Awesome - I've been loading up on different "small problems". I shall use your wonderful example to get my MacBook Pro even cheaper.
They don't want you to send the MBP back
Did they suggest the extra $50?
No. This is how is went down.
I called and mentioned the missing iLife software install or DVD, even though the item's description clearly mentions iLife installed and, in the what's in the box section " Software DVDs " to be included.
The guy put me on hold, came back after about a minute and said that since all MBPs were upgraded to Lion, no software DVDs were included. He also said that the iLife should be on the recovery partition now.
I replied back saying that was not the case as I had already re-installed from the partition and iLife wasn't installed. Furthermore, upon calling Apple they redirected me to Amazon and, should I want to buy iLife with iMovie and iDVD, it will be $50.
He again put me on hold, came back after ~ 5 minutes and offered to refund me $50 for iLife and another $50 for being *so patient* !!
So, that's the script in short lol..
Some people have mentioned receiving "scuffed" MBPs [from the Amazon warehouse deal only!!] and been offered a 15% refund in lieu of returning the laptop.
As a request, please avoid pointing the Amazon rep to this thread! lol.. Amazon, as nice as they are, have been known to block certain discounts/promos/refunds when X number of reps have used a 'public forum thread' notation for issuing discounts! I learn't this from SD and FW.
Goodluck!!
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Awesome - I've been loading up on different "small problems". ..
I just wanted to chime in again and say this.. Don't call in with a bunch of issues because then they might just ask you to return the lappy for a refund. I would call in with no more than 2 or 3 issues which you can *live* with should Amazon offer a reasonable incentive to keep it