Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old Oct 11, 2011, 10:48 AM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
AppleCare+ to End Informal Free Replacement Policy for Damaged iPhones






Last week, we noted that Apple had introduced a new "AppleCare+" offering for iPhone, replacing the previous $69 AppleCare with the new $99 warranty extending coverage to two years from the date of device purchase and including new coverage for up to two incidents of accidental damage. Incidents of accidental damage covered under the new AppleCare+ program will also incur $49 service fees.

One Apple retail store source has contacted us to explain in more detail how the new AppleCare+ program will also change the way the Genius Bar handles damaged devices. Previously, Genius Bar staff had some flexibility in waiving the $199 out-of-warranty replacement fee as a "one-time exception", giving customers a free replacement for a damaged phone. With the shift to AppleCare+, Genius Bar staff will no longer have the option of offering free replacements, so customers who have been aware of Apple's informal replacement policy should be mindful of the change.

Apple is also now requiring that AppleCare+ be purchased at the same time as the device, a change from other AppleCare offerings that have allowed customers to purchase AppleCare anytime before the standard warranty expires. That requirement has been causing some confusion with iPhone 4S pre-orders through carriers and other outlets, as many of them have not been offering AppleCare+ as an option.

Customers seem to be hearing different stories from Apple sales representatives regarding adding AppleCare+ to iPhone 4S purchases made elsewhere, adding to the confusion. Some representatives have suggested that a simple phone call to Apple can resolve the situation, while others have suggested that users should bring their unopened iPhone 4S boxes to Apple retail stores and have staff members set up the devices and add AppleCare+.




But while Apple's official policy requires AppleCare+ to be purchased at same time as the device, the source who reached out to us notes that Apple will allow users who did not purchase AppleCare+ to add it to a replacement phone if they damage their device and need to have it replaced. Under the program, customers needing to replace a damaged iPhone would be given a $50 discount on Apple's standard $199 replacement fee if they also purchase AppleCare+ for the replacement device, for a total cost of $249. That program would then cover the consumer for additional accidental damage incidents in the future.

Article Link: AppleCare+ to End Informal Free Replacement Policy for Damaged iPhones
MacRumors is offline   2 Reply With Quote

 
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
A New Drug Policy (the end of the war on drugs) Mord Politics, Religion, Social Issues 176 Aug 23, 2013 12:50 PM
Water damaged iPhone. Out of warrenty replacement keep applecare? GlynJones iPhone 11 Feb 27, 2013 07:31 AM
the end of the year end free events!! iPad Books!! scene999 iPad Apps 0 Dec 4, 2012 07:27 AM
To those w/ damaged iPhones: What week was it manfactured? iBaloney iPhone 0 Sep 22, 2012 07:59 PM
People with out of the box damaged iPhones: bbowen iPhone 0 Sep 22, 2012 07:42 AM

Forum Jump

All times are GMT -5. The time now is 08:59 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC