I just wanted to share my ongoing story with you. Take this into mind if you are planning on ordering a CTO Mac Pro from the Apple Online Store. I really would like to here what your thoughts and opions are on the subject. Does this hint to a new Mac Pro, or is this just a mess of on Apple's part? Or is this something totaly diffrent? Let me know.
I've waited very long, saving my money for the ultimate video editing rig. I finally was able to collect the money, and being it after WWDC, I gave my self the green light to order an 8 core Mac Pro. Now I know there have been rumors of a refresh for a while now, but at this point, I need the computer and I am not going to wait any longer. So, on Friday June 18th, I took the plunge and ordered the Mac Pro.
Now things started off bad in the beging. Before I did anything, I called the credit card compnay to inform them on a large purchase I would be making. They confirmed it and I ordered the machine. Now I understand, CTO is CTO and I also understand I did spec the machine out quite a bit, but keep in mind, it shouldn't take a week. Here's my configuration. Ships in 2-4 buisness days. Delivers between June 23rd-June29th
Two 2.26GHz Quad-Core Intel Xe
16GB (8x2GB)
2x NVIDIA GeForce GT 120 512MB
640GB 7200-rpm Serial ATA 3Gb/
Two 18x SuperDrives
AirPort Extreme Wi-Fi Card
FINAL CUT EXPRESS.
Apple Magic Mouse
WL KYBRD + USERS GUIDE
Country Kit Mac Pro
Alright, this shouldn't be anything new. I figured this should be a fast process. I was wrong. The first thing that happened was my credit card being rejected. Not a big deal. They called me, we got the issue taken care of. And instead of the order going in at 1pm it went in at around 3. So I also ended up ordering Apple Care and a Free iPod Touch 8GB. The Apple Care order was complete, iPod Touch Shipped same day, but the Mac Pro was "Not Yet Shipped"
On a side not, I did order through the Apple Education Store.
The weekend went by, everything was fine until around Mid Monday. You might have seen my previous thread, where I was explained that that Monday was the first actual Buisness Day Alright, No worries. Around 8:30am, FedEx comes to deliver the iPod Touch. Great! But still my Mac Pro is "Not Yet Shipped". I attempted to call Apple, but because of the iPhone 4, I hung up at about 25 min on hold.
Now things didn't start to go anyplace until Wednsday. It is now Day 3 of 4, and still not yet shipped. The 1-800-MY-APPLE robot tells me it is being "processed". Now I was almost certain that Apple would at least have it pre-pared for Shipment. Nope. So I give them a call. After 25min on hold, the Rep tells me the info I already know (2-4 business day delivery, est delivery dates) and he says that the order went through fine. I wait and wait. I finally call up around 5 or so, and I explain that my order is still showing: Not Yet Shipped. He assures me it will ship, and even gives me free expedited 2 business day shipping. That kept me good, for a while.
I then called today. Day 4 of 4. Again I understand these orders take time, but when Apple says 2-business days, I expect 2-4 business days. So I decided to call again. This time I had to wait because of the high call volume. I call back getting a rep, hurrying me along, assuring me that the Mac Pro will ship today. Alright whatever. I then call a little later, and I get a rep who again sees my order is still: Not Yet Shipped. He at this point sounds a bit confused. He goes to offer me expiduted shipping, but sees I already have it. He sounds confused. He says he doesn't know why it hasen't shipped, but told it me it shoild ship off later today.
7 o'clock rolls around, and my order status has not changed for days. I then call again, 30 min on hold, and get another rep. I explain to her it says 2-4 buisness days, I have gotten no delayed notifcations, and nothing to indicate there is a problem with the order. She then says it should ship tomorrow. Wait that would be a week. You claimed 2-4 business days, you have had plenty of time to build the computer. The Mac Pro hasen;t been updated for a while, there shouldn't be a shortage of supply. I ask her what happens if it doesn't ship tomorrow. She says I should call them (which means calling to make it through, sit on hold for 30 min, and then be told to wait until Monday for it to ship). And this is where I am at now.
Now thank you for letting me vent my frustrations. Has this happened to anyone else? Is Apple holding the computer? I paid almost 5k for this machine. I think the machine should get shipping priority. Now have you ever had an experience like this? What do you think? Is there a problem? Is this the sign of a new Mac Pro? Or is it just a mess up? Whatever it is, I am not happy.
My Apple Fanboy-ism is fading...
I've waited very long, saving my money for the ultimate video editing rig. I finally was able to collect the money, and being it after WWDC, I gave my self the green light to order an 8 core Mac Pro. Now I know there have been rumors of a refresh for a while now, but at this point, I need the computer and I am not going to wait any longer. So, on Friday June 18th, I took the plunge and ordered the Mac Pro.
Now things started off bad in the beging. Before I did anything, I called the credit card compnay to inform them on a large purchase I would be making. They confirmed it and I ordered the machine. Now I understand, CTO is CTO and I also understand I did spec the machine out quite a bit, but keep in mind, it shouldn't take a week. Here's my configuration. Ships in 2-4 buisness days. Delivers between June 23rd-June29th
Two 2.26GHz Quad-Core Intel Xe
16GB (8x2GB)
2x NVIDIA GeForce GT 120 512MB
640GB 7200-rpm Serial ATA 3Gb/
Two 18x SuperDrives
AirPort Extreme Wi-Fi Card
FINAL CUT EXPRESS.
Apple Magic Mouse
WL KYBRD + USERS GUIDE
Country Kit Mac Pro
Alright, this shouldn't be anything new. I figured this should be a fast process. I was wrong. The first thing that happened was my credit card being rejected. Not a big deal. They called me, we got the issue taken care of. And instead of the order going in at 1pm it went in at around 3. So I also ended up ordering Apple Care and a Free iPod Touch 8GB. The Apple Care order was complete, iPod Touch Shipped same day, but the Mac Pro was "Not Yet Shipped"
On a side not, I did order through the Apple Education Store.
The weekend went by, everything was fine until around Mid Monday. You might have seen my previous thread, where I was explained that that Monday was the first actual Buisness Day Alright, No worries. Around 8:30am, FedEx comes to deliver the iPod Touch. Great! But still my Mac Pro is "Not Yet Shipped". I attempted to call Apple, but because of the iPhone 4, I hung up at about 25 min on hold.
Now things didn't start to go anyplace until Wednsday. It is now Day 3 of 4, and still not yet shipped. The 1-800-MY-APPLE robot tells me it is being "processed". Now I was almost certain that Apple would at least have it pre-pared for Shipment. Nope. So I give them a call. After 25min on hold, the Rep tells me the info I already know (2-4 business day delivery, est delivery dates) and he says that the order went through fine. I wait and wait. I finally call up around 5 or so, and I explain that my order is still showing: Not Yet Shipped. He assures me it will ship, and even gives me free expedited 2 business day shipping. That kept me good, for a while.
I then called today. Day 4 of 4. Again I understand these orders take time, but when Apple says 2-business days, I expect 2-4 business days. So I decided to call again. This time I had to wait because of the high call volume. I call back getting a rep, hurrying me along, assuring me that the Mac Pro will ship today. Alright whatever. I then call a little later, and I get a rep who again sees my order is still: Not Yet Shipped. He at this point sounds a bit confused. He goes to offer me expiduted shipping, but sees I already have it. He sounds confused. He says he doesn't know why it hasen't shipped, but told it me it shoild ship off later today.
7 o'clock rolls around, and my order status has not changed for days. I then call again, 30 min on hold, and get another rep. I explain to her it says 2-4 buisness days, I have gotten no delayed notifcations, and nothing to indicate there is a problem with the order. She then says it should ship tomorrow. Wait that would be a week. You claimed 2-4 business days, you have had plenty of time to build the computer. The Mac Pro hasen;t been updated for a while, there shouldn't be a shortage of supply. I ask her what happens if it doesn't ship tomorrow. She says I should call them (which means calling to make it through, sit on hold for 30 min, and then be told to wait until Monday for it to ship). And this is where I am at now.
Now thank you for letting me vent my frustrations. Has this happened to anyone else? Is Apple holding the computer? I paid almost 5k for this machine. I think the machine should get shipping priority. Now have you ever had an experience like this? What do you think? Is there a problem? Is this the sign of a new Mac Pro? Or is it just a mess up? Whatever it is, I am not happy.
My Apple Fanboy-ism is fading...