|Dec 30, 2012, 07:14 PM||#1|
iMessage and FaceTime issues. Server vs Me...
Hi, I recently got the 5 and even updated it to the latest iOS. I went through all of the setup correctly, all of my apple Ids and passwords are correct and was able to pull everything from iCloud. My problem lies in iMessage/FaceTime. First, it still says 'waiting for activation' (even after 24 hrs). Next, when I click on my ID to view my account it says 'unable to contact iMessage/FaceTime server. Try again.'. Also, under 'you can be reached at...' my phone number is greyed out and unchecked.
I've tried everything except calling apple...i.e. reset, hard reboot, check date/time, checking for correct phone number, changing the DNS on my wifi to the google server...nothing works. I don't know if the server really is down and other people are having this problem or if I'm just missing something. Thanks in advance for any help!!
|Dec 30, 2012, 08:18 PM||#3|
Thanks Darrick, however, I did try that (i actually tried resetting all settings; erasing all content and settings; and resetting network settings). I also tried restoring all of my settings for my iphone that were saved to the icloud (even tried from various dates). I feel like I'm missing something obvious, though...my next option is to take it back to the cell phone carrier and have them reboot it back to their settings
|Dec 30, 2012, 08:44 PM||#4|
The problem with doing all that stuff that you've tried is that it muddies the waters. If the original issue was just something simple that had been overlooked, you've now compounded that issue with myriad other factors (potentially). It sounds like starting over might not be a bad idea.
Your phone number should be checked. If mucking around with changing servers as you mentioned changed something critical, you'll need to get back to original settings in order to go forward again. Who is your provider?
It's also worth mentioning that Face Time has had periods of downtime in the past, most pervasively during the month after the iPhone 5 was launched. The servers were swamped. Likely there was a strain on Apple servers during this past week due to the volume of new owners activating their devices. Face Time could've just been on the fritz. I haven't used it since Christmas Eve and it was kind of jerky then.
If I've missed the mark and anyone else knows something specific to help, please feel free to jump in.
|Dec 30, 2012, 08:55 PM||#5|
Thanks for your input! I think you're right with saying I "muddied the waters". I tried starting from scratch again just to see how it would go. When I went through the iPhone Startup Walkthrough, I "skipped" or opted out of all options that weren't basic so I could activate them later (such as; restoring, Siri, etc.). I had my clean slate ready to go and when I went back in and checked imessage it still said 'waiting for activation'. So I then went to set up "send/recieve" it gave me both my phone number and apple ID (with check marks...the phone number was greyed out, which I guess is right) BUT when I went back to the "messages" main screen and clicked 'send/recieve' it only gave my apple ID/email and not my phone number! I'm at a loss...quite frustrating.
|Dec 31, 2012, 03:55 AM||#7|
So I FINALLY got my iMessage and Facetime up and running again, and honestly, it was quite simple:
1.) Please don't be like me and try and program your new iphone using solely your at home wifi connection (my carrier doesn't provide service in my home, in case you are wondering what I mean).
2.) Follow the instructions from the video that is linked below only AFTER being in a location where you have full service coverage.
3.) Be patient (it's the only way I didn't destroy my brand new phone) :P
Good luck and have a great day!!
|Dec 31, 2012, 10:09 PM||#9|
To explain this, the iMessage (and Facetime) activation processes involve sending a text message (SMS) to Apple.
For that to work, you MUST be able to send and receive SMS messages on the cellular network. If you don't have a signal, or those messages aren't allowed on your account, it won't activate.
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