Hi all, apologies for the long post but I have several pent-up questions:
I bought a Powerbook 15" in May of this year. The Apple store saleswoman suggested that I buy a Marware keyboard cover to protect my screen (http://www.marware.com/keyboardcovers.html). She explained that the low clearance of the keyboard meant that the keys would leave dents in the screen without this nifty accessory. I started using the keyboard protector as soon as my Powerbook was delivered.
As early as one month later I could see my keyboard imaged as perfect little squares whenever the slightest glare hit my screen. Now, six months later, these indentations are quite distracting. I have only closed the Mac without the neoprene maybe 5 or 6 times, so I'm pretty sure it's not lack of use that's causing this. Adding insult to injury I now notice a mark at the top of the screen that seems to match the trackpad and its button. The most upsetting part is that a work friend has the same model Powerbook, doesn't use any keyboard protection, and his screen is flawless!
A month ago I took the mac in to the genius bar for an unrelated issue. The tech explained that the marks on the screen were actually from finger oils and not key indentations (is that true?). I've cleaned the screen repeatedly with iKlear solution as the tech suggested, but to no avail.
Can anybody describe conclusively how/why these marks are on my screen? Is there a way to get rid of them? Can you prevent them? Do you think Apple would help me since I followed their directions exactly and still have this issue? (I did buy the Applecare extended warranty.)
Two more issues:
1) There is a circular spot in the center of my screen that is *much* brighter than the rest of the screen. It's as if the backlight is stronger in this spot. In addition, there's a semi-circle of brighter area in a ring around that spot. It almost coincides with the embossed apple logo on the outside of the case. Does anybody else see this? Is it normal?
2) How many stuck pixels does one need before Apple deems the display replaceable?
Thanks in advance for any help,
- Darren
I bought a Powerbook 15" in May of this year. The Apple store saleswoman suggested that I buy a Marware keyboard cover to protect my screen (http://www.marware.com/keyboardcovers.html). She explained that the low clearance of the keyboard meant that the keys would leave dents in the screen without this nifty accessory. I started using the keyboard protector as soon as my Powerbook was delivered.
As early as one month later I could see my keyboard imaged as perfect little squares whenever the slightest glare hit my screen. Now, six months later, these indentations are quite distracting. I have only closed the Mac without the neoprene maybe 5 or 6 times, so I'm pretty sure it's not lack of use that's causing this. Adding insult to injury I now notice a mark at the top of the screen that seems to match the trackpad and its button. The most upsetting part is that a work friend has the same model Powerbook, doesn't use any keyboard protection, and his screen is flawless!
A month ago I took the mac in to the genius bar for an unrelated issue. The tech explained that the marks on the screen were actually from finger oils and not key indentations (is that true?). I've cleaned the screen repeatedly with iKlear solution as the tech suggested, but to no avail.
Can anybody describe conclusively how/why these marks are on my screen? Is there a way to get rid of them? Can you prevent them? Do you think Apple would help me since I followed their directions exactly and still have this issue? (I did buy the Applecare extended warranty.)
Two more issues:
1) There is a circular spot in the center of my screen that is *much* brighter than the rest of the screen. It's as if the backlight is stronger in this spot. In addition, there's a semi-circle of brighter area in a ring around that spot. It almost coincides with the embossed apple logo on the outside of the case. Does anybody else see this? Is it normal?
2) How many stuck pixels does one need before Apple deems the display replaceable?
Thanks in advance for any help,
- Darren
That made me want to write an equally clear, concise, easy-to-follow post ... or at least an attempt at one. 
