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Old Apr 10, 2012, 03:39 AM   #1
jj48
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Apple store policy on returned devices

This is a topic that I've been thinking about a bit lately. It is particularly relevant because of all the stories we have been hearing about returned iPads lately (overstocked resellers, imperfect screens etc.).

My question is:

What is Apple retail store policy for recycling/reselling returned devices (not just iPads)? Are the devices which are returned to Apple sold later as refurbs or checked and repackaged as new?

It may seem like a dumb question, but I am curious so I had to ask!
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Old Apr 10, 2012, 04:15 AM   #2
miles01110
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Depends on how badly the device is damaged or malfunctioning, obviously.
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Old Apr 10, 2012, 09:16 AM   #3
ucfgrad93
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Quote:
Originally Posted by jj48 View Post
checked and repackaged as new?
I don't think that they can legally do this.
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Old Apr 11, 2012, 08:25 AM   #4
jj48
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I don't think that they can legally do this.
That's exactly what I was thinking. So the answer is refurbs or stripped for working components then?
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Old Apr 11, 2012, 08:34 AM   #5
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That's exactly what I was thinking. So the answer is refurbs or stripped for working components then?
If they strip them down, what's the problem with sticking an old fan in a new unit and saying that the unit is new?
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Old Apr 11, 2012, 10:07 AM   #6
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If the package is unopened, then I'm guessing they could sell it as new.

Otherwise, or if they cannot tell, they would sell as refurbished.
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