See, that wasn't so tough now was it.
There's two actual sides to this argument in principle, or there should be, but there's 4 in reality:
Side 1: Those who have purchased an iPhone 4 and, barring some very minor issues (like the green tint from the camera, perhaps some issue with Wi-Fi usage, etc) they have no major concerns, issues, or problems and they are quite satisfied - ok, let's say they're freakin' blissfully happy with their iPhone 4. That's the group you're in, Sean4123.
Side 2: Those who have purchased an iPhone 4 and, either completely on their own with no outside assistance or information or with some nod in the right direction by a friend, coworker, family member, news report, blog posting, website article, forum posting, etc etc - have discovered that they are not "special" and as lucky as those on Side 1 - that they are having real issues, reproducible ones, and perhaps they've actually even returned theirs and replaced them and shockingly they've discovered "Oh crap, this one is borked too." That's the group I'm in.
Now the troublemakers:
Side 3: The Apple Fanatics, for whom Apple - and Steve Jobs by implication - can do absolutely no wrong, ever. If they bought an iPhone 4 and it blew up in their faces as soon as they turned it on the first time, their immediate reaction would be (after regaining consciousness): "Not a problem, Steve Jobs and Apple will fix it." There's nothing you can do about the people on this Side, nothing at all. They have existed since Apple began in the mid-1970s (when I was pretty young but I built an Altair 8800 since the Apple was way more expensive) and they aren't going anywhere anytime soon.
Side 4: The Apple Bashers, for whom Apple - and Steve Jobs by implication - deserve to be hung out to dry, deserve to be taken down many notches, if for no reason other than they preach elitism and "We're better than you" and the Bashers aren't going to put up with that for any reason. They hate Apple, Steve Jobs, and everything either of them stand for, forevermore. There is really nothing you can do about the people on this Side either, nothing at all. They'll never change, for any reason, so it's best to avoid them whenever possible, just as you should in the case of Side 3 dwellers.
That's pretty much it.
As for knowing what a troll is, I've been chatting with computers "online" since 1976, so... yeah, I know precisely what they are, where they come from, and how best to handle them... that should seem pretty obvious by now. 😉