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Apple Clarifies Warranty Coverage Options for Customers in European Union

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Apr 12, 2001
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Late last year, Apple was fined $1.2 million by Italian regulators over its marketing of AppleCare extended warranty services for its products. The regulators ruled that Apple was not adequately disclosing standard two-year consumer protection coverage available under European Union laws. Apple last week lost its appeal of the ruling, although another follow-up hearing is scheduled for early May.

apple_warranty_coverage_chart_eu.jpg



In an effort to inform consumers about the differences between Apple's standard warranty coverage, AppleCare, and EU consumer protection laws, Apple has posted information pages on many of its localized sites for customers in European Union countries. Among the differences between Apple's standard warranty and the EU's statutory warranty requirements:

- Apple's warranty is good for one year, while EU protection lasts for two years.

- Apple's warranty covers defects that arise at any time during the warranty period. EU protection laws generally require consumers to prove that a given defect was present at the time of product delivery.

- Apple's warranty coverage applies only to Apple products. EU protection laws require sellers to support any products they sell, so the EU coverage would apply to both Apple-branded products and third-party products sold by Apple.

Apple's document also provides a number of links and clarifications to help consumers understand exactly what is covered by each warranty layer, enabling them to better determine whether AppleCare extended warranties might be a desirable addition to their purchases.

Article Link: Apple Clarifies Warranty Coverage Options for Customers in European Union
 
Article Link
https://www.macrumors.com/2012/03/30/apple-clarifies-warranty-coverage-options-for-customers-in-european-union/
Menel

Menel

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Aug 4, 2011
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Should be a none issue sounds like.

Who is going to wait >12 months to file a claim upon receiving a defective product.
 
sevimli

sevimli

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Jun 26, 2007
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If I buy my iPad from Germany, Greece or any other EU country, would Apple honor 2-year warranty in US?
 
jonnyb

jonnyb

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Jan 21, 2005
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How on earth do you prove that a defect that manifests itself 18 months after you purchased the product, was present from the start? The EU two year thing seems useless.
 
charlieegan3

charlieegan3

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Feb 16, 2012
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i wonder which other companies would get called up if they were also under such close critism. I bet there would be quite a few.
 
M

md63

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Jun 11, 2007
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This helps explain why products are more expensive in the EU than in US. Other than the VAT being included in the price. Longer warrantees and consumer protection is not free.
 
AustinIllini

AustinIllini

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Oct 20, 2011
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md63 said:
This helps explain why products are more expensive in the EU than in US. Other than the VAT being included in the price. Longer warrantees and consumer protection is not free.
Click to expand...

Europe regulation bothers me. Now it's just them saying "Hey! Look at us, big scary Apple! We're still relevant!" when any European country outside of Germany is totally hosed.
 
Stiksi

Stiksi

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Dec 7, 2007
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MacRumors said:
http://cdn.macrumors.com/im/macrumorsthreadlogodarkd.pngApple has posted information pages on many of its localized sites for customers in European Union countries.
Click to expand...

It is worth noting that this does not mean the pages have been modified to take into account national laws. For instance, the Finnish page differs quite a bit from the local consumer protection laws. So, the list may be on local Apple store pages but it only lists differences with the EU wide laws.
 
T

ThatsMeRight

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Sep 12, 2009
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- Apple's warranty covers defects that arise at any time during the warranty period. EU protection laws generally require consumers to prove that a given defect was present at the time of product delivery.
Click to expand...
It's more like that customers have to prove that the defect isn't his or her fault after six months. You can do this by simply stating you used the device normally. You don't have to provide actual evidence.
 
Cromulent

Cromulent

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Oct 2, 2006
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jonnyb said:
How on earth do you prove that a defect that manifests itself 18 months after you purchased the product, was present from the start? The EU two year thing seems useless.
Click to expand...

Seems to be an incorrect interpretation of the law.

http://whatconsumer.co.uk/eu-directive-sale-of-goods/

For UK consumers we also have the Sale of Goods act which entitles us to the following as well:

In reality, this European law, is no substitute for what we already have in the UK in the form of Sale of Goods Act 1979. Under this act, consumers in the UK have the statutory right to expect products which are of “satisfactory quality and fit for purpose”. It enables us to request a repair, replacement or even a refund at any time, bearing in mind the price you have paid and the expected lifetime of the product. In many cases, this may be longer than two years and could be anything up to six.
Click to expand...
 
bbeagle

bbeagle

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sevimli said:
If I buy my iPad from Germany, Greece or any other EU country, would Apple honor 2-year warranty in US?
Click to expand...

No.

You do understand that the EU warranty works like this: If you buy an iPad and it has a dead pixel after 23 months of use.... you must PROVE that that dead pixel was there on day 1.

There is no way to do this. The 2-year EU warranty is useless.

With AppleCare, if the dead pixel shows up after 23 months of use, you get a new iPad. AppleCare seems much better.
 
T

ThatsMeRight

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Sep 12, 2009
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md63 said:
This helps explain why products are more expensive in the EU than in US. Other than the VAT being included in the price. Longer warrantees and consumer protection is not free.
Click to expand...
Apple has nothing to worry about if their products are of high quality.

----------
bbeagle said:
No.

You do understand that the EU warranty works like this: If you buy an iPad and it has a dead pixel after 23 months of use.... you must PROVE that that dead pixel was there on day 1.

There is no way to do this. The 2-year EU warranty is useless.

With AppleCare, if the dead pixel shows up after 23 months of use, you get a new iPad. AppleCare seems much better.
Click to expand...
Not really, you don't have to provide real evidence. All you must do is state that you have used a device normally. If suddenly the device completely stops working after only 1,5 years (and it isn't your fault), than your product must still be replaced for free.

Again, you do not have to provide actual evidence.

-----------------------------------
And another misunderstanding: warranty laws are different in most EU member states. For example, in the Netherlands you have got the 'right of a proper product', which means you can actually still claim warranty up to five years after you bought a product (it depends on pricing, how it is advertised (high quality or not), etc.)
 
jlc1978

jlc1978

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Aug 14, 2009
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sevimli said:
If I buy my iPad from Germany, Greece or any other EU country, would Apple honor 2-year warranty in US?
Click to expand...

Probably not - since it's not a 2 year Apple warranty but a local legal requirement. In the EU law case, the seller is responsible for complying with the law; so even if it was bought from pile they could require you to present it within the EU to exercise your rights under EU law.

A question - does the UK sale of goods (and other countries) provide for a pro-rated refund based on use? For example, a 5 year old TV that would have an expected life of say 6 years would get 1/6th of the purchase price back?

As a side note - many states have implied warranty laws that also require goods to function for a reasonable amount of time; the issue is of course is it worth suing over a $400 device?
 
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G

gianpan

macrumors member
Nov 22, 2008
84
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ThatsMeRight said:
Apple has nothing to worry about if their products are of high quality.

----------


Not really, you don't have to provide real evidence. All you must do is state that you have used a device normally. If suddenly the device completely stops working after only 1,5 years (and it isn't your fault), than your product must still be replaced for free.

Again, you do not have to provide actual evidence.
Click to expand...

the screen on my iPhone got a whole lot of dead pixels overnight while I had it in my drawer.
Of course no one cared about it and I was told that it comes with 1 year warranty. The only way I would ever get a free replacement is if I sued the hell out of them, which was not worth it. The telecom companies here (they distribute the iPhone and are in charge of service) don't even honor the 1 year warranty..
 
louis.frankland

louis.frankland

macrumors newbie
Jun 19, 2010
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Cromulent said:
Seems to be an incorrect interpretation of the law.

http://whatconsumer.co.uk/eu-directive-sale-of-goods/

For UK consumers we also have the Sale of Goods act which entitles us to the following as well:
Click to expand...

I have successfully used the "Sale of Goods act 1979 as amended" (and you quote that) and got iPhones replaced well out of warranty with no issue.

Most UK consumers dont realise this but Apple products are considered "premium" and therefore should last a considerable time (such as 5-6 years for iPhones). It works on the rule of it should last a "reasonable" time so if its odd that your Macbook Pro dies after 2 years, take it back and providing its been treated fairly - Apple or the retailer who sold it to you have the responsibility to pay for repairs or a replacement.

The agreement is not with the manufacturer, its with the retailer so make sure you chase the place you bought it from like PC World, Apple Retail, Amazon etc.

Its true they dont make them like they used to but this law helps if you quote it. It can be a fight with some staff as they dont know but all managers should.
 
Last edited:
djrod

djrod

macrumors 65816
Sep 16, 2008
1,012
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bbeagle said:
No.

You do understand that the EU warranty works like this: If you buy an iPad and it has a dead pixel after 23 months of use.... you must PROVE that that dead pixel was there on day 1.

There is no way to do this. The 2-year EU warranty is useless.

With AppleCare, if the dead pixel shows up after 23 months of use, you get a new iPad. AppleCare seems much better.
Click to expand...

You have to prove that the issue is not because of regular use but a manufacture defect.
 
M

manu chao

macrumors 604
Jul 30, 2003
7,219
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jonnyb said:
How on earth do you prove that a defect that manifests itself 18 months after you purchased the product, was present from the start? The EU two year thing seems useless.
Click to expand...
(1) You don't have to prove it within the first six months. Thus, if you want to read it like this, the EU directive guarantees a minimum of six months of warranty on any product sold inside the EU. Does not really change anything for most products and companies (because they over a longer warranty of their own) but it ensures that no company and no reseller is able to wriggle itself out of any warranty.

(2) How difficult it is to prove a defect later really depends on the kind of product and the kind of failure. And there is very likely a lot of case law already. I doubt it is completely useless.
 
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