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How do Apple retail stores test iPhone batteries?

K

KillerTree

macrumors regular
Original poster
Jul 27, 2008
239
201
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

My iPhone seems to hold its charge way worse and it's still under warranty. How does Apple test to see if I'm qualified for a free battery replacement?

I'm asking this because I don't want to drive 1 hour and 20 minutes to be told I'm not qualified.
 
Azzin

Azzin

macrumors 603
Jun 23, 2010
5,425
3,724
London, England.
KillerTree said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

My iPhone seems to hold its charge way worse and it's still under warranty. How does Apple test to see if I'm qualified for a free battery replacement?

I'm asking this because I don't want to drive 1 hour and 20 minutes to be told I'm not qualified.
Click to expand...

I had my launch day i4 swapped out (for a brand new model as it tuned out! :D ) at my local Apple store a few weeks back.

The battery wasn't lasting more than a few hours, so he connected using some kit on his iPhone, ran some tests and told me it was a "software issue".

I pointed out that I had the same poor battery life on 4.3.2 and that it continued even after I went to 4.3.3, so he then offered a swap.
 
The Californian

The Californian

macrumors 68040
Jan 17, 2009
3,162
15
Surfers Paradise
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Their diagnostic software will pull up your usage history including how much usage you get out of it and how much standby time you get out of it.
 
J

jenzjen

macrumors 68000
Aug 20, 2010
1,734
6
KillerTree said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

My iPhone seems to hold its charge way worse and it's still under warranty. How does Apple test to see if I'm qualified for a free battery replacement?

I'm asking this because I don't want to drive 1 hour and 20 minutes to be told I'm not qualified.
Click to expand...

Any reason you're asking the same exact question on the iPad forums ... https://forums.macrumors.com/threads/1174822/? I won't pass judgment but very rare for both of your devices to be deteriorating at the same time.
 
AndrewR23

AndrewR23

Contributor
Jun 24, 2010
4,548
1,721
Azzin said:
I had my launch day i4 swapped out (for a brand new model as it tuned out! :D ) at my local Apple store a few weeks back.

The battery wasn't lasting more than a few hours, so he connected using some kit on his iPhone, ran some tests and told me it was a "software issue".

I pointed out that I had the same poor battery life on 4.3.2 and that it continued even after I went to 4.3.3, so he then offered a swap.
Click to expand...

Curious how you got a brand new one ? I'm assuming you mean in the white box with all new headphones. etc.

Applecare told me this process will never happen because they have to use an upgrade to give a brand new one.
 
the.sheepdog

the.sheepdog

macrumors regular
Oct 13, 2009
225
0
Central FL
Don't believe it. Apple and ATT can do anything the decide to want to do. I was asked 4 months early if I would stay with ATT. I told them I didn't know yet and was looking around at Sprint.

They came back with a free white iP4 not an upgrade. They did want a new 2 yr contract however. That isn't a biggie as I was going to stay anyway.

So like I said before, Apple and ATT can do whatever they want. Mine was over the phone and shipped to my door.
 
AndrewR23

AndrewR23

Contributor
Jun 24, 2010
4,548
1,721
the.sheepdog said:
Don't believe it. Apple and ATT can do anything the decide to want to do. I was asked 4 months early if I would stay with ATT. I told them I didn't know yet and was looking around at Sprint.

They came back with a free white iP4 not an upgrade. They did want a new 2 yr contract however. That isn't a biggie as I was going to stay anyway.

So like I said before, Apple and ATT can do whatever they want. Mine was over the phone and shipped to my door.
Click to expand...

I've been with AT&T over 10 years (even when it kept switching to Cingular), bill over 100$ every month and never missed a payment.

I have never gotten a free upgrade and have told them I would move over before, etc.

You got extremely lucky.
 
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