I called Apple last night to change my 3GS order from a 16GB to a 32GB. I told the automated operator that I wanted to change my order, to which he replied
"Sure thing, I will transfer you to someone who can change your order"
Great, thanks robot man!
So I waited, and waited....and waited...and waited some more. I waited 1 hour and 45 minutes to be exact.
Finally someone answered and I kindly said, "Hi human, I'd like to change my order for my 3GS from a 16GB to a 32GB"
The human replied, "Oh, sorry sir, I can't do that, that office is closed"
(hmm, that's not what robot man said)
Needless to say my ear was f-in hot and I was pissed, long story short he offered me 10% off my order, so I ended up saving 50 bucks off my new order for a 32GB 3GS.
Just wanted to highlight some good customer service since we are all very quick to bitch when things go wrong.
(In theory, since the automated system obviously doesn't know it's head from it's ass, this scenario could likely be repeated since hold times are close to 2 hours for Iphone sales support......just sayin')
"Sure thing, I will transfer you to someone who can change your order"
Great, thanks robot man!
So I waited, and waited....and waited...and waited some more. I waited 1 hour and 45 minutes to be exact.
Finally someone answered and I kindly said, "Hi human, I'd like to change my order for my 3GS from a 16GB to a 32GB"
The human replied, "Oh, sorry sir, I can't do that, that office is closed"
(hmm, that's not what robot man said)
Needless to say my ear was f-in hot and I was pissed, long story short he offered me 10% off my order, so I ended up saving 50 bucks off my new order for a 32GB 3GS.
Just wanted to highlight some good customer service since we are all very quick to bitch when things go wrong.
(In theory, since the automated system obviously doesn't know it's head from it's ass, this scenario could likely be repeated since hold times are close to 2 hours for Iphone sales support......just sayin')