Got my new 27" IMAC after ordering on Nov. 27th from Expercom. Great screen and it is fast.
One small problem after Time Machine restore was I wasn't able to launch Display Calibration.
After talking with a senior tech at Apple, he tried a number of different steps including repartitioning my drive (why I don't know). He also had the ability to see my screen.
After the repartition was about 75% done it seemed to stop. He told me to cancel the repartition. I said to him I thought this would cause problems, he said to cancel.
Well he fixed he Display Calibration problem by sending me a new plist file. He then went to get off the call and I said lets look at the drive.
Well it showed he 3TB Fusion drive as a 1.25TB Fusion. He was unable to fix it, and was not apologetic or very helpful. After calling back and working with three other senior advisors here is what I found:
1- All very empathetic. I feel your pain....
2- Had to repeat the problem to each person who got my call before transferring the call to the senior advisor.
3- Had to repeat the problem to each senior advisor even though all the notes were in place.
4- NO FIX or remedy after working on this for over eight hours with Apple.
5- The drive is now not bootable.
Taking the IMC to the Apple Store tomorrow. This has been very disappointing. The machine itself will not even boot up now. I have tried using Disk Warrior and Tech Pro Tools to no avail.
This episode has really changed my attitude about where Apple is. I am an original Apple 512K owner and have many Apple products. I believe the company is changing for the worse....
One small problem after Time Machine restore was I wasn't able to launch Display Calibration.
After talking with a senior tech at Apple, he tried a number of different steps including repartitioning my drive (why I don't know). He also had the ability to see my screen.
After the repartition was about 75% done it seemed to stop. He told me to cancel the repartition. I said to him I thought this would cause problems, he said to cancel.
Well he fixed he Display Calibration problem by sending me a new plist file. He then went to get off the call and I said lets look at the drive.
Well it showed he 3TB Fusion drive as a 1.25TB Fusion. He was unable to fix it, and was not apologetic or very helpful. After calling back and working with three other senior advisors here is what I found:
1- All very empathetic. I feel your pain....
2- Had to repeat the problem to each person who got my call before transferring the call to the senior advisor.
3- Had to repeat the problem to each senior advisor even though all the notes were in place.
4- NO FIX or remedy after working on this for over eight hours with Apple.
5- The drive is now not bootable.
Taking the IMC to the Apple Store tomorrow. This has been very disappointing. The machine itself will not even boot up now. I have tried using Disk Warrior and Tech Pro Tools to no avail.
This episode has really changed my attitude about where Apple is. I am an original Apple 512K owner and have many Apple products. I believe the company is changing for the worse....