to the store to deal with a person directly, not to sit on the phone for 45 minutes to ship in my unit and receive a new one. Furthermore I installed software and files on the iMac so thats a hassle too. The store and I finally agreed to order a new display for my unit with an ETA of up to 3 weeks, and do a while-you-wait fix so I wouldn't be out of a primary work machine.
What would you have done?
