My (albeit very limited) experiences with Steve Cano when I was a retail employee were not positive. He always struck me as very much a Best Buy / Curry's type of manager, as opposed to RJ. His push was very much for sales / service metrics when he came on board (as opposed to the previous customer satisfaction metrics).
Glad to see Apple isn't putting this guy in charge of retail Ops
Glad to see Apple isn't putting this guy in charge of retail Ops