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Old Dec 11, 2011, 06:26 AM   #226
The-Truth
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Originally Posted by rdowns View Post
Finally got my box today after having requested it on 11/12.

Gotta love the attention to detail, Apple even included a pice of packing tape to reseal the box.
Attention to detail like missing promised box ship window, not updating regarding delay, referring to a foam bag and having another typo in the letter that came with the return box?
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Old Dec 11, 2011, 06:53 AM   #227
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I've yet to receive mine, should I have it by now?
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Old Dec 11, 2011, 04:37 PM   #228
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Originally Posted by The-Truth View Post
Attention to detail like missing promised box ship window, not updating regarding delay, referring to a foam bag and having another typo in the letter that came with the return box?

Haha, so true
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Old Dec 15, 2011, 02:17 AM   #229
akamu24
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Still haven't received my replacement unit-- pretty sad. Apple is pushing me to cave and buy an iPhone just so that I can listen to my music.
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Old Dec 15, 2011, 09:49 AM   #230
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Anyone get their iPod yet?

I'm still waiting....

>> November 24, 2011: Product replacement pending
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Old Dec 15, 2011, 06:08 PM   #231
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So wait, when it says "Service Requested" does that mean they're sending the box to me? Because I still haven't received anything (13th Nov requested showed up/received email) I love that there's no immediate contact address either, so if a courier has mucked up somewhere a long the time, I just have to sit here and wait...
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Old Dec 15, 2011, 08:28 PM   #232
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Originally Posted by Schtumple View Post
So wait, when it says "Service Requested" does that mean they're sending the box to me? Because I still haven't received anything (13th Nov requested showed up/received email) I love that there's no immediate contact address either, so if a courier has mucked up somewhere a long the time, I just have to sit here and wait...
Submitted mine that same day. Still nothing. It's almost like Jobs isnt running the place any more or something.
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Old Dec 15, 2011, 10:18 PM   #233
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Originally Posted by MaxGravy View Post
Anyone get their iPod yet?

I'm still waiting....

>> November 24, 2011: Product replacement pending
has it been 6 weeks yet...?

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Old Dec 15, 2011, 11:07 PM   #234
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Exactly the same message on my side - service requested dates and processing dates all match exactly...

btw - I'm in Canada... anyone else in Canada get a replacement yet?
Not me. Still waiting for mine 11/23/11 is when they got mine.
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Old Dec 16, 2011, 05:43 PM   #235
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Originally Posted by eye View Post
Submitted mine that same day. Still nothing. It's almost like Jobs isnt running the place any more or something.
Tbh, the support arm of Apple has always been incredibly hit and miss... So guess we just have to all wait and see. It sucks that some people have got there's sorted so fast where as others are still stuck in the dark.

What annoys me more is people who submitted requests more recently have been answered where as those who submitted ages ago are being ignored, it's like they don't want to work through the back log and would rather just sort the slow stream of new requests...
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Old Dec 17, 2011, 09:16 PM   #236
thatdrewguy
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Finally
Attached Thumbnails
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Old Dec 17, 2011, 10:11 PM   #237
CoolCatGee
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Just got an email for my replacement... with the serial of the replacement, and i checked the serial on apple, and its a 6th gen Nano


Last edited by CoolCatGee; Dec 17, 2011 at 10:21 PM.
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Old Dec 17, 2011, 10:54 PM   #238
thatdrewguy
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Just got an email for my replacement... with the serial of the replacement, and i checked the serial on apple, and its a 6th gen Nano
You are right, same here. It didn't occur to me to check the serial number. Wow so I sent in a 2gb nano and I'll receive at least an 8gb 6th gen nano, sweet.
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Old Dec 18, 2011, 02:27 AM   #239
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Very generous of Apple. I'm just hoping they're doing that as standard practice now, would be a really nice upgrade for my parents.
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Old Dec 18, 2011, 12:09 PM   #240
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Believe it when I see it. I still think we'll get old ones back otherwise there wouldn't be a need for a 6 week turnaround.

It might be that it's a new serial number that hasn't been assigned to the old model.
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Old Dec 18, 2011, 02:10 PM   #241
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my serial number is showing a 6th gen nano too, we shall see!
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Old Dec 19, 2011, 11:00 AM   #242
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Originally Posted by yanki01 View Post
my serial number is showing a 6th gen nano too, we shall see!
My serial# also shows iPod Nano 6G. However, it showed 1 year of warranty yesterday but becomes expired today.
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Old Dec 19, 2011, 02:57 PM   #243
Dry Rot
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Anyone in Australia got their replacement yet?
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Old Dec 19, 2011, 04:53 PM   #244
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thatdrewguy & CoolCatGee and others who are receiving emails, what country do you live in?

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Old Dec 19, 2011, 05:38 PM   #245
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thatdrewguy & coolcatgee and others who are receiving emails, what country do you live in?
usa
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Old Dec 19, 2011, 07:35 PM   #246
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Thanks.
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Old Dec 20, 2011, 01:35 AM   #247
ssussman
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My replacement is due to arrive wednesday, S/N does indeed indicate it is a 6th-gen Nano.
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Old Dec 20, 2011, 01:55 AM   #248
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Originally Posted by thatdrewguy View Post
Finally
Where do I check that? I'm looking to find where I can see the status of mine...
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Old Dec 20, 2011, 02:44 AM   #249
thatdrewguy
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Originally Posted by MythicFrost View Post
Where do I check that? I'm looking to find where I can see the status of mine...
There's a link from the email that is sent back from apple when they received my returned nano. Or you can go to apple, support, repairs but I think you need to enter either the case or repair number. My fedex tracking shows it will arrive tomorrow, well actually today as it is after midnight here.
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Old Dec 20, 2011, 02:51 AM   #250
MythicFrost
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Originally Posted by thatdrewguy View Post
There's a link from the email that is sent back from apple when they received my returned nano. Or you can go to apple, support, repairs but I think you need to enter either the case or repair number. My fedex tracking shows it will arrive tomorrow, well actually today as it is after midnight here.
Ah thanks for that!
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