42!!!!
Hi guys, I almost laughed my butt off when I got this response from Garbagesoft. It started with me updated my Mac Pro to Lion, Netflix's Watch Instantly stopped working instantly, Silverlight just simply won't install, I followed every steps Netflix recommaneded, two phone calls to Netflix led to nothing but frustration. naturally Netflix bounced me to Garbagesoft which led to this ridiculous "solution"-Garbagesoft style. If Garbagesoft only had done it right in the first place, none of these 42 steps will take place. And I did all these steps it still won't work, what a piece of junk this Silverlight, does anyone have this problem? I keep getting the error code 2104.
Hello Rich,
Thank you for requesting support for Microsoft Silverlight my name is Syed and I will be working with you to resolve your issue.
Rich, I am sure it is frustarting when things don't go as you want it to be. Let me see what best I can do for you in order to resolve this issue.
I understand from reading your email you are attempting to view content in Silverlight for Mac and Silverlight is not working.
I know that you have already removed and reinstalled but in the past we have seen success with the plug-in being manually reinstalled to rule out a corrupt installation of Silverlight.
To manually uninstall Silverlight please perform the steps outlined below:
1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
2. Click on Go in the top menu in Finder.
3. Choose Computer.
4. Open the hard drive, usually named Macintosh HD.
5. Open the Library.
6. Go to Internet Plug-ins.
7. Drag Silverlight.plugin and WPFe.plugin (when this file is there) to the Trash.
8. Go back to the (Hard Drive) Library folder.
9. Open the Application Support folder.
10. Open the Microsoft folder.
11. Move the Silverlight folder if it is there to the trash.
12. Move the PlayReady folder if it is there to the trash as well.
13. Go back to the (Hard Drive) Library folder.
14. Open the Receipts folder.
15. Look for the Silverlight.pkg, Silverlight_W2_MIX.pkg and WPFe.pkg files and move them to the trash.
16. If you are using Snow Leopard (10.6), follow these additional steps:
1. In the Finder, click Go, and then click Go to Folder.
2. Type the following text in the Go to the folder box:
/private/var/db/receipts
3. Click Go.
4. Drag to the Trash all receipts that start with "com.microsoft.installSilverlightPlugin", you will be prompted for your Admin password when you move files from this location to the Trash.
17. Click on Go.
18. Choose Home.
19. Open the Library folder.
20. Open the Preferences folder.
21. Look for the com.microsoft.silverlight.plist, com.microsoft.SilverlightPlugin.loader.plist and com.microsoft.playready.plist files and move them to the trash.
22. Go back to the (Home) Library folder.
23. Open Application Support.
24. Open Microsoft.
25. Move the Silverlight folder to the trash when it is there.
26. Check your Trash to make sure there is nothing you want to keep then empty your Trash.
27. Restart your Mac.
To install Silverlight please perform the steps outlined below.
1. Launch your web browser (Firefox/Safari) and visit http://www.microsoft.com/getsilverlight
2. You will see a blue "Click to Install" button.
3. Click this button to download the file.
4. After the file is downloaded, the installer will warn you that "This package contains a program that determines if the software can be installed." Click Continue.
5. On the Introduction page, click Continue.
6. On the License page, click Continue and choose Agree on the next screen when you want to install Silverlight.
7. On the Installation Type page, click Install.
8. You will be prompted to authenticate. Enter your Administrator user name and password. Click OK to continue.
9. On the Finish Up page, click Close to exit the installer.
10. Restart your Mac.
11. Visit http://www.Silverlight.net/ and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. If you have both Safari and Firefox on your Mac, attempt to access this site in both.
Hi guys, I almost laughed my butt off when I got this response from Garbagesoft. It started with me updated my Mac Pro to Lion, Netflix's Watch Instantly stopped working instantly, Silverlight just simply won't install, I followed every steps Netflix recommaneded, two phone calls to Netflix led to nothing but frustration. naturally Netflix bounced me to Garbagesoft which led to this ridiculous "solution"-Garbagesoft style. If Garbagesoft only had done it right in the first place, none of these 42 steps will take place. And I did all these steps it still won't work, what a piece of junk this Silverlight, does anyone have this problem? I keep getting the error code 2104.
Hello Rich,
Thank you for requesting support for Microsoft Silverlight my name is Syed and I will be working with you to resolve your issue.
Rich, I am sure it is frustarting when things don't go as you want it to be. Let me see what best I can do for you in order to resolve this issue.
I understand from reading your email you are attempting to view content in Silverlight for Mac and Silverlight is not working.
I know that you have already removed and reinstalled but in the past we have seen success with the plug-in being manually reinstalled to rule out a corrupt installation of Silverlight.
To manually uninstall Silverlight please perform the steps outlined below:
1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
2. Click on Go in the top menu in Finder.
3. Choose Computer.
4. Open the hard drive, usually named Macintosh HD.
5. Open the Library.
6. Go to Internet Plug-ins.
7. Drag Silverlight.plugin and WPFe.plugin (when this file is there) to the Trash.
8. Go back to the (Hard Drive) Library folder.
9. Open the Application Support folder.
10. Open the Microsoft folder.
11. Move the Silverlight folder if it is there to the trash.
12. Move the PlayReady folder if it is there to the trash as well.
13. Go back to the (Hard Drive) Library folder.
14. Open the Receipts folder.
15. Look for the Silverlight.pkg, Silverlight_W2_MIX.pkg and WPFe.pkg files and move them to the trash.
16. If you are using Snow Leopard (10.6), follow these additional steps:
1. In the Finder, click Go, and then click Go to Folder.
2. Type the following text in the Go to the folder box:
/private/var/db/receipts
3. Click Go.
4. Drag to the Trash all receipts that start with "com.microsoft.installSilverlightPlugin", you will be prompted for your Admin password when you move files from this location to the Trash.
17. Click on Go.
18. Choose Home.
19. Open the Library folder.
20. Open the Preferences folder.
21. Look for the com.microsoft.silverlight.plist, com.microsoft.SilverlightPlugin.loader.plist and com.microsoft.playready.plist files and move them to the trash.
22. Go back to the (Home) Library folder.
23. Open Application Support.
24. Open Microsoft.
25. Move the Silverlight folder to the trash when it is there.
26. Check your Trash to make sure there is nothing you want to keep then empty your Trash.
27. Restart your Mac.
To install Silverlight please perform the steps outlined below.
1. Launch your web browser (Firefox/Safari) and visit http://www.microsoft.com/getsilverlight
2. You will see a blue "Click to Install" button.
3. Click this button to download the file.
4. After the file is downloaded, the installer will warn you that "This package contains a program that determines if the software can be installed." Click Continue.
5. On the Introduction page, click Continue.
6. On the License page, click Continue and choose Agree on the next screen when you want to install Silverlight.
7. On the Installation Type page, click Install.
8. You will be prompted to authenticate. Enter your Administrator user name and password. Click OK to continue.
9. On the Finish Up page, click Close to exit the installer.
10. Restart your Mac.
11. Visit http://www.Silverlight.net/ and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. If you have both Safari and Firefox on your Mac, attempt to access this site in both.
