Macmini 2011 + Thunderbolt Display = LOL

readman · Apr 17, 2012

I have a Mac mini 2011 with thunderbolt display.
They are good for about 4 months.
Now, after some stupid update (I do not know which one.)
Sometimes, my thunderbolt wake itself up, after i put my macmini to sleep.
Sometimes, my thunderbolt can not wake up, after i put my macmini to sleep
Sometimes, All ports are dead including the audio and USBs behind display.
Sometimes, All command from my keyboard to control the display do not work.
Sometimes, I feel like, just buy a new computer, everything works fine again for a while, and DEAD
Sometimes, i really really really want Apple Store can fix this, but they cant.

So...what now

MisterMe · Apr 17, 2012

readman said:
...

So...what now

If your equipment is still under the warranty for new purchases or if it is covered by AppleCare which takes effect when your warranty expires, then your defective equipment can be replaced if Apple cannot fix it.

readman · Apr 17, 2012

MisterMe said:
If your equipment is still under the warranty for new purchases or if it is covered by AppleCare which takes effect when your warranty expires, then your defective equipment can be replaced if Apple cannot fix it.

Yea, they changed to a new one, then the it has same problem.

This is a 20 pages discussion about this problem. No one get fixed

https://discussions.apple.com/message/18136454#18136454

Winter Charm · Apr 17, 2012

readman said:
Yea, they changed to a new one, then the it has same problem.

This is a 20 pages discussion about this problem. No one get fixed

https://discussions.apple.com/message/18136454#18136454

Take it back and demand that they do something. If there's still an issue, you are totally allowed to take it back to Apple and have them look into it again. If it's still causing issues, perhaps you can just exchange them for the 27"iMac... or at least pay the difference???

readman · Apr 18, 2012

dinjin201 said:
Take it back and demand that they do something. If there's still an issue, you are totally allowed to take it back to Apple and have them look into it again. If it's still causing issues, perhaps you can just exchange them for the 27"iMac... or at least pay the difference???

Thank you!, i will try to exchange to a Cinema 27' Display, and i am willing to pay the difference.
Because it gives me too many trouble

Winter Charm · Apr 19, 2012

readman said:
Thank you!, i will try to exchange to a Cinema 27' Display, and i am willing to pay the difference.
Because it gives me too many trouble

Exactly. When there's a real reason to get something fixed, don't be afraid to ask someone in an Apple store to make things right. They will almost always help you - Apple didn't earn its reputation for great customer services for nothing

drsox · Apr 19, 2012

dinjin201 said:
Exactly. When there's a real reason to get something fixed, don't be afraid to ask someone in an Apple store to make things right. They will almost always help you - Apple didn't earn its reputation for great customer services for nothing

Tell that to the blogger who had to sue Apple over his duff nVidia problem : https://forums.macrumors.com/showthread.php?p=14744594#post14744594

murphychris · Apr 19, 2012

readman said:
Yea, they changed to a new one, then the it has same problem.

This is a 20 pages discussion about this problem. No one get fixed

https://discussions.apple.com/message/18136454#18136454

Incorrect. Someone did get fixed, on the very same page:

David Elkington
Re: Major problems with Thunderbolt display & MB Air
Apr 19, 2012 3:04 AM (in response to Readman_HE)
Good News, the new screen arrived today and it is working perfectly.

Winter Charm · Apr 20, 2012

drsox said:
Tell that to the blogger who had to sue Apple over his duff nVidia problem : https://forums.macrumors.com/showthread.php?p=14744594#post14744594

This is one case. No company can be perfect. There is no harm in trying. Even apple dropped the ball randomly on stuff, I remember the powermac liquid cooling repair issues from back in the stone ages.....

However, in general apple has some of the best customer service around.

drsox · Apr 25, 2012

dinjin201 said:
This is one case. No company can be perfect. There is no harm in trying. Even apple dropped the ball randomly on stuff, I remember the powermac liquid cooling repair issues from back in the stone ages.....

However, in general apple has some of the best customer service around.

I agree, but the case I referenced above gives me an inkling that some Apple folks are getting too big for their own good.
I hope for all our sakes that Hubris does not strike : http://en.wikipedia.org/wiki/Hubris

hitekalex · Apr 25, 2012

Don't sleep your Mini, just sleep the display = problem solved. Idling Mini draws very little power, I leave mine on 24x7.

Search

Search

Macmini 2011 + Thunderbolt Display = LOL

readman

macrumors newbie

MisterMe

macrumors G4

readman

macrumors newbie

Winter Charm

macrumors 6502a

readman

macrumors newbie

Winter Charm

macrumors 6502a

drsox

macrumors 68000

murphychris

macrumors 6502a

Winter Charm

macrumors 6502a

drsox

macrumors 68000

hitekalex

macrumors 68000

Our Staff