I fully agree with the "personal responsibility". It was Apple's fault to take the extra money, so they must take responsibility and put it all right.
Yes but it was his fault also. Credit card!, Credit card!, Credit card!
I fully agree with the "personal responsibility". It was Apple's fault to take the extra money, so they must take responsibility and put it all right.
Yes but it was his fault also. Credit card!, Credit card!, Credit card!
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Apple has started refunding users who were charged multiple times for their Lion purchases. We reported last week on a user whose checking account was drained of nearly $4,000 when he was charged 122 times for Lion. The email above was sent to a user who was charged 8 times.
John Christman, the user who was charged 122 times was eventually made whole:
Other users who were double charged may see similar emails soon.
Article Link: Apple Begins Refunding Lion Overcharges
Yes but it was his fault also. Credit card!, Credit card!, Credit card!
What if you choose not to have a credit card?
Thats ridiculous.
In no way is this the consumers fault.
So we should all register on the App Store with £4000 spare credit on our cards in case Apple decides to overcharge us?
Are you broken?
The only entity at fault is Apple. PayPal is a payment processor that does what Apple asks. The consumer was consuming. The bank allowed the payment processor to do what it does. Apple caused this.
You guys are saying that if he had used a credit card, there would have been more of a dispute process, but there is no dispute, this was Apple's system going haywire in a once-in-a-lifetime fluke. If you wanna blame someone for the speed at which banks work, blame the banks' EFT/ACH system. But Apple still screwed people regardless of what above-and-beyond precautions the consumer didn't take.
And I GUARANTEE that the $4k guy could get something more from Apple if he complained even just a little.
frunkis54 said:The only entity at fault is Apple. PayPal is a payment processor that does what Apple asks. The consumer was consuming. The bank allowed the payment processor to do what it does. Apple caused this.
You guys are saying that if he had used a credit card, there would have been more of a dispute process, but there is no dispute, this was Apple's system going haywire in a once-in-a-lifetime fluke. If you wanna blame someone for the speed at which banks work, blame the banks' EFT/ACH system. But Apple still screwed people regardless of what above-and-beyond precautions the consumer didn't take.
And I GUARANTEE that the $4k guy could get something more from Apple if he complained even just a little.
yes but if he used a credit card he would still have his money to pay his morgage while the banks/apple figure it. so silly people can not grasp that.
these things happen all the time maybe not to this extent but they happen.
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It's so silly that people cannot grasp the fact that this should not have happened in the first place.
When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.
Agreed. While it was a software issue I am sure, $4000 is no small amount of change for the average Joe and from a company with 76 billion or whatever it is, $500 of parts will not break the bank.
Not like everyone would qualify for that type of apology. If memory serves Apple gave a guy a ipad because his wife said no, or something like that during the iPad 2 launch. Thats good press. This would be too. Shows we are not just numbers or Cash cows for them (yes I know we are)
The fella got his money back, he deserves no more than that. The faster the world learns that suing and seeking damages is not the only solution to their problems, the better!
Give the guy a break, Jordan clearly hasn't installed Lion yet.
how about some personal responsibilty. yes it wasn't his fault but you shouldn't link a debit card for things like this. this is exactly what credit cards are for. if you do a dispute it doesn't tie up all your bank account funds.
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Yes but it was his fault also. Credit card!, Credit card!, Credit card!
It's not his fault in any way, a debit card is a service that is offered and you should be able to trust it when doing business with serious companies as Apple.
Do you think the issuer of the debit card markets the service as "we'll gladly offer you this service, but you might get money stolen and it will be your own fault".
Are you the poster who previously claimed it was entirely his fault because he "obviously" clicked the download button 122 times?
no i am not.
wow if you believe that your niave and don't understand the difference between the debit cards and credit cards.
It shouldn't of happened and its apple/paypals fault. but things like this happen more than you think. who is stuck without the money till it gets resolved? the consumer. if he used a credit card he wouldn't be out any money. why am i the only one to understand this.
I understand perfectly, and I agree that credit card is a much better solution, but I certainly don't agree that the customer deserves any blame for what happened. He used a payment method that was supported by Apple and Apple screwed up (or PayPal maybe, but why would Apple even offer to pay the additional PayPal-fees if it wasn't their fault but PayPals?)