Why do you care so much? What is your take from this fine?
Me as an individual, right now, nothing; as a (potential) customer, a lot.
Is that so difficult to get?
Why do you care so much? What is your take from this fine?
In the UK, the law gives you one year warranty... I'm not sure if the EU 2 years applies in the UK.As a legal requirement here in the UK i never expect companies to have to advertise the 2 year warranty because everybody in the country should already know about it.
In the UK, the law gives you one year warranty... I'm not sure if the EU 2 years applies in the UK.
A little-known EU directive is making shoppers feel like they have extra ammunition to return faulty goods for up to two years. It's not quite that simple. Read our guide to see if it can help you.
There has been an increase in people using a little-known European Union directive to get retailers to refund or replace faulty goods, even after the stated guarantee periods have ended.
The EU rule allowing the return of goods up to two years after purchase is at odds with the returns policies adopted by most major shops.
However, as this is a directive is only partially adopted by the UK, its use is a grey area.
Despite this, many shops have willingly refunded items when presented with the directive and its argument, so it could potentially improve your position.
So what has happened?
Most major retailers will have a stated returns policy that complies with UK consumer law. Those interested can see the exact wording of the Sale of Goods act here, but put simply the law says that retailers must sell goods that are 'as described, fit for purpose and of satisfactory quality'.
If a defect is detected when, or in a reasonable period of time after, the sale is made, then buyers can demand a full refund.
However, the rules get fuzzier when faults develop over time and a buyer has to return goods after possessing them for a longer period.
Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.
However, the likelihood of getting such a refund is dramatically reduced after just six months. The reason is that for six months after the purchase, it is up to the retailer to show that a fault on an item is down to the actions or misuse of the buyer, rather than an inherent fault in the product.
After six months, the burden of proof switches to the buyer and it is they who must then show a fault is due to some inherent problem, something that can be almost impossible in all but the most straightforward cases.
The EU is collapsing, and this is what they spend their time with?
Congrats on getting the EU and Italy mixed up, the EU did not pursue this but the Italian Gov did... also if the EU did pursue it, then good as that is what the EU is there for, it is the EU's job too.The EU is collapsing, and this is what they spend their time with?
In the UK, the law gives you one year warranty... I'm not sure if the EU 2 years applies in the UK.
Wrong and wrong. It isn't free, and it extends the original warranty-- it doesn't expand its provisions.And remember that AppleCare also gives you one year free support, and will cover your device in situations where it is not covered by the law.
In the UK, the law gives you one year warranty... I'm not sure if the EU 2 years applies in the UK.
It does apply in the UK and I have used it against Acer when my laptop died after 13 months and they wouldn't repair it. What is more, the Sale of Good Act (UK) gives you up to 6 years depending on what is deemed reasonable.
In the UK, the law gives you one year warranty... I'm not sure if the EU 2 years applies in the UK.
I'd really like to see AppleCare covering a total of 4 years.
But is that possible?
..only if the fault was a known, proved fault before sale.
As per my preveious point. You're welcome to hound the retailer all you like, until you take them to court, they'll laugh at you before, during, and after that hearing.
Good luck with that BTW.
The real question is, why isn't this clearly public knowledge? If this is the "law" in the EU, why should any company be required to make people aware, rather than the government? Isn't it their responsibility
Slow down, cowboy. In the UK, the product has to last "a reasonable time", which depends on the product. And after more than six months (if the manufacturer didn't give you a years warranty) you have to _prove_ that the fault was present when you bought the product.
SPUY767 said:The EU is collapsing, and this is what they spend their time with?
For better or worse, Tim Cook could find $1.2 million between the cushions of the couch in the executive lounge.
The EU is collapsing, and this is what they spend their time with?
That's in large part due to them selling hardware at cost, not because of the warranties.It is just a pity that more UK consumers aren't aware of this law but when companies such as PC World make 50% of their profits from overpriced extended warranties you can see why.
Sounds like they just have to change the wording on their warranty terms and marketing.It is not about the money which is a joke for Apple. After the fine they have to change course otherwise the next fine will look different.
That's such BS I worked for Apple Care for 3 years and Apple fully discloses all limited and extended warranties. Italy is a bunch a mamby pamby liars.
F them.
This is not just happening in Italy, but EU wide. There is a standard 2-year warrenty for all pc/laptops ect here.
The fine is 100% correct and could be higher.
They have to understand that every country has different laws and they can't just translate the USA warranty.