Apple TV Stuck on Step 1 of 2?

thomamon · Jan 28, 2013, 03:24 PM

I'm in the process of upgrading my Apple TV Software for over 1 hour now.

Quote:

It is suck on the Step 1 of 2: preparing Update...
Do not unplug your Apple TV while updating.

Any idea what to do? The status bar is about 80% done.

Irishman · Jan 28, 2013, 03:27 PM

Quote:

Originally Posted by thomamon

I'm in the process of upgrading my Apple TV Software for over 1 hour now.

Any idea what to do? The status bar is about 80% done.

Mine seems to be stuck, too. Could be server load. I'm gonna let it go and see how the next hour goes.

jeff92k7 · Jan 28, 2013, 03:28 PM

Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff

thomamon · Jan 28, 2013, 03:32 PM

Quote:

Originally Posted by jeff92k7

Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff

Mine is the latest version connected via wifi. Going to leave it running for now as well. Scared to unplug it.

Starfia · 06:32 PM

Exactly the same situation here -- mine's been holding for almost two hours at that point.

UPDATE: Completed. The total time would have been somewhere between two and four hours.

BigDukeSix · Jan 28, 2013, 03:55 PM

I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367

thomamon · Jan 28, 2013, 03:59 PM

Just got back in the room and it was done, so just let it go.

jeff92k7 · Jan 28, 2013, 04:35 PM

Mine finally progressed to step 2 of 2...

MMOTotal · Jan 28, 2013, 04:41 PM

Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient.

Irishman · Jan 28, 2013, 04:41 PM

Quote:

Originally Posted by jeff92k7

Mine finally progressed to step 2 of 2...

How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.

JPGR_Fan · Jan 29, 2013, 06:27 PM

The Apple Support Doc got me back in the game.

Quote:

Originally Posted by BigDukeSix

I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367

P4G · Jan 28, 2013, 05:36 PM

My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update...

HE15MAN · Jan 28, 2013, 05:37 PM

Whats this update add ?

Marniem · Jan 28, 2013, 10:39 PM

I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!

BigDukeSix · Jan 28, 2013, 11:43 PM

I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so.

ebnyc · Jan 29, 2013, 09:09 AM

My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi.

groovyf · Jan 29, 2013, 10:30 AM

Quote:

Originally Posted by Marniem

I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!

Same for me. Thanks!

Jan 28, 2013, 03:54 PM	#5
Starfia macrumors newbie Join Date: Apr 2011	Exactly the same situation here -- mine's been holding for almost two hours at that point. UPDATE: Completed. The total time would have been somewhere between two and four hours. Last edited by Starfia; Jan 28, 2013 at 06:32 PM.
	1

Jan 28, 2013, 03:55 PM	#6
BigDukeSix macrumors 6502a Join Date: Sep 2010 Location: 34.6700N 118.1590W	I have read on a couple of other threads that this is the best way to do it: http://support.apple.com/kb/HT4367 __________________ MacBook 2.26 Ghz IMac IPad 1,3, Mini 2 IPhone 4 Mac Mini 2.4 Ghz ATV3 PowerMac G5 PowerBook G3 5 Ipods 2 Airport Extremes
	0

Jan 28, 2013, 03:59 PM	#7
thomamon Thread Starter macrumors 6502a Join Date: Nov 2008	Just got back in the room and it was done, so just let it go. __________________ Read my Stupid Little Blog, now featuring how to Remove Newsstand on iPhone 5 or iOS 6 without jail breaking and Apple Maps... Good Seed, Bad Apple! http://www.stupidlittleblog.com.
	0

Jan 28, 2013, 04:41 PM	#9
MMOTotal macrumors regular Join Date: Aug 2012 Location: Azeroth	Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient. __________________ People always find something to complain about
	0

Jan 28, 2013, 05:36 PM	#12
P4G macrumors newbie Join Date: May 2011 Location: Melbourne Australia	My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update... __________________ MBP (2009), MacMini (2011) Elgato NetStream, iPad1 wifi 3g, iPhone4 TV3 iPhone Fire and Wind Apps - http://www.p4g.biz
	0

Jan 28, 2013, 03:28 PM	#3
jeff92k7 macrumors newbie Join Date: Dec 2012	Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet. I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out. Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit. How is yours connected? Jeff
	0

Jan 28, 2013, 04:35 PM	#8
jeff92k7 macrumors newbie Join Date: Dec 2012	Mine finally progressed to step 2 of 2...
	0

Jan 28, 2013, 05:37 PM	#13
HE15MAN macrumors 6502a Join Date: Sep 2009 Location: Florida's Treasure Coast	Whats this update add ?
	0

Jan 28, 2013, 10:39 PM	#14
Marniem macrumors newbie Join Date: Jan 2013	Thanks for the fix I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!
	0

Jan 28, 2013, 11:43 PM	#15
BigDukeSix macrumors 6502a Join Date: Sep 2010 Location: 34.6700N 118.1590W	I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so. __________________ MacBook 2.26 Ghz IMac IPad 1,3, Mini 2 IPhone 4 Mac Mini 2.4 Ghz ATV3 PowerMac G5 PowerBook G3 5 Ipods 2 Airport Extremes
	0

Jan 29, 2013, 09:09 AM	#16
ebnyc macrumors newbie Join Date: Sep 2012	My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi.
	0


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