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Old Dec 31, 2012, 05:54 PM   #1
edry.hilario
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How are your iMac replacements?

So my first iMac 27 inch late 2012 has weird fan noises issues it sounds like a fridge at times now apple sends me a replacement. I got this https://twitter.com/edryhilario/stat.../photo/1/large Are you kidding me?? What should I do guys should I keep this? This really really bad apple should be looking at this machines more before the ship them in. Wtf

Last edited by edry.hilario; Dec 31, 2012 at 06:07 PM.
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Old Dec 31, 2012, 06:05 PM   #2
Lava Lamp Freak
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Originally Posted by edry.hilario View Post
So my first iMac 27 inch late 2012 has weird fan noises issues it sounds like a fridge at times now apple sends me a replacement. I got this http://twitter.com/edryhilario/statu...990336/photo/1 Are you kidding me?? What should I do guys should I keep this? This really really bad apple should be looking at this machines more before the ship them in. Wtf
I really feel bad for you. I know the feeling for a replacement to have a problem. I recommend replacing until you get one that doesn't have any apparent issues.

How is the fan on the new one?
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Old Dec 31, 2012, 06:09 PM   #3
edry.hilario
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Originally Posted by Lava Lamp Freak View Post
I really feel bad for you. I know the feeling for a replacement to have a problem. I recommend replacing until you get one that doesn't have any apparent issues.

How is the fan on the new one?
the fan is fine perfect on the new one, but now the screen on the replacement just has tons of backlight issues and the first one i got is not like this. This really really sucks
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Old Dec 31, 2012, 06:43 PM   #4
WilliamG
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Looks pretty normal to me for this sort of IPS panel with max backlight (I'm guessing). I wouldn't bother getting a replacement.

Black viewing angles are just poor on this new iMac, and that's just the way it is. Turn your backlight up, and move left and right in front of your screen when it's black. You'll see the bleed disappear when it's directly in front of you. Shame. My 2009 27" iMac was leagues better in this regard.
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Old Dec 31, 2012, 11:44 PM   #5
edry.hilario
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Originally Posted by WilliamG View Post
Looks pretty normal to me for this sort of IPS panel with max backlight (I'm guessing). I wouldn't bother getting a replacement.

Black viewing angles are just poor on this new iMac, and that's just the way it is. Turn your backlight up, and move left and right in front of your screen when it's black. You'll see the bleed disappear when it's directly in front of you. Shame. My 2009 27" iMac was leagues better in this regard.
how come my first imac isnt this bad. its not the viewing angle is the bleeding on the left side theres a big bleed coming from there again my first machine doest have it from any viewing angle
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Old Jan 1, 2013, 08:31 AM   #6
Coffee Minutes
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They all have a little bleed from what I've seen. The last several iMacs all have some uneven backlight bleed, as do other monitors of this caliber.

I would keep it. Its not like you sit there and stare in the dark at a black screen with full brightness dialed up. Once you start using the computer you will not notice these subtle things.
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Old Jan 1, 2013, 12:29 PM   #7
bobright
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Originally Posted by WilliamG View Post
Looks pretty normal to me for this sort of IPS panel with max backlight (I'm guessing). I wouldn't bother getting a replacement.

Black viewing angles are just poor on this new iMac, and that's just the way it is. Turn your backlight up, and move left and right in front of your screen when it's black. You'll see the bleed disappear when it's directly in front of you. Shame. My 2009 27" iMac was leagues better in this regard.
How so, mine has very deep blacks and no noticeable bleed.
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Old Jan 3, 2013, 03:28 PM   #8
edry.hilario
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Originally Posted by WilliamG View Post
Looks pretty normal to me for this sort of IPS panel with max backlight (I'm guessing). I wouldn't bother getting a replacement.

Black viewing angles are just poor on this new iMac, and that's just the way it is. Turn your backlight up, and move left and right in front of your screen when it's black. You'll see the bleed disappear when it's directly in front of you. Shame. My 2009 27" iMac was leagues better in this regard.
Should i also keep this https://www.dropbox.com/s/7kdluy7w4w...%2051%20PM.jpg you tell me sir, ran more fraking test... guess what i found people.. wicked bad image retention! beside this panel having such bad lighting issues this panel also has really bad image retention this crap guys this is crap!!!!!!
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Old Jan 3, 2013, 04:17 PM   #9
WilliamG
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Should i also keep this https://www.dropbox.com/s/7kdluy7w4w...%2051%20PM.jpg you tell me sir, ran more fraking test... guess what i found people.. wicked bad image retention! beside this panel having such bad lighting issues this panel also has really bad image retention this crap guys this is crap!!!!!!
Any image retention = immediate return. My panel has zero image retention, and is on 24/7.
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Old Jan 8, 2013, 11:27 AM   #10
Chippy99
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Originally Posted by WilliamG View Post
Looks pretty normal to me for this sort of IPS panel with max backlight (I'm guessing). I wouldn't bother getting a replacement.

Black viewing angles are just poor on this new iMac, and that's just the way it is. Turn your backlight up, and move left and right in front of your screen when it's black. You'll see the bleed disappear when it's directly in front of you. Shame. My 2009 27" iMac was leagues better in this regard.
I have no idea why the world is so enamoured with IPS panels. I think they are pretty much garbage to be honest. Lousy black levels, poor uniformity and bleed. OK so they have a wide colour gamut, which is pretty much irrelevant unless you have a colourspace-aware app (which Aperture is not, btw) and shoot in AdobeRGB colourspace.

You get a much better overall picture with a S-PVA panel imho. Much, much, much better black level (3 muches), no clouding and no bleed. And they are cheaper. And you can still get 100%+ of the sRGB gamut which is all that matters for most people.

IPS is fine for colour-critical work on a 1,500 monitor where they can selectively pick the very best panels and also employ local dimming techniques to even out the non-uniformities. And where black levels are not that important.

But for general purpose viewing of movies, games and photos in a domestic environment? Rubbish.

Last edited by Chippy99; Jan 8, 2013 at 11:33 AM.
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Old Jan 1, 2013, 12:23 PM   #11
dearlaserworks
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It's a shame you can't walk into an Apple store and have them pop the good display onto the otherwise flawless unit.
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Old Jan 1, 2013, 12:27 PM   #12
edry.hilario
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Originally Posted by dearlaserworks View Post
It's a shame you can't walk into an Apple store and have them pop the good display onto the otherwise flawless unit.
yes about that, i contacted them and asked if they can swap the screen between machines, they said they wouldnt do it because "they like to put bran new parts into machines" which is bs because the screen from my first imac is totally fine idk wtf i wish they could have just swap them. now i have to wait probably three more weeks so i can get a replacement and hope that replacement isnt bad either which at this phase... idk know what to do.
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Old Jan 1, 2013, 12:33 PM   #13
Grockel
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I once was very badly let down by a major supplier.

What I did is obtain a copy of their complaints procedure and follow it to the letter, knowing their staff would not....and kept a record of that.

My last step was to identify the director responsible for complaints, and their direct e-mail address. I sent a very reasonable and polite letter by recorded post and e-mail to that director, and overtly copied it to various consumer media bodies and regulatory agencies.

It took approximately 6 hours from pressing send on the e-mail for all my problems to disappear, and they even waived my bill.
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Old Jan 1, 2013, 01:41 PM   #14
kidwei
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I've been struggling with this issue too. My 27" iMac's display has fairly bad backlight bleeding, especially on the left side of the screen, pretty similar to what's in your picture. It's really quite obvious when you're sitting right at my desk, about 2 feet away from the screen. The backlight bleeding falls off quite a bit if you stand further back (around 5 feet from the screen), but there's still an ugly blotch at the left-bottom edge, kinda like yours. What distance are people judging backlight bleeding issues from?

I've read various opinions about whether this is normal or not. Honestly it doesn't bother me in most day-to-day use. I don't really watch movies on my iMac, which would be the case that would bother me the most. So it really only shows up when I game, which isn't too frequent.

I've been having a hard time deciding if it's worth going through the replacement process. What was the replacement process like? Is it a big hassle? Do they send you a new unit or is it refurbished?

It does seem like some folks on here have panels without issues. I've played the replacement game and replacements never guarantee success. So there's a part of me that's not eager to get into that cycle... but then again..
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Old Jan 1, 2013, 01:54 PM   #15
edry.hilario
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Originally Posted by kidwei View Post
I've been struggling with this issue too. My 27" iMac's display has fairly bad backlight bleeding, especially on the left side of the screen, pretty similar to what's in your picture. It's really quite obvious when you're sitting right at my desk, about 2 feet away from the screen. The backlight bleeding falls off quite a bit if you stand further back (around 5 feet from the screen), but there's still an ugly blotch at the left-bottom edge, kinda like yours. What distance are people judging backlight bleeding issues from?

I've read various opinions about whether this is normal or not. Honestly it doesn't bother me in most day-to-day use. I don't really watch movies on my iMac, which would be the case that would bother me the most. So it really only shows up when I game, which isn't too frequent.

I've been having a hard time deciding if it's worth going through the replacement process. What was the replacement process like? Is it a big hassle? Do they send you a new unit or is it refurbished?

It does seem like some folks on here have panels without issues. I've played the replacement game and replacements never guarantee success. So there's a part of me that's not eager to get into that cycle... but then again..
The replacement process is very very easy no hassle what's so ever you get to keep yours till the new one comes in then you ship the old one in the box that the new one came in they send you a pre paid shipping label and you just drop it off at your local USPS. As far as how long it takes for you to received the replacement it take about two and half weeks at least that's what it took for mine to come in. The issue is that i install new plugins and other things on my Mac when I do a restores some plugins and extras stuff don't work right it's a pain in the A therefore I feel like I'm in limbo. It's like do I really want to put all my stuff on it knowing that I'm gonna have to shipping it off and so on....it's big problem for me. I hate I have to go through this specially since I waited so long and when i finally get a computer they are both faulty it's like WTF. I edit videos on the computer so I need a good screen. I wish apple would pull it together.
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Old Jan 1, 2013, 02:05 PM   #16
kidwei
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Originally Posted by edry.hilario View Post
The replacement process is very very easy no hassle what's so ever you get to keep yours till the new one comes in then you ship the old one in the box that the new one came in they send you a pre paid shipping label and you just drop it off at your local USPS. As far as how long it takes for you to received the replacement it take about two and half weeks at least that's what it took for mine to come in. The issue is that i install new plugins and other things on my Mac when I do a restores some plugins and extras stuff don't work right it's a pain in the A therefore I feel like I'm in limbo. It's like do I really want to put all my stuff on it knowing that I'm gonna have to shipping it off and so on....it's big problem for me. I hate I have to go through this specially since I waited so long and when i finally get a computer they are both faulty it's like WTF. I edit videos on the computer so I need a good screen. I wish apple would pull it together.
Thanks... I'm just not very confident that a replacement panel would be much better. And the time it takes to copy all my data over again... ugh. I'll post some pictures of my panel tonight when it's a bit darker to show what mine looks like.
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Old Jan 1, 2013, 11:04 PM   #17
DisMyMac
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I once was very badly let down by a major supplier.

What I did is obtain a copy of their complaints procedure and follow it to the letter, knowing their staff would not....and kept a record of that.

My last step was to identify the director responsible for complaints, and their direct e-mail address. I sent a very reasonable and polite letter by recorded post and e-mail to that director, and overtly copied it to various consumer media bodies and regulatory agencies.

It took approximately 6 hours from pressing send on the e-mail for all my problems to disappear, and they even waived my bill.
Next time just ask for warm french fries....
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Old Jan 1, 2013, 11:40 PM   #18
WilliamG
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kidwei if you move directly in front of the bleed areas do they disappear at all? It's hard to say from your pictures, really...

First thoughts are yes that looks bad in that bottom middle-left area. The corner bleeding is (unfortunately) 100% normal when sitting facing the center of the display at a relatively normal distance. I bet the bleed in the left/right corners mostly disappears when you sit directly in front of that corner?
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Old Jan 16, 2013, 10:41 PM   #19
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got my replacement finally - it is much better than the original - there is still a slightly warmish hue on the very bottom of the screen, but after calibration it is so slight that I am willing to live with it.
I noticed some yellowing at the bottom of mine, but if I move my head down and look straight-on it's not yellow. With such a large screen, I don't see how it can be uniform across the whole screen unless you move back a considerable distance. It's more an issue that it's not pure white even off 45 degrees. I wonder if laminating the glass reduced the color purity at lesser angles. I don't have the previous rev screen to compare, but am curious.

----------

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Originally Posted by streetfoldsfive View Post
My imac has a little light bleed nothing to major. Though I do have a constant fan noise always that is audible if im not watching tv or listening to music. I made a genius bar appointment but should I even bother going for a replacement? The noise bothers me now but I guess over time. I;m just worried maybe its the hard drive? Any opinions?
I hear the fan in my healthy iMac as well, but it's very quiet, far quieter than my external backup drive, if that helps any. I do notice it at times in my otherwise silent office. The clacking of my keyboard is much louder.
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