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New MacBook Air 4HDD/11/40000000: SATA(0,0) Error

S

sam67uk

macrumors member
Original poster
Jul 15, 2010
80
15
Northern Ireland
My new Macbook Air has just produced the above error after running the Apple Diagnostics test, both the short test and the longer test.

I've had problems since opening the box two and a half weeks ago. I always do a clean install, so after installing OS X, I used the key to install iLife11. The install got to 4 minutes to completion, then bombed out with an error. Tried shutting down, using the other USB port, even cloning the drive onto a 8GB memory key, but it still fails!

When I got the air, it would boot into OS X well under 20 secs. Recently and also after the firmware update it was taking almost a minute. Even with a fresh install of OS X, I couldn't get it to boot in under 40 secs. I've reset the PRAM etc many times too.

When I closed the lid and came back to the Air after a few hours, the screen would be unresponsive, pressing the trackpad would display the spinning beach ball. Even after a clean install, it would still do this.

Looks like I will be booking a Genius Bar appointment. Nothing other than a new MBA will suffice, as I've totally lost all confidence in this faulty unit.

Sam.
 
K

KPOM

macrumors P6
Oct 23, 2010
18,031
7,870
It definitely sounds like you got a dud. I agree you should get a new machine. The error report should help.
 
M

MikhailT

macrumors 601
Nov 12, 2007
4,582
1,325
sam67uk said:
My new Macbook Air has just produced the above error after running the Apple Diagnostics test, both the short test and the longer test.

I've had problems since opening the box two and a half weeks ago. I always do a clean install, so after installing OS X, I used the key to install iLife11. The install got to 4 minutes to completion, then bombed out with an error. Tried shutting down, using the other USB port, even cloning the drive onto a 8GB memory key, but it still fails!

When I got the air, it would boot into OS X well under 20 secs. Recently and also after the firmware update it was taking almost a minute. Even with a fresh install of OS X, I couldn't get it to boot in under 40 secs. I've reset the PRAM etc many times too.

When I closed the lid and came back to the Air after a few hours, the screen would be unresponsive, pressing the trackpad would display the spinning beach ball. Even after a clean install, it would still do this.

Looks like I will be booking a Genius Bar appointment. Nothing other than a new MBA will suffice, as I've totally lost all confidence in this faulty unit.

Sam.
Click to expand...

It’s a faulty SSD, same thing happened to my first MBA, two weeks later my brand new MBA arrived and I didn’t have a single issue with it.
 
S

sam67uk

macrumors member
Original poster
Jul 15, 2010
80
15
Northern Ireland
I'm just off the phone with Applecare and they told me that it was a hardware fault. I've an appointment at the Apple Store tomorrow evening.

I'm hoping to get a new replacement, even though I'm a few days outside the 14 day return period.

Hopefully the next MBA will be SSD trouble free!

Sam.
 
S

sam67uk

macrumors member
Original poster
Jul 15, 2010
80
15
Northern Ireland
MBA Replaced!

Had my Genius Bar appointment at the Apple Store yesterday. Explained the problems I'd encountered with my 2.5 week old MBA and showed the Genius a photo of the hardware error from the Apple test.

He had no problems at all with replacing it with a brand new MBA and I was on my way in 15 minutes. He also ensured that the new MBA was from a completely different production run from the failed one.

Top marks go to the Apple Store, Belfast. I'm now one happy customer and have a fantastically fast MBA :D
 
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